Brady 3481, 6441, 2461 manual Possible Problems during an Update, Application Update Error Messages

5.4.3Possible Problems during an Update

The following is list of possible error messages when downloading:

þNote: If experiencing trouble when attempting to download the file to the printer, try the following alternate methods:

1)Use Download Mode (see Section 5.4.2).

2)Windows® users – try restarting the computer in MS-DOS mode.

3)Use the Windows Driver by Seagull Scientific™ – Device Setting / Send File to Printer function.

Application Update Error Messages

Displayed Message Descriptions / Causes / Solutions

The printer detected an error during the decompression and transfer of file data from cache storage into the Flash memory. Confirm the version and retry in Download Mode; however, if the problem continues call for service.

The printer could not successfully erase Flash memory. The possible cause is defective Flash memory. Try the download again; however, if the problem continues call for service.

The printer could not successfully write the program into Flash memory. A possible cause is defective Flash memory. Try the download again; however, if the problem continues call for service.

Application Firmware downloaded was not compatible with the printer’s Main PCB. The firmware used was for a different model and not supported by this boot loader version. See Configuration Level, Section 4.1.5.

The printer detected an error in the download. The possible causes include:

∙An invalid or corrupted file was downloading. Try saving the file to the host and then download again.

∙A communications error. Recheck cabling and port setting.

Software level not authorized for this printer (See

Section 4.1.5, Configuration Level/Printer Key.)

80