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HP L7500 manual Maintain and troubleshoot

Models: L7500

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10 Maintain and troubleshoot
Supported ink cartridges	143
Replace the ink cartridges	144
Maintain the printheads	145
To check printhead health	145
To print the print quality diagnostic page	145
To align the printheads	146
To calibrate the linefeed	147
To clean the printheads	147
To clean the printhead contacts manually	147
To replace the printheads	150
Store printing supplies	152
Store ink cartridges	152
Store printheads	152
Clean the device	152
Clean the scanner glass	153
Clean the automatic document feeder (ADF)	153
Clean the exterior	157
Troubleshooting tips and resources	157
Solve printing problems	158
The device shuts down unexpectedly	158
Error message appears on control-panel display	158
The device is not responding (nothing prints)	158
Device does not accept printhead	159
Device takes a long time to print	160
Blank or partial page printed	160
Something on the page is missing or incorrect	161
Placement of the text or graphics is wrong	161
The device prints half a page, then ejects the paper	162
Poor print quality and unexpected printouts	162
Poor quality printouts	162
Meaningless characters print	163
Ink is smearing	163
Ink is not filling the text or graphics completely	164
Output is faded or dull colored	164
Colors are printing as black and white	164
Wrong colors are printing	164
Printout shows bleeding colors	165
Colors do not line up properly	165
Lines or dots are missing from text or graphics	165
Solve paper-feed problems	165
Optional Tray 2 cannot be inserted	165
Another paper-feed problem is occurring	165

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HP L7500 manual Maintain and troubleshoot

