5Error messages and conditions

TABLE 5-2ColorPASS error messages and conditions (Continued)

Symptom

Possible cause

Suggested action

 

 

 

 

Printing (cont.)

 

 

 

 

 

 

 

A print job stalls or stops

Possibly one of the following:

1.

Cancel the ColorPASS print job.

after one or a few pages.

• A PostScript or application error

2.

If this fails to clear the problem, reboot the ColorPASS

 

• System software is corrupted

 

(see page 3-17).

 

3.

If the problem persists, select Clear Server from the Run

 

 

 

 

 

Setup menu on the Control Panel.

 

 

4.

Set Print Cover Page to Yes and re-send the problem job;

 

 

 

The Cover Page will indicate PS Error.

 

 

 

You can also double click the problem job in the

 

 

 

Command WorkStation window for more information

 

 

 

on the postscript error.

 

 

5.

If the problem persists, restore backup system software

 

 

 

(see page 4-57).

 

 

6.

If the problem persists, reinstall system software

 

 

 

(see page 4-59).

 

 

 

Corrupt system software may cause the system to hang

 

 

 

at this screen.

 

 

 

 

Incorrect or faulty DIMM(s) or faulty

1. Reseat the DIMM to remove any oxidation on the

 

DIMM connection(s).

 

connector (see page 4-34).

 

 

2.

Verify memory amount on the Configuration Page.

 

 

3.

If the problem persists after replacing the DIMM, you may

 

 

 

need to replace the motherboard (see page 4-22).

 

 

 

 

Color quality is

A copier problem.

 

Test the copier and service if necessary (see copier service

inconsistent.

 

 

documentation).

 

 

 

Print quality is poor.

Possibly one of the following:

1. Print a ColorPASS Test Page (see page 5-25).

 

• A file or application problem

2.

If the quality of the ColorPASS Test Page is good, the error

 

• A missing or outdated printer

 

condition may be caused by a file or an application

 

 

problem.

 

description file

 

 

3.

Make sure the appropriate printer description file is

 

• The application cannot find the

 

 

installed. (For details, see the User Software Installation

 

appropriate printer description file

 

Guide.)

 

• Out of calibration

4.

Calibrate the system.

If the user can print the ColorPASS Test Page but cannot print a job from a computer on the network, make sure the network administrator has:

•Checked all components of the network, including cables, connectors, terminators, network adapter boards, and network drivers

•Activated the network and used it to communicate with other printers

•Checked the corrective actions listed in the Printing Guide

•Confirmed that the applicable network settings in Setup (such as AppleTalk zone, IP address, Subnet mask, and Gateway address) match the settings used in the network

NOTE: EPS file generation is not completely standardized among applications. Some users may encounter problems while printing certain EPS files.

5-21

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Image 127
Canon PS-NX6000 manual Symptom Possible cause Suggested action Printing, On the postscript error
Page 126 Page 128

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