Solve scan problems, Error messages appear | HP L7500 specs

•Black dots or streaks

Ink, glue, correction fluid, or an unwanted substance might be on the scanner glass or ADF lid backing. Try cleaning the device. See Clean the device for more information.

•Unclear text

•Try adjusting the contrast and copy-quality settings.

•The default enhancement setting might not be suitable for the job. Check the setting and change it to enhance text or photographs, if needed. For more information, see Change the copy settings.

•Incompletely filled text or graphics

Try adjusting the contrast and copy-quality settings.

•Copy is slanted or skewed

•Make sure that the ADF input tray is not too full.

•Make sure that the ADF width adjusters are snug against the sides of the media.

•Large, black typefaces look splotchy (not smooth)

The default enhancement setting might not be suitable for the job. Check the setting and change it to enhance text or photographs, if needed. For more information, see Change the copy settings.

•Horizontal grainy or white bands in light-gray to medium-gray areas

The default enhancement setting might not be suitable for the job. Check the setting and change it to enhance text or photographs, if needed. For more information, see Change the copy settings.

Error messages appear

“Reload document and then reload job”

Press the OK button, and then reload the remaining documents (up to 50 pages) in the ADF. For more information see Load media.

The device prints half a page, then ejects the paper

Check the ink cartridges

The ink cartridges may have run out of ink, and the print job was cancelled. Replace the ink cartridges, and then resend the print job to the device. For more information, see Replace the ink cartridges.

Solve scan problems

If the following topics do not help, see Support and warranty for information about HP support.

NOTE: If you are starting the scan from a computer, see the software Help for troubleshooting information.

Solve scan problems

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HP L7500 manual Solve scan problems, Error messages appear