Contents

HP Officejet Pro L7300/L7500/L7600/L7700 Page HP Officejet Pro L7300/L7500/ L7600/L7700 All-in-One series Trademarks Safety informationCopyright information Copy limitationsContents Copy PrintScan Work with memory devices some models only Fax some models onlyConfigure and manage Contents Maintain and troubleshoot HP supplies and accessories Support and warrantyDevice specifications Regulatory informationContents Resource Description Get startedFind other resources for the product LocationAccessibility Mobility Understand the HP All-in-One partsVisual SupportFront view Printing supplies area Memory card slotsBack view Control panelControl panel buttons and lights LabelLabel Color display Icon PurposeConnection information Supported software featuresSetup instructions Two-line displayTechnology Phone, or Bluetooth Enabled computerInstall Tray Install the accessoriesInstall the duplexer To install the duplexerTurn on accessories in the print driver To install TrayTo turn on accessories on Macintosh computers To turn on accessories on Windows computersClick Apply Changes Use the all-in-one Use control panel menusCritical error messages Change device settingsError messages Control-panel message typesTo change settings from the embedded Web server Use the HP Solution Center WindowsTo change settings from the control panel Use the HP photo and imaging softwareTo open the HP Photosmart Software on a Windows computer To erase a letter, number, or symbol Text and symbolsTo enter a space, pause, or symbol Type numbers and text on the control-panel keypadTo enter text by using the visual keyboard Type text using the visual keyboard some models onlyTo add a space Available when entering Available symbols for dialing fax numbers some models onlyAvailable Description symbols Load the originalsTo load an original in the document feeder tray Load an original on the scanner glassTo load an original on the scanner glass Select print media Tips for selecting and using print mediaCards and envelopes Transparencies Understand specifications for supported mediaPhoto media Custom-sized mediaEnvelopes Statement 140 x 216 mm X 8.5 inchesCards Photo media Borderless A6 card 105 x Mm 4.13 x 5.83 inchesOther media Tray Type Weight Understand supported media types and weightsCapacity Set minimum margins Load mediaMedia Left Right Top Bottom Margin To load Tray 1 main tray To load Tray Want to Configure traysFollow these steps Print on special and custom-sized media To configure the traysClick the Paper/Features tab To print on special or custom-sized media WindowsTo print a borderless document Windows Click Properties or SetupPrint borderless Click Manage Custom Sizes in the Paper Size pull-down menuTo print a borderless document Mac OS Set up speed-dial entries some models onlySet up fax numbers as speed-dial entries or groups Open the Paper Type/Quality panelTo set up speed-dial entries To set up a speed-dial groupSet up network folders as speed-dial entries some models To print a list of speed-dial entries Print and view a list of speed-dial entriesTo view a list of speed-dial entries To change settings Mac OS Change print settingsTo change default settings for all future jobs Windows PrintGuidelines for printing on both sides of a Print on both sides duplexingTo perform duplexing Windows To perform automatic duplexing Mac OS Cancel a print jobOpen the Two-Sided Printing panel Make copies from the control panel Change the copy settingsCopy Crop an original color display models onlyCancel a copy job To crop an image from the control panelScan Set up Direct Digital Filing some models onlyScan an original Scan an original to a network folder To set up a network folderTo set up a speed-dial entry Under Address Book, click Direct Digital Filing Speed-dialPress Start Scan To send a scan to a network folderSelect Select Computer Scan an original to a memory device Use Webscan via embedded Web serverScan from a TWAIN-compliant or a WIA-compliant program Press OK or Start ScanTo scan from a WIA-compliant program Edit a scanned originalTo scan from a TWAIN-compliant program Edit a scanned photo or graphicCancel a scan job Change scan settingsTo change scan settings Work with memory devices some models only Insert a memory cardConnect a digital camera To insert a memory cardTo print camera-selected photos using the Dpof standard Connect a storage device View photos View photos using your computerPrint photos using a proof sheet Print photos from the control panelFor color display models To print a proof sheetFor two-line display models To complete a proof sheet To scan a completed proof sheetPrint panoramic photos To print a panoramic photoTo select additional photos for printing Print passport photosTo print passport photos Print video action photos To create video action prints Save photos to your computerTo print now To save photos Send a fax Fax some models onlySend a basic fax Press Start FAX Black or Start FAX Color Send a fax manually from a phoneTo send a basic fax from the control panel To send a fax manually from a phoneSend a fax using monitor dialing To send a fax using monitor dialing from the control panelPress Start FAX Black Receive a faxReceive a fax manually Press Start FAX Black againTo receive a fax manually Set up backup fax receptionOn Error Only OffReprint received faxes from memory To clear fax logs via the embedded Web server To forward faxes using the embedded Web serverForward faxes to another number To forward faxes from the control panelBlock junk fax numbers Set the junk fax modeTo set the junk fax mode To select a number from the caller ID listTo remove numbers from the list of junk fax numbers Remove numbers from the junk fax listView a list of blocked fax numbers Configure the fax header Change fax settingsSet the answer mode Auto answer Set the number of rings before answering Press Basic Fax Setup, and then press Rings to AnswerPress Advance Fax Setup, and then press Distinctive Ring Change the answer ring pattern for distinctive ringSet the dial type Set the fax error correction modeSet the redial options Set the fax speed Select Advanced Fax Setup, and then press Fax SpeedFax over the Internet To set the redial optionsTo test fax setup Test fax setupUse reports Print fax error reports Print fax confirmation reportsCancel a fax Print and view the fax logManage the device Configure and manageOverview of management tasks Embedded Web server Printer status information Click Monitor the deviceIf you want Ink cartridge and printhead statusAdminister the device Configure Direct Digital Filing settings Wireless 802.11 . In the IP AddressConfiguration section, select Manual IP Setting up the dial type Click the SettingsEmbedded Web server Use device management toolsTo open the embedded Web server Embedded Web server pages Pages/buttons ContentsToolbox Windows To open the ToolboxToolbox tabs To open the HP Printer Utility Printer Settings panelHP Printer Utility Mac OS HP Printer Utility panels Information and Support panelTo open the Network Printer Setup Utility Network Printer Setup Utility Mac OSHP Web Jetadmin software HP Instant SupportMyPrintMileage Understand the self-test diagnostic To print the Self-Test Diagnostic Understand the network configuration Network ConfigurationChange basic network settings Configure network optionsChannel range definitions View and print network settings Change advanced network settingsUse the Wireless Setup Wizard Turn the wireless radio on and offAutomatic Full Half To View IP settings Set up faxing for the device some models onlySelect Advanced Setup, then select Link Speed To Change IP settingsChoose the correct fax setup for your home or office Set up faxing parallel phone systemsCountries/regions with a parallel-type phone system Set up faxing for the device some models only 103 Recommended fax setup for parallel-type phone systems Select your fax setup caseOther equipment/services sharing your fax line Recommended fax setup for serial-type phone systemsOther equipment/services Case a Separate fax line no voice calls receivedTo set up the device with a separate fax line Case B Set up the device with DSLTo set up the device with DSL Case D Fax with a distinctive ring