Canon PS-NX6000 manual 2ColorPASS error messages and conditions, Symptom Possible cause

5Troubleshooting

TABLE 5-2ColorPASS error messages and conditions (Continued)

Symptom Possible cause Suggested action

Startup (cont.)

System stops responding at this screen (the version string at the base of the screen is not displayed).

If the system hangs with the version string Replace the user interface board (see page 4-8).not displayed, the code resident on the

user interface board has most likely been corrupted.

Possibly one of the following:

• Missing or faulty DIMM(s)

xx.xx.xx

System stops responding at this screen.

1.Recheck all cables and connections.

2.If the problem persists, check for missing or faulty DIMM and reseat the DIMM to remove any oxidation on the connector (see page 4-34).

3.If the problem persists, you may need to replace the BIOS chip on the motherboard (see page 4-22).

	Possibly one of the following:
	• Missing, incorrect, or faulty DIMM
	• System software is corrupted
System stops responding
	• Faulty HDD
at this screen.
	• Faulty CPU
	• Faulty motherboard

1.Recheck all cables and connections.

2.Check for missing or faulty DIMM and reseat the DIMM to remove any oxidation on the connector (see page 4-34).

3.If the problem persists, restore backup system software (see page 4-57).

4.If the problem persists, reinstall system software (see page 4-59).

Corrupt system software may cause the system to stop responding at this screen.

5.If the problem persists, replace the HDD (see page 4-48).

If replacing the HDD does not correct the problem, reinstall the old HDD in the system.

6.If the problem persists, verify CPU and CPU fan connection. If the problem persists, you may need to replace the CPU (see page 4-36).

7.If the problem persists, you may need to replace the motherboard (see page 4-22).

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