Contents

HP Officejet Pro L7300/L7500/L7600/L7700 Page HP Officejet Pro L7300/L7500/ L7600/L7700 All-in-One series Copyright information Safety informationTrademarks Copy limitations Contents Scan PrintCopy Fax some models only Work with memory devices some models only Configure and manage Contents Maintain and troubleshoot Support and warranty HP supplies and accessories Regulatory information Device specifications Contents Find other resources for the product Get startedResource Description Location Accessibility Visual Understand the HP All-in-One partsMobility Support Front view Memory card slots Printing supplies area Control panel Back view Label Control panel buttons and lights Label Icon Purpose Color display Setup instructions Supported software featuresConnection information Two-line display Enabled computer Technology Phone, or Bluetooth Install the duplexer Install the accessoriesInstall Tray To install the duplexer To install Tray Turn on accessories in the print driver Click Apply Changes To turn on accessories on Windows computersTo turn on accessories on Macintosh computers Use control panel menus Use the all-in-one Error messages Change device settingsCritical error messages Control-panel message types To change settings from the control panel Use the HP Solution Center WindowsTo change settings from the embedded Web server Use the HP photo and imaging software To open the HP Photosmart Software on a Windows computer To enter a space, pause, or symbol Text and symbolsTo erase a letter, number, or symbol Type numbers and text on the control-panel keypad To add a space Type text using the visual keyboard some models onlyTo enter text by using the visual keyboard Available Description symbols Available symbols for dialing fax numbers some models onlyAvailable when entering Load the originals To load an original on the scanner glass Load an original on the scanner glassTo load an original in the document feeder tray Cards and envelopes Tips for selecting and using print mediaSelect print media Photo media Understand specifications for supported mediaTransparencies Custom-sized media Cards Statement 140 x 216 mm X 8.5 inchesEnvelopes Other media Borderless A6 card 105 x Mm 4.13 x 5.83 inchesPhoto media Capacity Understand supported media types and weightsTray Type Weight Media Left Right Top Bottom Margin Load mediaSet minimum margins To load Tray 1 main tray To load Tray Follow these steps Configure traysWant to Click the Paper/Features tab To configure the traysPrint on special and custom-sized media To print on special or custom-sized media Windows Print borderless Click Properties or SetupTo print a borderless document Windows Click Manage Custom Sizes in the Paper Size pull-down menu Set up fax numbers as speed-dial entries or groups Set up speed-dial entries some models onlyTo print a borderless document Mac OS Open the Paper Type/Quality panel To set up a speed-dial group To set up speed-dial entries Set up network folders as speed-dial entries some models To view a list of speed-dial entries Print and view a list of speed-dial entriesTo print a list of speed-dial entries To change default settings for all future jobs Windows Change print settingsTo change settings Mac OS Print To perform duplexing Windows Print on both sides duplexingGuidelines for printing on both sides of a Open the Two-Sided Printing panel Cancel a print jobTo perform automatic duplexing Mac OS Copy Change the copy settingsMake copies from the control panel Crop an original color display models only To crop an image from the control panel Cancel a copy job Scan an original Set up Direct Digital Filing some models onlyScan To set up a speed-dial entry To set up a network folderScan an original to a network folder Under Address Book, click Direct Digital Filing Speed-dial Select Select Computer To send a scan to a network folderPress Start Scan Scan from a TWAIN-compliant or a WIA-compliant program Use Webscan via embedded Web serverScan an original to a memory device Press OK or Start Scan To scan from a TWAIN-compliant program Edit a scanned originalTo scan from a WIA-compliant program Edit a scanned photo or graphic To change scan settings Change scan settingsCancel a scan job Insert a memory card Work with memory devices some models only To insert a memory card Connect a digital camera To print camera-selected photos using the Dpof standard Connect a storage device Print photos using a proof sheet View photos using your computerView photos Print photos from the control panel For two-line display models To print a proof sheetFor color display models To scan a completed proof sheet To complete a proof sheet To print a panoramic photo Print panoramic photos To print passport photos Print passport photosTo select additional photos for printing Print video action photos To print now Save photos to your computerTo create video action prints To save photos Send a basic fax Fax some models onlySend a fax To send a basic fax from the control panel Send a fax manually from a phonePress Start FAX Black or Start FAX Color To send a fax manually from a phone To send a fax using monitor dialing from the control panel Send a fax using monitor dialing Receive a fax manually Receive a faxPress Start FAX Black Press Start FAX Black again On Error Only Set up backup fax receptionTo receive a fax manually Off Reprint received faxes from memory Forward faxes to another number To forward faxes using the embedded Web serverTo clear fax logs via the embedded Web server To forward faxes from the control panel To set