service on the same line To set up the device with a distinctive ring serviceTo set up the device with a shared voice/fax line Case E Shared voice/fax lineCase F Shared voice/fax line with voice mail To set up the device with voice mail Set up the device with a computer dial-up modemTo set up the device with a computer dial-up modem Set up the device with a computer DSL/ADSL modemTo set up the device with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modemShared voice/fax with computer dial-up modem Example of a parallel splitterTelephone Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Chapter 10 Example of a parallel splitter Configure and manage Set up faxing for the device some models only 121 To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup Configure the device Windows Direct connectionTo connect the device before installing the software To share the device on a locally shared networkTo install the device software on client computers To install the device on a networkNetwork connection To install the software for network or direct connection Configure the device Mac OSSelect Network Printer or Network Printer Server To share the device on a locally shared network To share the device among computers running Mac OSCommunication mode Understand 802.11 wireless network settingsNetwork name Ssid Security settings Data encryptionTo set up wireless communication using the installer Windows To set up wireless communication using SecureEasySetup SES To set up the device on a wireless network Mac OSGuidelines for ensuring wireless network security To turn off wireless communicationGuidelines for reducing interference on a wireless network To add hardware addresses to a WAPSet up the device for Bluetooth communication Other guidelinesConnecting the device with Bluetooth on Windows Connect the device with BluetoothTo find out the address of the device a. Press Setup SeriesTo install and print using the Widcomm/Broadcom stack To install and print using the Microsoft stackClick View devices in range To install and print using Bluetooth Set Bluetooth security for the deviceConnect the device with Bluetooth on Mac OS Open the Printer Setup UtilityUse a passkey to authenticate Bluetooth devices To set the device to be not visible from the control panelReset Bluetooth settings via the embedded Web server Uninstall and reinstall the softwareTo uninstall from a Windows computer, method Uninstall and reinstall the software 141 Chapter Maintain and troubleshoot Supported ink cartridgesReplace the ink cartridges To replace the ink cartridgesMaintain the printheads To print the print quality diagnosticTo check printhead health To align the printheads To clean the printhead contacts manually To clean the printheadsTo calibrate the linefeed Chapter Maintain the printheads 149 To replace the printheads Maintain the printheads 151 Store ink cartridges Clean the deviceStore printing supplies Store printheadsClean the automatic document feeder ADF Clean the scanner glassTo clean the scanner glass To clean the ADF Clean the device 155 To clean the ADF lid backing Troubleshooting tips and resources Clean the exteriorDevice shuts down unexpectedly Solve printing problemsError message appears on control-panel display Device is not responding nothing printsDevice does not accept printhead Device takes a long time to print Blank or partial page printedPlacement of the text or graphics is wrong Something on the page is missing or incorrectDevice prints half a page, then ejects the paper Poor print quality and unexpected printoutsPoor quality printouts Ink is smearing Check the print settingsMeaningless characters print Check the type of media loaded in the deviceColors are printing as black and white Ink is not filling the text or graphics completelyOutput is faded or dull colored Wrong colors are printingSolve paper-feed problems Pages are skewing Media is not picked up from a trayMedia is not coming out correctly Multiple pages are being picked upCopies are blank Solve copy problemsNo copy came out Wrong original was copiedCopy quality is poor Documents are missing or fadedSize is reduced Copy defects are apparentSolve scan problems Error messages appearScan takes too long Scanner did nothingPart of the document did not scan or text is missing Check the originals Text cannot be editedScanned image quality is poor Reload document and then restart jobGraphics look different from the original Image quality is better when printedScanned image is skewed crooked Take steps to improve the scan qualityScan defects are apparent Unable to scan to network folder Direct Digital FilingFax test failed Solve fax problemsFilename prefix has not been set up correctly Disk is fullFax Hardware Test failed Solution Phone Cord Connected to Correct Port on Fax test failed Solve fax problems 177 Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off HookDevice is having problems sending and receiving faxes Solve fax problems 181 Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes SolutionSolve fax problems 183 Device cannot send faxes, but can receive faxes Solution Phone cord that came with my device is not long enough Solve photo memory card problemsFax tones are recorded on my answering machine Solution To extend your phone cordCheck the memory card Device cannot read the memory cardDevice cannot read photos on the memory card Check the memory card slotSolve device management problems Embedded Web server cannot be openedSoftware installation suggestions Troubleshoot installation issuesHardware installation suggestions Check the hardware connectionsVerify installation preliminaries Solve alignment page problemsSolve software installation problems Check the device to ensure the followingGeneral network troubleshooting Solve network problemsProblems connecting to a wired network Solve wireless problems Check the wireless communication settingsReset network configuration settings Add hardware addresses to a wireless access point WAPClear jams Clear a jam in the device To clear a jamChapter Clear jams in the ADF To clear a jam in the ADFChapter Tips for avoiding jams Order printing supplies online HP supplies and accessoriesAccessories SuppliesPrintheads HP mediaObtain HP telephone support Support and warrantyObtain electronic support Before you callTelephone support numbers Appendix B Support and warranty Hewlett-Packard limited warranty statement Remove the ink cartridges and printheads before shipment Prepare the device for shipmentTo remove ink cartridges before shipment To remove printheads before shipment Remove the control-panel faceplateTo remove the control-panel faceplate Pack the device To pack the device Product features and capacities Device specificationsPhysical specifications Feature CapacityProcessor and memory specifications System requirementsPrint specifications Network protocol specificationsEmbedded Web server specifications Print resolutionMode Type Speed ppm Copy specificationsFax specifications ColorEnvironmental specifications Scan specificationsDirect Digital Filing specifications Electrical specificationsUSB flash drives Memory card specificationsSupported devices Lexar Media JumpDrive 256 MBFCC statement Regulatory informationShielded cables Exposure to radio frequency radiation wireless products only Appendix D Regulatory information 217 Other regulatory information EMI statement KoreaVcci statement Japan Regulatory model number Regulatory information for wireless productsPower cord statement LED classificationAppendix D Regulatory information Regulatory information for wireless products 221 Appendix D Regulatory information Regulatory information for wireless products 223 Appendix D Regulatory information Regulatory information for wireless products 225 Declaration of conformity HP Officejet Pro L7700 Declaration of conformity 227 Environmental sustainability program Power consumptionBattery information Reduction and eliminationPlastics Material safety data sheets RecyclingProduct packaging HP products and suppliesIndex Dark images, troubleshoot copies 232 173 Link speed, setting 100 load OCR 235 Installation on Windows Cannot be edited after scan, troubleshoot Twain Page Page Hewlett-Packard Development Company, L.P