Solve device management problems | HP L7500 instruction

The device prints half a page, then ejects the paper

Check the ink cartridges

The ink cartridges may have run out of ink, and the print job was cancelled. Replace the ink cartridges, and then resend the print job to the device. For more information, see Replace the ink cartridges.

Solve device management problems

This section provide solutions to common problems that involve managing the device. This section contains the following topic:

Embedded Web server cannot be opened

Embedded Web server cannot be opened

Check your network setup

•Make sure you are not using a phone cord or a cross cable to connect the device to the network. For more information, see Configure the device (Windows) or Configure the device (Mac OS).

•Make sure the network cable is securely connected to the device.

•Make sure the network hub, switch, or router is turned on and working properly.

Check the computer

Make sure the computer that you are using is connected to the network.

Check your Web browser

Make sure the Web browser meets the minimum system requirements. For more information, see System requirements.

Check the device IP address

•To check the IP address of the device from the control panel (color display models only), press the Setup button, select Network, select View Network Settings, and then select either Display Wired Summary or Display Wireless Summary. For devices with a two-line display, the user must obtain the IP address by printing a network configuration page. Press the Setup button, select Network, select Network Settings, and then select Print Network Configuration Page.

•Ping the device using the IP address from the command prompt.

For example, if the IP address is 123.123.123.123, type the following at the MS- DOS prompt:

C:\Ping 123.123.123.123

If a reply appears, the IP address is correct. If a time-out response appears, the IP address is incorrect.

Solve device management problems

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HP L7500 manual Solve device management problems, Embedded Web server cannot be opened

