Brady 3481, 6441, 2461 Thermal Printhead, Platen Roller, and Belts, Warranty Service Procedures

Thermal Printhead, Platen Roller, and Belts

This warranty* is limited to a period of one year, (365 days), or one million (1,000,000) linear inches of use, whichever comes first, for the 2461, 3481 or 6441 thermal printhead, platen roller, and belts. This one year (365 days) warranty is valid only if a Brady - approved thermal label media is used, as defined in the then current list of approved thermal/thermal transfer media, a copy of which is available from Brady. Failure to use Brady -approved media is justification for invalidation of this warranty. This warranty does not cover printheads or platen rollers which have been misused, altered, neglected, handled carelessly, or damaged due to improper cleaning or unauthorized repairs.

*When returned to the factory for service

Warranty Service Procedures

If a defect should occur during the warranty period, the defective unit shall be returned, freight and insurance prepaid, in the original shipping containers, to Brady at: 6555 W. Good Hope Road, Milwaukee, Wisconsin, 53223. A Return Material Authorization (RMA) number must be issued before the product can be returned. To open an RMA please call the Brady Customer Service Department at 1-800-537-8791. Please include your RMA number on the outside of the box and on the shipping document. Include a contact name, action desired, a detailed description of the problem(s), and examples when possible with the defective unit. Brady shall not be responsible for any loss or damages incurred in shipping. Any warranty work to be performed by Brady shall be subject to Brady’s confirmation that such product meets Brady warranty. In the event of a defect covered by its warranty, Brady will return the repaired or replaced product to the Purchaser at Brady’s cost.

With respect to a defect in hardware covered by the warranty, the warranty shall continue in effect until the end of the original warranty period, or for sixty (60) days after the repair or replacement, whichever is later.

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