5Troubleshooting

TABLE 5-2ColorPASS error messages and conditions (Continued)

Symptom

Possible cause

Suggested action

 

 

 

Control Panel Messages

 

 

(cont.)

 

 

System hangs with

Possibly one of the following:

1. Wait several more minutes to make sure the system is

Creating backup on the

• Lost communication with HDD

actually hanging.

Control Panel.

2. If the problem persists, recycle power by holding down the

during startup after installing system

 

power button for up to 8 seconds. Wait 10 seconds, then

 

software and selecting language.

 

press the power button to power the ColorPASS back on

 

This could be caused by:

 

(see page 3-16).

 

 

–Faulty HDD ribbon cable

–Faulty HDD

–Corrupt system software

3.If the problem persists, restore backup system software (see page 4-57).

4.If the problem persists, reinstall system software (see page 4-59).

 

 

 

Corrupt system software may cause the system to hang

 

 

 

at this screen.

 

 

5.

If the problem persists, replace the HDD ribbon cable

 

 

 

(see page 4-12).

 

 

6.

If the problem persists, replace the HDD (see page 4-48).

 

 

 

 

Wrong/Missing. . .

Possibly one of the following:

1.

Install the correct dongle on the ColorPASS parallel port

dongle appears on the

• Either the wrong dongle or no

 

and repeat the system update procedure (see page 4-32).

Control Panel.

2.

Obtain a new dongle.

dongle at all is installed on the

 

 

 

 

ColorPASS parallel port during

3.

If the problem persists and you are sure you have the

 

system update.

 

correct dongle, you may need to replace the motherboard

 

• Faulty dongle

 

(see page 4-22).

 

 

 

 

• Motherboard parallel port is faulty.

 

 

 

 

 

 

Hardware mismatch.

This message is displayed if the BIOS

1.

Remove the BIOS chip transferred from the old

Shutdown in progress

chip from the old motherboard was

 

motherboard and reinstall the BIOS chip that came with

appears on the Control

transferred to the new motherboard.

 

the new motherboard.

 

 

Panel.

BIOS chips are not interchangeable. Do

2.

Update the system after verifying functionality in Service

 

not transfer BIOS chips.

 

Mode (see page 4-29).

 

 

 

 

Used Dongle appears on

The dongle has already been used to

 

Obtain an unused dongle and try again.

the Control Panel.

update a system and cannot be reused.

 

 

 

 

 

 

Unknown platform

An attempt is made to install system

 

Update the system using the one-time use dongle and the

appears on the Control

software after installing a new

 

Restore/Update Server Software CD.

Panel.

motherboard but before updating the

 

 

 

system.

 

 

No Service Dongle

Dongle is removed from the parallel port

appears on the Control

while the system is in Service Mode.

Panel.

 

Connect the one-time use dongle to the parallel port.

5-16

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Image 122
Canon PS-NX6000 manual Cont, Creating backup on
Page 121 Page 123

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