the junk fax mode Set the junk fax modeBlock junk fax numbers To select a number from the caller ID list View a list of blocked fax numbers Remove numbers from the junk fax listTo remove numbers from the list of junk fax numbers Set the answer mode Auto answer Change fax settingsConfigure the fax header Press Advance Fax Setup, and then press Distinctive Ring Press Basic Fax Setup, and then press Rings to AnswerSet the number of rings before answering Change the answer ring pattern for distinctive ring Set the redial options Set the fax error correction modeSet the dial type Fax over the Internet Select Advanced Fax Setup, and then press Fax SpeedSet the fax speed To set the redial options Use reports Test fax setupTo test fax setup Print fax confirmation reports Print fax error reports Print and view the fax log Cancel a fax Overview of management tasks Configure and manageManage the device If you want Monitor the deviceEmbedded Web server Printer status information Click Ink cartridge and printhead status Administer the device Configuration section, select Manual IP Wireless 802.11 . In the IP AddressConfigure Direct Digital Filing settings Setting up the dial type Click the Settings To open the embedded Web server Use device management toolsEmbedded Web server Toolbox Windows Pages/buttons ContentsEmbedded Web server pages To open the Toolbox Toolbox tabs HP Printer Utility Mac OS Printer Settings panelTo open the HP Printer Utility HP Printer Utility panels Information and Support panel HP Web Jetadmin software Network Printer Setup Utility Mac OSTo open the Network Printer Setup Utility HP Instant Support MyPrintMileage Understand the self-test diagnostic To print the Self-Test Diagnostic Network Configuration Understand the network configuration Channel range definitions Configure network optionsChange basic network settings Use the Wireless Setup Wizard Change advanced network settingsView and print network settings Turn the wireless radio on and off Select Advanced Setup, then select Link Speed Set up faxing for the device some models onlyAutomatic Full Half To View IP settings To Change IP settings Countries/regions with a parallel-type phone system Set up faxing parallel phone systemsChoose the correct fax setup for your home or office Set up faxing for the device some models only 103 Other equipment/services sharing your fax line Select your fax setup caseRecommended fax setup for parallel-type phone systems Recommended fax setup for serial-type phone systems Case a Separate fax line no voice calls received Other equipment/services Case B Set up the device with DSL To set up the device with a separate fax line To set up the device with DSL To set up the device with a distinctive ring service Case D Fax with a distinctive ring service on the same line Case E Shared voice/fax line To set up the device with a shared voice/fax line Case F Shared voice/fax line with voice mail Set up the device with a computer dial-up modem To set up the device with voice mail Set up the device with a computer DSL/ADSL modem To set up the device with a computer dial-up modem Case H Shared voice/fax line with computer modem To set up the device with a computer DSL/ADSL modem Example of a parallel splitter Shared voice/fax with computer dial-up modem Telephone Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Chapter 10 Example of a parallel splitter Configure and manage Set up faxing for the device some models only 121 To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup Direct connection Configure the device Windows To share the device on a locally shared network To connect the device before installing the software Network connection To install the device on a networkTo install the device software on client computers Select Network Printer or Network Printer Server Configure the device Mac OSTo install the software for network or direct connection To share the device among computers running Mac OS To share the device on a locally shared network Network name Ssid Understand 802.11 wireless network settingsCommunication mode Data encryption Security settings To set up wireless communication using the installer Windows To set up the device on a wireless network Mac OS To set up wireless communication using SecureEasySetup SES Guidelines for reducing interference on a wireless network To turn off wireless communicationGuidelines for ensuring wireless network security To add hardware addresses to a WAP Other guidelines Set up the device for Bluetooth communication To find out the address of the device a. Press Setup Connect the device with BluetoothConnecting the device with Bluetooth on Windows Series Click View devices in range To install and print using the Microsoft stackTo install and print using the Widcomm/Broadcom stack Connect the device with Bluetooth on Mac OS Set Bluetooth security for the deviceTo install and print using Bluetooth Open the Printer Setup Utility To set the device to be not visible from the control panel Use a passkey to authenticate Bluetooth devices To uninstall from a Windows computer, method Uninstall and reinstall the softwareReset Bluetooth settings via the embedded Web server Uninstall and reinstall the software 141 Chapter Supported ink cartridges Maintain and troubleshoot To replace the ink cartridges Replace the ink cartridges To check printhead health To print the print quality diagnosticMaintain the printheads To align the printheads To calibrate the linefeed To clean the printheadsTo clean the printhead contacts manually Chapter Maintain the printheads 149 