Solve printing problems, Device shuts down unexpectedly | HP L7500

Chapter 10

To set a static IP address

1.Open the embedded Web server, click the Networking tab, click Wired (802.3) or Wireless (802.11) in the left pane, and then click the IP Configuration sub-tab.

2.Select Manual IP, and then type the static IP address in the Manual IP Address box.

3.Enter the Manual Subnet Mask and the Manual Default Gateway, if necessary, and then click Apply.

CAUTION: Changing the IP address can disrupt the current connection to the embedded Web server.

Solve printing problems

•The device shuts down unexpectedly

•Error message appears on control-panel display

•The device is not responding (nothing prints)

•Device does not accept printhead

•Device takes a long time to print

•Blank or partial page printed

•Something on the page is missing or incorrect

•Placement of the text or graphics is wrong

•The device prints half a page, then ejects the paper

The device shuts down unexpectedly

Check the power and power connections

Make sure the device is connected firmly to a functioning alternating current (AC) power outlet. For voltage requirements, see Electrical specifications.

Error message appears on control-panel display

A non-recoverable error has occurred

Disconnect all cables (such as power cord, network cable, and USB cable), wait about 20 seconds, and reconnect the cables. If the problem persists, visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates.

The device is not responding (nothing prints)

If the device supports wireless communication, see also Solve wireless problems.

Check the device setup

For more information, see Troubleshooting tips and resources.

158 Maintain and troubleshoot

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HP L7500 manual Solve printing problems, Device shuts down unexpectedly, Error message appears on control-panel display