Contents

HP Officejet Pro L7300/L7500/L7600/L7700 Page HP Officejet Pro L7300/L7500/ L7600/L7700 All-in-One series Copy limitations Safety informationCopyright information Trademarks Contents Scan PrintCopy Fax some models only Work with memory devices some models only Configure and manage Contents Maintain and troubleshoot Support and warranty HP supplies and accessories Regulatory information Device specifications Contents Location Get startedFind other resources for the product Resource Description Accessibility Support Understand the HP All-in-One partsVisual Mobility Front view Memory card slots Printing supplies area Control panel Back view Label Control panel buttons and lights Label Icon Purpose Color display Two-line display Supported software featuresSetup instructions Connection information Enabled computer Technology Phone, or Bluetooth To install the duplexer Install the accessoriesInstall the duplexer Install Tray To install Tray Turn on accessories in the print driver Click Apply Changes To turn on accessories on Windows computersTo turn on accessories on Macintosh computers Use control panel menus Use the all-in-one Control-panel message types Change device settingsError messages Critical error messages Use the HP photo and imaging software Use the HP Solution Center WindowsTo change settings from the control panel To change settings from the embedded Web server To open the HP Photosmart Software on a Windows computer Type numbers and text on the control-panel keypad Text and symbolsTo enter a space, pause, or symbol To erase a letter, number, or symbol To add a space Type text using the visual keyboard some models onlyTo enter text by using the visual keyboard Load the originals Available symbols for dialing fax numbers some models onlyAvailable Description symbols Available when entering To load an original on the scanner glass Load an original on the scanner glassTo load an original in the document feeder tray Cards and envelopes Tips for selecting and using print mediaSelect print media Custom-sized media Understand specifications for supported mediaPhoto media Transparencies Cards Statement 140 x 216 mm X 8.5 inchesEnvelopes Other media Borderless A6 card 105 x Mm 4.13 x 5.83 inchesPhoto media Capacity Understand supported media types and weightsTray Type Weight Media Left Right Top Bottom Margin Load mediaSet minimum margins To load Tray 1 main tray To load Tray Follow these steps Configure traysWant to To print on special or custom-sized media Windows To configure the traysClick the Paper/Features tab Print on special and custom-sized media Click Manage Custom Sizes in the Paper Size pull-down menu Click Properties or SetupPrint borderless To print a borderless document Windows Open the Paper Type/Quality panel Set up speed-dial entries some models onlySet up fax numbers as speed-dial entries or groups To print a borderless document Mac OS To set up a speed-dial group To set up speed-dial entries Set up network folders as speed-dial entries some models To view a list of speed-dial entries Print and view a list of speed-dial entriesTo print a list of speed-dial entries Print Change print settingsTo change default settings for all future jobs Windows To change settings Mac OS To perform duplexing Windows Print on both sides duplexingGuidelines for printing on both sides of a Open the Two-Sided Printing panel Cancel a print jobTo perform automatic duplexing Mac OS Crop an original color display models only Change the copy settingsCopy Make copies from the control panel To crop an image from the control panel Cancel a copy job Scan an original Set up Direct Digital Filing some models onlyScan Under Address Book, click Direct Digital Filing Speed-dial To set up a network folderTo set up a speed-dial entry Scan an original to a network folder Select Select Computer To send a scan to a network folderPress Start Scan Press OK or Start Scan Use Webscan via embedded Web serverScan from a TWAIN-compliant or a WIA-compliant program Scan an original to a memory device Edit a scanned photo or graphic Edit a scanned originalTo scan from a TWAIN-compliant program To scan from a WIA-compliant program To change scan settings Change scan settingsCancel a scan job Insert a memory card Work with memory devices some models only To insert a memory card Connect a digital camera To print camera-selected photos using the Dpof standard Connect a storage device Print photos from the control panel View photos using your computerPrint photos using a proof sheet View photos For two-line display models To print a proof sheetFor color display models To scan a completed proof sheet To complete a proof sheet To print a panoramic photo Print panoramic photos To print passport photos Print passport photosTo select additional photos for printing Print video action photos To print now Save photos to your computerTo create video action prints To save photos Send a basic fax Fax some models onlySend a fax To send a fax manually from a phone Send a fax manually from a phoneTo send a basic fax from the control panel Press Start FAX Black or Start FAX Color To send a fax using monitor dialing from the control panel Send a fax using monitor dialing Press Start FAX Black again Receive a faxReceive a fax manually Press Start FAX Black Off Set up backup fax receptionOn Error Only To receive a fax manually Reprint received faxes from memory To forward faxes from the control panel To forward faxes using the embedded Web serverForward faxes to another number To clear fax logs via the embedded Web server To select a number from the caller ID list Set the junk fax modeTo set the junk fax mode Block junk fax numbers View a list of blocked fax numbers Remove numbers from the junk fax listTo remove numbers from the list of junk fax numbers Set the answer mode Auto answer Change fax settingsConfigure the fax header Change the answer ring pattern for distinctive ring Press Basic Fax Setup, and then press Rings to AnswerPress Advance Fax Setup, and then press Distinctive Ring Set the number of rings before answering Set the redial options Set the fax error correction modeSet the dial type To set the redial options Select Advanced Fax Setup, and then press Fax SpeedFax over the Internet Set the fax speed Use reports Test fax setupTo test fax setup Print fax confirmation reports Print fax error reports Print and view the fax log Cancel a fax Overview of management tasks Configure and manageManage the device Ink cartridge and printhead status Monitor the deviceIf you want Embedded Web server Printer status information Click Administer the device Setting up the dial type Click the Settings Wireless 802.11 . In the IP AddressConfiguration section, select Manual IP Configure Direct Digital Filing settings To open the embedded Web server Use device management toolsEmbedded Web server To open the Toolbox Pages/buttons ContentsToolbox Windows Embedded Web server pages Toolbox tabs HP Printer Utility panels Information and Support panel Printer Settings panelHP Printer Utility Mac OS To open the HP Printer Utility HP Instant Support Network Printer Setup Utility Mac OSHP Web Jetadmin software To open the Network Printer Setup Utility MyPrintMileage Understand the self-test diagnostic To print the Self-Test Diagnostic Network Configuration Understand the network configuration Channel range definitions Configure network optionsChange basic network settings Turn the wireless radio on and off Change advanced network settingsUse the Wireless Setup Wizard View and print network settings To Change IP settings Set up faxing for the device some models onlySelect Advanced Setup, then select Link Speed Automatic Full Half To View IP settings Countries/regions with a parallel-type phone system Set up faxing parallel phone systemsChoose the correct fax setup for your home or office Set up faxing for the device some models only 103 Recommended fax setup for serial-type phone systems Select your fax setup caseOther equipment/services sharing your fax line Recommended fax setup for parallel-type phone systems Case a Separate fax line no voice calls received Other equipment/services Case B Set up the device with DSL To set up the device with a separate fax line To set up the device with DSL To set up the device with a distinctive ring service Case D Fax with a distinctive ring service on