To replace the printheads Maintain the printheads 151 Store printing supplies Clean the deviceStore ink cartridges Store printheads To clean the scanner glass Clean the scanner glassClean the automatic document feeder ADF To clean the ADF Clean the device 155 To clean the ADF lid backing Clean the exterior Troubleshooting tips and resources Error message appears on control-panel display Solve printing problemsDevice shuts down unexpectedly Device is not responding nothing prints Device does not accept printhead Blank or partial page printed Device takes a long time to print Something on the page is missing or incorrect Placement of the text or graphics is wrong Poor quality printouts Poor print quality and unexpected printoutsDevice prints half a page, then ejects the paper Meaningless characters print Check the print settingsInk is smearing Check the type of media loaded in the device Output is faded or dull colored Ink is not filling the text or graphics completelyColors are printing as black and white Wrong colors are printing Solve paper-feed problems Media is not coming out correctly Media is not picked up from a trayPages are skewing Multiple pages are being picked up No copy came out Solve copy problemsCopies are blank Wrong original was copied Size is reduced Documents are missing or fadedCopy quality is poor Copy defects are apparent Error messages appear Solve scan problems Part of the document did not scan or text is missing Scanner did nothingScan takes too long Scanned image quality is poor Text cannot be editedCheck the originals Reload document and then restart job Scanned image is skewed crooked Image quality is better when printedGraphics look different from the original Take steps to improve the scan quality Unable to scan to network folder Direct Digital Filing Scan defects are apparent Filename prefix has not been set up correctly Solve fax problemsFax test failed Disk is full Fax Hardware Test failed Solution Phone Cord Connected to Correct Port on Fax test failed Solve fax problems 177 Dial Tone Detection test failed Solution Display always shows Phone Off Hook Fax Line Condition test failed Solution Device is having problems sending and receiving faxes Solve fax problems 181 Device cannot receive faxes, but can send faxes Solution Device is having problems sending a manual fax Solution Solve fax problems 183 Device cannot send faxes, but can receive faxes Solution Fax tones are recorded on my answering machine Solution Solve photo memory card problemsPhone cord that came with my device is not long enough To extend your phone cord Device cannot read photos on the memory card Device cannot read the memory cardCheck the memory card Check the memory card slot Embedded Web server cannot be opened Solve device management problems Hardware installation suggestions Troubleshoot installation issuesSoftware installation suggestions Check the hardware connections Solve software installation problems Solve alignment page problemsVerify installation preliminaries Check the device to ensure the following Problems connecting to a wired network Solve network problemsGeneral network troubleshooting Check the wireless communication settings Solve wireless problems Clear jams Add hardware addresses to a wireless access point WAPReset network configuration settings To clear a jam Clear a jam in the device Chapter To clear a jam in the ADF Clear jams in the ADF Chapter Tips for avoiding jams Accessories HP supplies and accessoriesOrder printing supplies online Supplies HP media Printheads Obtain electronic support Support and warrantyObtain HP telephone support Before you call Telephone support numbers Appendix B Support and warranty Hewlett-Packard limited warranty statement To remove ink cartridges before shipment Prepare the device for shipmentRemove the ink cartridges and printheads before shipment To remove the control-panel faceplate Remove the control-panel faceplateTo remove printheads before shipment Pack the device To pack the device Physical specifications Device specificationsProduct features and capacities Feature Capacity System requirements Processor and memory specifications Embedded Web server specifications Network protocol specificationsPrint specifications Print resolution Fax specifications Copy specificationsMode Type Speed ppm Color Direct Digital Filing specifications Scan specificationsEnvironmental specifications Electrical specifications Supported devices Memory card specificationsUSB flash drives Lexar Media JumpDrive 256 MB Shielded cables Regulatory informationFCC statement Exposure to radio frequency radiation wireless products only Appendix D Regulatory information 217 EMI statement Korea Other regulatory information Power cord statement Regulatory information for wireless productsVcci statement Japan Regulatory model number LED classification Appendix D Regulatory information Regulatory information for wireless products 221 Appendix D Regulatory information Regulatory information for wireless products 223 Appendix D Regulatory information Regulatory information for wireless products 225 Declaration of conformity HP Officejet Pro L7700 Declaration of conformity 227 Battery information Power consumptionEnvironmental sustainability program Reduction and elimination Product packaging Material safety data sheets RecyclingPlastics HP products and supplies Index Dark images, troubleshoot copies 232 173 Link speed, setting 100 load OCR 235 Installation on Windows Cannot be edited after scan, troubleshoot Twain Page Page Hewlett-Packard Development Company, L.P