6.0 Problem Resolution
Should a problem arise, the information in this section will help you resolve it. The following table lists problems that will not necessarily generate an error message. (For information on messages, see Section 6.1.)
+If you have questions, or if problems persist, contact a qualified technician or Technical Support.
If experiencing this problem… | Try this solution… |
Cannot communicate through | Observe the Ready Indicator as the format is |
the parallel port: | sent to the printer. If it does not flash, check |
| the parallel cable type. Also check the |
| protocol and port settings of the printer and |
| host. |
|
|
Cannot load media through | Turn ‘Off’ the printer. Ensure that the cutter |
the optional cutter: | and cutter cable are properly installed. Turn |
| the printer ‘On’. If the problem continues, |
| call for service. |
|
|
The LCD is blank, but the | The display contrast may set too low. Press |
Ready Indicator is ‘On’: | and hold the MENU key for 10 seconds or |
| until the display reappears. |
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|
Erratic feeding: | The printer may require a Quick Media |
| Calibration; see Section 3.4. |
|
|
Erratic printing (instead of the | ∙ The printer may be in Hex Dump Mode; |
label format, strange characters | see Section 6.2. |
are printed): | ∙ If using the serial port for communicating, |
| |
| check both the host and printer port |
| settings; the printer may be set to eight |
| data bits while the host is set to 7 (or vice |
| versa). |
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