the same line Case E Shared voice/fax line To set up the device with a shared voice/fax line Case F Shared voice/fax line with voice mail Set up the device with a computer dial-up modem To set up the device with voice mail Set up the device with a computer DSL/ADSL modem To set up the device with a computer dial-up modem Case H Shared voice/fax line with computer modem To set up the device with a computer DSL/ADSL modem Example of a parallel splitter Shared voice/fax with computer dial-up modem Telephone Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Chapter 10 Example of a parallel splitter Configure and manage Set up faxing for the device some models only 121 To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup Direct connection Configure the device Windows To share the device on a locally shared network To connect the device before installing the software Network connection To install the device on a networkTo install the device software on client computers Select Network Printer or Network Printer Server Configure the device Mac OSTo install the software for network or direct connection To share the device among computers running Mac OS To share the device on a locally shared network Network name Ssid Understand 802.11 wireless network settingsCommunication mode Data encryption Security settings To set up wireless communication using the installer Windows To set up the device on a wireless network Mac OS To set up wireless communication using SecureEasySetup SES To add hardware addresses to a WAP To turn off wireless communicationGuidelines for reducing interference on a wireless network Guidelines for ensuring wireless network security Other guidelines Set up the device for Bluetooth communication Series Connect the device with BluetoothTo find out the address of the device a. Press Setup Connecting the device with Bluetooth on Windows Click View devices in range To install and print using the Microsoft stackTo install and print using the Widcomm/Broadcom stack Open the Printer Setup Utility Set Bluetooth security for the deviceConnect the device with Bluetooth on Mac OS To install and print using Bluetooth To set the device to be not visible from the control panel Use a passkey to authenticate Bluetooth devices To uninstall from a Windows computer, method Uninstall and reinstall the softwareReset Bluetooth settings via the embedded Web server Uninstall and reinstall the software 141 Chapter Supported ink cartridges Maintain and troubleshoot To replace the ink cartridges Replace the ink cartridges To check printhead health To print the print quality diagnosticMaintain the printheads To align the printheads To calibrate the linefeed To clean the printheadsTo clean the printhead contacts manually Chapter Maintain the printheads 149 To replace the printheads Maintain the printheads 151 Store printheads Clean the deviceStore printing supplies Store ink cartridges To clean the scanner glass Clean the scanner glassClean the automatic document feeder ADF To clean the ADF Clean the device 155 To clean the ADF lid backing Clean the exterior Troubleshooting tips and resources Device is not responding nothing prints Solve printing problemsError message appears on control-panel display Device shuts down unexpectedly Device does not accept printhead Blank or partial page printed Device takes a long time to print Something on the page is missing or incorrect Placement of the text or graphics is wrong Poor quality printouts Poor print quality and unexpected printoutsDevice prints half a page, then ejects the paper Check the type of media loaded in the device Check the print settingsMeaningless characters print Ink is smearing Wrong colors are printing Ink is not filling the text or graphics completelyOutput is faded or dull colored Colors are printing as black and white Solve paper-feed problems Multiple pages are being picked up Media is not picked up from a trayMedia is not coming out correctly Pages are skewing Wrong original was copied Solve copy problemsNo copy came out Copies are blank Copy defects are apparent Documents are missing or fadedSize is reduced Copy quality is poor Error messages appear Solve scan problems Part of the document did not scan or text is missing Scanner did nothingScan takes too long Reload document and then restart job Text cannot be editedScanned image quality is poor Check the originals Take steps to improve the scan quality Image quality is better when printedScanned image is skewed crooked Graphics look different from the original Unable to scan to network folder Direct Digital Filing Scan defects are apparent Disk is full Solve fax problemsFilename prefix has not been set up correctly Fax test failed Fax Hardware Test failed Solution Phone Cord Connected to Correct Port on Fax test failed Solve fax problems 177 Dial Tone Detection test failed Solution Display always shows Phone Off Hook Fax Line Condition test failed Solution Device is having problems sending and receiving faxes Solve fax problems 181 Device cannot receive faxes, but can send faxes Solution Device is having problems sending a manual fax Solution Solve fax problems 183 Device cannot send faxes, but can receive faxes Solution To extend your phone cord Solve photo memory card problemsFax tones are recorded on my answering machine Solution Phone cord that came with my device is not long enough Check the memory card slot Device cannot read the memory cardDevice cannot read photos on the memory card Check the memory card Embedded Web server cannot be opened Solve device management problems Check the hardware connections Troubleshoot installation issuesHardware installation suggestions Software installation suggestions Check the device to ensure the following Solve alignment page problemsSolve software installation problems Verify installation preliminaries Problems connecting to a wired network Solve network problemsGeneral network troubleshooting Check the wireless communication settings Solve wireless problems Clear jams Add hardware addresses to a wireless access point WAPReset network configuration settings To clear a jam Clear a jam in the device Chapter To clear a jam in the ADF Clear jams in the ADF Chapter Tips for avoiding jams Supplies HP supplies and accessoriesAccessories Order printing supplies online HP media Printheads Before you call Support and warrantyObtain electronic support Obtain HP telephone support Telephone support numbers Appendix B Support and warranty Hewlett-Packard limited warranty statement To remove ink cartridges before shipment Prepare the device for shipmentRemove the ink cartridges and printheads before shipment To remove the control-panel faceplate Remove the control-panel faceplateTo remove printheads before shipment Pack the device To pack the device Feature Capacity Device specificationsPhysical specifications Product features and capacities System requirements Processor and memory specifications Print resolution Network protocol specificationsEmbedded Web server specifications Print specifications Color Copy specificationsFax specifications Mode Type Speed ppm Electrical specifications Scan specificationsDirect Digital Filing specifications Environmental specifications Lexar Media JumpDrive 256 MB Memory card specificationsSupported devices USB flash drives Shielded cables Regulatory informationFCC statement Exposure to radio frequency radiation wireless products only Appendix D Regulatory information 217 EMI statement Korea Other regulatory information LED classification Regulatory information for wireless productsPower cord statement Vcci statement Japan Regulatory model number Appendix D Regulatory information Regulatory information for wireless products 221 Appendix D Regulatory information Regulatory information for wireless products 223 Appendix D Regulatory information Regulatory information for wireless products 225 Declaration of conformity HP Officejet Pro L7700 Declaration of conformity 227 Reduction and elimination Power consumptionBattery information Environmental sustainability program HP products and supplies Material safety data sheets RecyclingProduct packaging Plastics Index Dark images, troubleshoot copies 232 173 Link speed, setting 100 load OCR 235 Installation on Windows Cannot be edited after scan, troubleshoot Twain Page Page Hewlett-Packard Development Company, L.P