5Troubleshooting

TABLE 5-2ColorPASS error messages and conditions (Continued)

Symptom

Possible cause

Suggested action

Network

Keep in mind the following if you suspect a network problem:

If the ColorPASS does not appear in the list of printers on the network, there may be another device on the network with the same Ethernet hardware address.

Conflicting network settings may have been configured in Setup and on the customer’s workstation

Printing problems may be caused by inappropriate Setup options

Application-specific printing errors may be caused by missing or incorrectly placed printer description files

System software may be corrupted

See the Configuration Guide for additional information.

Unable to connect to the network, or the green LED on the 10/100/1000BaseT port is not lit.

Possibly one of the following:

Network cable or connection is faulty

Network is faulty

System software is corrupted

Ethernet interface on the ColorPASS motherboard is faulty

1.If the green LED on the 10/100/1000BaseT port is not lit on the ColorPASS back panel, check the cable connection to the back panel and the network. Make sure the cable is the correct type.

2.If the network cable is the correct type and is properly connected to the back of the ColorPASS, connect a new network cable to the back of the ColorPASS.

3.If the problem persists, have the network administrator check Network Setup.

4.If the problem persists, make sure that the network administrator has checked other devices on the network.

If other devices are not functioning, there could be a problem with the network.

5.If the problem persists, restore backup system software (see page 4-57).

6.If the problem persists, reinstall system software (see page 4-59).

Corrupt system software may cause the system to hang.

7.If the rest of the network is functioning properly and the problem persists, replace the motherboard

(see page 4-22).

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Canon PS-NX6000 manual Network, Corrupt system software may cause the system to hang

PS-NX6000 specifications

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