Contents

HP Officejet Pro L7300/L7500/L7600/L7700 Page HP Officejet Pro L7300/L7500/ L7600/L7700 All-in-One series Trademarks Safety informationCopyright information Copy limitations Contents Print CopyScan Work with memory devices some models only Fax some models only Configure and manage Contents Maintain and troubleshoot HP supplies and accessories Support and warranty Device specifications Regulatory information Contents Resource Description Get startedFind other resources for the product Location Accessibility Mobility Understand the HP All-in-One partsVisual Support Front view Printing supplies area Memory card slots Back view Control panel Control panel buttons and lights Label Label Color display Icon Purpose Connection information Supported software featuresSetup instructions Two-line display Technology Phone, or Bluetooth Enabled computer Install Tray Install the accessoriesInstall the duplexer To install the duplexer Turn on accessories in the print driver To install Tray To turn on accessories on Windows computers To turn on accessories on Macintosh computersClick Apply Changes Use the all-in-one Use control panel menus Critical error messages Change device settingsError messages Control-panel message types To change settings from the embedded Web server Use the HP Solution Center WindowsTo change settings from the control panel Use the HP photo and imaging software To open the HP Photosmart Software on a Windows computer To erase a letter, number, or symbol Text and symbolsTo enter a space, pause, or symbol Type numbers and text on the control-panel keypad Type text using the visual keyboard some models only To enter text by using the visual keyboardTo add a space Available when entering Available symbols for dialing fax numbers some models onlyAvailable Description symbols Load the originals Load an original on the scanner glass To load an original in the document feeder trayTo load an original on the scanner glass Tips for selecting and using print media Select print mediaCards and envelopes Transparencies Understand specifications for supported mediaPhoto media Custom-sized media Statement 140 x 216 mm X 8.5 inches EnvelopesCards Borderless A6 card 105 x Mm 4.13 x 5.83 inches Photo mediaOther media Understand supported media types and weights Tray Type WeightCapacity Load media Set minimum marginsMedia Left Right Top Bottom Margin To load Tray 1 main tray To load Tray Configure trays Want toFollow these steps Print on special and custom-sized media To configure the traysClick the Paper/Features tab To print on special or custom-sized media Windows To print a borderless document Windows Click Properties or SetupPrint borderless Click Manage Custom Sizes in the Paper Size pull-down menu To print a borderless document Mac OS Set up speed-dial entries some models onlySet up fax numbers as speed-dial entries or groups Open the Paper Type/Quality panel To set up speed-dial entries To set up a speed-dial group Set up network folders as speed-dial entries some models Print and view a list of speed-dial entries To print a list of speed-dial entriesTo view a list of speed-dial entries To change settings Mac OS Change print settingsTo change default settings for all future jobs Windows Print Print on both sides duplexing Guidelines for printing on both sides of aTo perform duplexing Windows Cancel a print job To perform automatic duplexing Mac OSOpen the Two-Sided Printing panel Make copies from the control panel Change the copy settingsCopy Crop an original color display models only Cancel a copy job To crop an image from the control panel Set up Direct Digital Filing some models only ScanScan an original Scan an original to a network folder To set up a network folderTo set up a speed-dial entry Under Address Book, click Direct Digital Filing Speed-dial To send a scan to a network folder Press Start ScanSelect Select Computer Scan an original to a memory device Use Webscan via embedded Web serverScan from a TWAIN-compliant or a WIA-compliant program Press OK or Start Scan To scan from a WIA-compliant program Edit a scanned originalTo scan from a TWAIN-compliant program Edit a scanned photo or graphic Change scan settings Cancel a scan jobTo change scan settings Work with memory devices some models only Insert a memory card Connect a digital camera To insert a memory card To print camera-selected photos using the Dpof standard Connect a storage device View photos View photos using your computerPrint photos using a proof sheet Print photos from the control panel To print a proof sheet For color display modelsFor two-line display models To complete a proof sheet To scan a completed proof sheet Print panoramic photos To print a panoramic photo Print passport photos To select additional photos for printingTo print passport photos Print video action photos Save photos to your computer To create video action printsTo print now To save photos Fax some models only Send a faxSend a basic fax Press Start FAX Black or Start FAX Color Send a fax manually from a phoneTo send a basic fax from the control panel To send a fax manually from a phone Send a fax using monitor dialing To send a fax using monitor dialing from the control panel Press Start FAX Black Receive a faxReceive a fax manually Press Start FAX Black again To receive a fax manually Set up backup fax receptionOn Error Only Off Reprint received faxes from memory To clear fax logs via the embedded Web server To forward faxes using the embedded Web serverForward faxes to another number To forward faxes from the control panel Block junk fax numbers Set the junk fax modeTo set the junk fax mode To select a number from the caller ID list Remove numbers from the junk fax list To remove numbers from the list of junk fax numbersView a list of blocked fax numbers Change fax settings Configure the fax headerSet the answer mode Auto answer Set the number of rings before answering Press Basic Fax Setup, and then press Rings to AnswerPress Advance Fax Setup, and then press Distinctive Ring Change the answer ring pattern for distinctive ring Set the fax error correction mode Set the dial typeSet the redial options Set the fax speed Select Advanced Fax Setup, and then press Fax SpeedFax over the Internet To set the redial options Test fax setup To test fax setupUse reports Print fax error reports Print fax confirmation reports Cancel a fax Print and view the fax log Configure and manage Manage the deviceOverview of management tasks Embedded Web server Printer status information Click Monitor the deviceIf you want Ink cartridge and printhead status Administer the device Configure Direct Digital Filing settings Wireless 802.11 . In the IP AddressConfiguration section, select Manual IP Setting up the dial type Click the Settings Use device management tools Embedded Web serverTo open the embedded Web server Embedded Web server pages Pages/buttons ContentsToolbox Windows To open the Toolbox Toolbox tabs To open the HP Printer Utility Printer Settings panelHP Printer Utility Mac OS HP Printer Utility panels Information and Support panel To open the Network Printer Setup Utility Network Printer Setup Utility Mac OSHP Web Jetadmin software HP Instant Support MyPrintMileage Understand the self-test diagnostic To print the Self-Test Diagnostic Understand the network configuration Network Configuration Configure network options Change basic network settingsChannel range definitions View and print network settings Change advanced network settingsUse the Wireless Setup Wizard Turn the wireless radio on and off Automatic Full Half To View IP settings Set up faxing for the device some models onlySelect Advanced Setup, then select Link Speed To Change IP settings Set up faxing parallel phone systems Choose the correct fax setup for your home or officeCountries/regions with a parallel-type phone system Set up faxing for the device some models only 103 Recommended fax setup for parallel-type phone systems Select your fax setup caseOther equipment/services sharing your fax line Recommended fax setup for serial-type phone systems Other equipment/services Case a Separate fax line no voice calls received To set up the device with a separate fax line Case B Set up the device with DSL To set up the device with DSL Case D Fax with a distinctive