Paper Problems

The paper is jammed in the printer

See page 41, “Clearing a Paper Jam”.

Paper moves through the printer, but nothing appears on the paper

Make sure you are using Brother Genuine Thermal paper and that you are loading it properly with the print side away from you. See page 39, “Inserting Paper”. Also, check the Print Density setting using the “Accessing Advanced Software Features”, Chapter 2.

Paper does not move through the printer even though the motor is running

If the release cover has been left open, close it completely.

Use Brother Genuine Thermal paper only. Heavy paper may not feed through the printer.

If the release cover is closed and you are using Brother Genuine Thermal paper, the printer may have a damaged drive system. Call technical support.

Printed Image Problems

The printed image is out of alignment

Make sure you are using the Brother Genuine Thermal paper.

Make sure you are inserting the paper correctly. See page 39, “Inserting Paper”.

Check to see whether the platen roller is dirty. If it is, clean it. Follow the instructions for “Cleaning the Platen Roller”, page 45.

The print quality is poor, and the image is too light or dark

Raise or lower the density setting using the printer driver. See page 15, “Making Prints Lighter or Darker”.

Make sure you are using recommended Brother Genuine Thermal paper.

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Brother PJ-523 Paper Problems, Printed Image Problems, Paper is jammed in the printer, Printed image is out of alignment
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PJ-562, PJ-523, PJ-563 specifications

The Brother PJ-563, PJ-523, and PJ-562 are a series of portable thermal printers designed for mobile professionals who require high-quality printing on the go. These models cater to various printing needs, from receipts and invoices to labels and shipping documents, making them versatile tools in numerous industries, including logistics, retail, and field services.

The Brother PJ-563 is notable for its advanced features, including Wi-Fi connectivity, allowing users to print wirelessly from smartphones, tablets, and laptops. This printer supports a range of paper sizes, which is ideal for users who may need to print documents on various paper formats. The PJ-563 boasts a printing speed of up to 8 inches per second and a resolution of up to 300 dpi, ensuring crisp and clear prints that maintain professional quality.

Next in the lineup, the Brother PJ-523 stands out for its compact design and lightweight structure, making it the most portable option without compromising on functionality. This model also features USB and Bluetooth connectivity, allowing users to easily connect to various devices. The PJ-523 prints at a speed of up to 5 inches per second and offers a resolution of 200 dpi, making it suitable for less demanding printing tasks while still delivering acceptable quality.

The PJ-562 offers a balanced solution by combining the portability of the PJ-523 with improved speed and resolution. It features USB and optional Bluetooth connectivity, catering to users who require flexibility in how they print. The PJ-562 achieves a printing speed of 6 inches per second with a resolution of 300 dpi, making it a more versatile option for both text and graphics.

All three models utilize thermal printing technology, which eliminates the need for ink or toner, reducing overall operating costs and maintenance. They feature a rechargeable lithium-ion battery, providing mobility and performance in various environments. The printers are designed with durability in mind, ensuring they can withstand the rigors of daily transportation and use.

Overall, the Brother PJ series exemplifies a commitment to innovation and user-friendly design, offering mobile printing solutions that enhance productivity for professionals needing reliable and high-quality output.
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