| If experiencing this problem… |
| Try this solution… |
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| No power (all indicator lights ∙ Verify that the AC power cord connection |
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| are ‘Off”): |
| has been made at both the outlet and the |
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| printer; also, ensure the power switch is |
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| ‘On’. |
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| ∙ Verify that the AC outlet is functioning, or |
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| try moving the printer to another AC |
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| circuit. |
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| ∙ The AC cord may be damaged; replace it. |
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| ∙ The line fuse may be blown; call for |
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| service. |
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| Nothing | is printing | (labels | Examine the used ribbon for an image: |
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| advance | normally, | but no |
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| If there is an image on the used ribbon: |
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| image is printed): |
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| ŸVerify that the ribbon was properly loaded |
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| per Section 3.3. |
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| ŸIf | properly loaded, the wrong coating |
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| configuration was used. (To verify the |
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| inked side, press the adhesive backing of a |
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| label against the ribbon surface. Ink will |
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| only lift from the coated side of the |
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| ribbon.) Clean the printhead (see Section |
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| 5.3.1); then replace the ribbon with the |
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| correct type for the printer, Section 3.3. |
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If there is no image on the used ribbon:
∙Run any Quick Test Label; see Section 4.3. If an image printed, then check the protocol and port settings for both the printer and host. These must match.
∙The heat setting may be too low. Make an adjustment in the software program or through the Front Panel. (The same functional commands from the host computer override the menu settings.)
∙The media/ribbon combination may be incorrect. Contact a Media Representative.
∙The printhead or printhead cable(s) may be loose; power ‘Off’ the printer then reconnect; see Section 5.2 for locations.
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