Canon PS-NX6000 manual Printing, Copier is faulty

5Troubleshooting

TABLE 5-2ColorPASS error messages and conditions (Continued)

Symptom Possible cause Suggested action

Printing

NOTE: Intermittent print quality and color quality problems are difficult to trace. Before you try to troubleshoot print quality problems, print a color test page to make sure that the copier does not need servicing or adjusting.

Test Page fails to print.	The copier is not ready to print		Make sure the copier is powered on and ready to print.
	The connection between the ColorPASS	1.	Recheck that the copier interface cable is present and
	and the copier is faulty.		properly connected to the ColorPASS and the copier (see
			page 3-3).
		2.	If the problem persists:
		•	Power off the copier.
		•	Recycle power on the ColorPASS by shutting down through
			the Functions menu, powering off at the front panel,
			waiting 10 seconds, and then powering the ColorPASS back
			on (see page 3-16).
		•	One minute after the ColorPASS reaches Idle, power the
			copier back on.
		3.	If the problem persists, replace the copier interface cable
			(see page 3-3).
		4.	If the problem persists, replace the copier interface board
			(see page 4-17).
		5.	If the problem persists, you may need to service the
			copier.
ColorPASS appears on the	A PostScript error		Make sure Print to PostScript Error in Setup is set to
list of printers on the			Yes. Check for error messages on the ColorPASS output.
customer’s workstation,	An application problem	1.	Try printing a job from a different application to
but certain jobs			determine if the problem is associated with a particular
do not print.			application.
		2.	Make sure the connection between the ColorPASS and the
			workstation is working by downloading a test page from
			the workstation, or by printing a simple file such as a
			text file.
		3.	Resend the problem file.

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