ring service on the same line To set up the device with a distinctive ring service To set up the device with a shared voice/fax line Case E Shared voice/fax line Case F Shared voice/fax line with voice mail To set up the device with voice mail Set up the device with a computer dial-up modem To set up the device with a computer dial-up modem Set up the device with a computer DSL/ADSL modem To set up the device with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modem Shared voice/fax with computer dial-up modem Example of a parallel splitter Telephone Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Chapter 10 Example of a parallel splitter Configure and manage Set up faxing for the device some models only 121 To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup Configure the device Windows Direct connection To connect the device before installing the software To share the device on a locally shared network To install the device on a network To install the device software on client computersNetwork connection Configure the device Mac OS To install the software for network or direct connectionSelect Network Printer or Network Printer Server To share the device on a locally shared network To share the device among computers running Mac OS Understand 802.11 wireless network settings Communication modeNetwork name Ssid Security settings Data encryption To set up wireless communication using the installer Windows To set up wireless communication using SecureEasySetup SES To set up the device on a wireless network Mac OS Guidelines for ensuring wireless network security To turn off wireless communicationGuidelines for reducing interference on a wireless network To add hardware addresses to a WAP Set up the device for Bluetooth communication Other guidelines Connecting the device with Bluetooth on Windows Connect the device with BluetoothTo find out the address of the device a. Press Setup Series To install and print using the Microsoft stack To install and print using the Widcomm/Broadcom stackClick View devices in range To install and print using Bluetooth Set Bluetooth security for the deviceConnect the device with Bluetooth on Mac OS Open the Printer Setup Utility Use a passkey to authenticate Bluetooth devices To set the device to be not visible from the control panel Uninstall and reinstall the software Reset Bluetooth settings via the embedded Web serverTo uninstall from a Windows computer, method Uninstall and reinstall the software 141 Chapter Maintain and troubleshoot Supported ink cartridges Replace the ink cartridges To replace the ink cartridges To print the print quality diagnostic Maintain the printheadsTo check printhead health To align the printheads To clean the printheads To clean the printhead contacts manuallyTo calibrate the linefeed Chapter Maintain the printheads 149 To replace the printheads Maintain the printheads 151 Store ink cartridges Clean the deviceStore printing supplies Store printheads Clean the scanner glass Clean the automatic document feeder ADFTo clean the scanner glass To clean the ADF Clean the device 155 To clean the ADF lid backing Troubleshooting tips and resources Clean the exterior Device shuts down unexpectedly Solve printing problemsError message appears on control-panel display Device is not responding nothing prints Device does not accept printhead Device takes a long time to print Blank or partial page printed Placement of the text or graphics is wrong Something on the page is missing or incorrect Poor print quality and unexpected printouts Device prints half a page, then ejects the paperPoor quality printouts Ink is smearing Check the print settingsMeaningless characters print Check the type of media loaded in the device Colors are printing as black and white Ink is not filling the text or graphics completelyOutput is faded or dull colored Wrong colors are printing Solve paper-feed problems Pages are skewing Media is not picked up from a trayMedia is not coming out correctly Multiple pages are being picked up Copies are blank Solve copy problemsNo copy came out Wrong original was copied Copy quality is poor Documents are missing or fadedSize is reduced Copy defects are apparent Solve scan problems Error messages appear Scanner did nothing Scan takes too longPart of the document did not scan or text is missing Check the originals Text cannot be editedScanned image quality is poor Reload document and then restart job Graphics look different from the original Image quality is better when printedScanned image is skewed crooked Take steps to improve the scan quality Scan defects are apparent Unable to scan to network folder Direct Digital Filing Fax test failed Solve fax problemsFilename prefix has not been set up correctly Disk is full Fax Hardware Test failed Solution Phone Cord Connected to Correct Port on Fax test failed Solve fax problems 177 Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off Hook Device is having problems sending and receiving faxes Solve fax problems 181 Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Solve fax problems 183 Device cannot send faxes, but can receive faxes Solution Phone cord that came with my device is not long enough Solve photo memory card problemsFax tones are recorded on my answering machine Solution To extend your phone cord Check the memory card Device cannot read the memory cardDevice cannot read photos on the memory card Check the memory card slot Solve device management problems Embedded Web server cannot be opened Software installation suggestions Troubleshoot installation issuesHardware installation suggestions Check the hardware connections Verify installation preliminaries Solve alignment page problemsSolve software installation problems Check the device to ensure the following Solve network problems General network troubleshootingProblems connecting to a wired network Solve wireless problems Check the wireless communication settings Add hardware addresses to a wireless access point WAP Reset network configuration settingsClear jams Clear a jam in the device To clear a jam Chapter Clear jams in the ADF To clear a jam in the ADF Chapter Tips for avoiding jams Order printing supplies online HP supplies and accessoriesAccessories Supplies Printheads HP media Obtain HP telephone support Support and warrantyObtain electronic support Before you call Telephone support numbers Appendix B Support and warranty Hewlett-Packard limited warranty statement Prepare the device for shipment Remove the ink cartridges and printheads before shipmentTo remove ink cartridges before shipment Remove the control-panel faceplate To remove printheads before shipmentTo remove the control-panel faceplate Pack the device To pack the device Product features and capacities Device specificationsPhysical specifications Feature Capacity Processor and memory specifications System requirements Print specifications Network protocol specificationsEmbedded Web server specifications Print resolution Mode Type Speed ppm Copy specificationsFax specifications Color Environmental specifications Scan specificationsDirect Digital Filing specifications Electrical specifications USB flash drives Memory card specificationsSupported devices Lexar Media JumpDrive 256 MB Regulatory information FCC statementShielded cables Exposure to radio frequency radiation wireless products only Appendix D Regulatory information 217 Other regulatory information EMI statement Korea Vcci statement Japan Regulatory model number Regulatory information for wireless productsPower cord statement LED classification Appendix D Regulatory information Regulatory information for wireless products 221 Appendix D Regulatory information Regulatory information for wireless products 223 Appendix D Regulatory information Regulatory information for wireless products 225 Declaration of conformity HP Officejet Pro L7700 Declaration of conformity 227 Environmental sustainability program Power consumptionBattery information Reduction and elimination Plastics Material safety data sheets RecyclingProduct packaging HP products and supplies Index Dark images, troubleshoot copies 232 173 Link speed, setting 100 load OCR 235 Installation on Windows Cannot be edited after scan, troubleshoot Twain Page Page Hewlett-Packard Development Company, L.P