5Error messages and conditions

TABLE 5-2ColorPASS error messages and conditions (Continued)

Symptom

Possible cause

Suggested action

 

 

 

 

Network (cont.)

 

 

 

 

 

 

 

System starts up slowly

Possibly one of the following:

1.

If the green LED on the 10/100/1000BaseT port is not lit

then displays one or more

• Network cable or connection

 

on the ColorPASS back panel, check the cable connection

DHCP error messages on

 

to the back panel and the network. Make sure the cable is

is faulty

 

 

the correct type.

the Control Panel.

 

 

 

• Network is faulty

 

 

 

2.

If the network cable is the correct type and is properly

 

• System searches for a nonexistent

 

connected to the back of the ColorPASS, connect a new

 

 

network cable to the back of the ColorPASS.

 

DHCP server because DHCP is

 

 

 

 

 

enabled by default on the

3.

If the problem persists, have the network administrator

 

ColorPASS, but the customer’s

 

change the default in ColorPASS Network Setup.

 

network is not using DHCP.

4.

If the problem persists, make sure that the network

 

• Ethernet interface on the ColorPASS

 

administrator has checked other devices on the network.

 

 

 

 

motherboard is faulty

 

If other devices are not functioning, there could be a

 

• System software is corrupted

 

problem with the network.

 

5.

If the problem persists, restore backup system software

 

 

 

 

 

(see page 4-57).

 

 

6.

If the problem persists, reinstall system software

 

 

 

(see page 4-59).

 

 

 

Corrupt system software may cause the system to hang.

 

 

7.

If the rest of the network is functioning properly and the

 

 

 

problem persists, replace the motherboard

 

 

 

(see page 4-22).

 

 

 

 

5-19

Page 125
Image 125
Canon PS-NX6000 manual Symptom Possible cause Suggested action Network, System searches for a nonexistent

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