Samsung SCX-6555NX manual Solving Other Problems, Touch screen problem, Paper feeding problems

SOLVING OTHER PROBLEMS

The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, please call for service.

Touch screen problem

CONDITION	SUGGESTED SOLUTIONS
The touch screen	Turn the machine off and turn it on again. If the
does not show	problem persists, please call for service.
anything.

Paper feeding problems

CONDITION	SUGGESTED SOLUTIONS
Paper is jammed	Clear the paper jam. (See "In the multi-purpose
during printing.	tray" on page96)
Paper sticks	• Check the maximum paper capacity of the tray.
together.	(See "In the multi-purpose tray" on page96)
	• Make sure that you are using the correct type
	of paper. (See "In the multi-purpose tray" on
	page96)
	• Remove paper from the tray and flex or fan the
	paper.
	• Humid conditions may cause some paper to
	stick together.
Multiple sheets of	• Different types of paper may be stacked in the
paper do not feed.	tray. Load paper of only one type, size, and
	weight.
	• If multiple sheets have caused a paper jam,
	clear the paper jam. (See "In the multi-purpose
	tray" on page96)
Paper does not feed	• Remove any obstructions from inside the
into the machine.	machine.
	• Paper has not been loaded correctly. Remove
	paper from the tray and reload it correctly.
	• There is too much paper in the tray. Remove
	excess paper from the tray.
	• The paper is too thick. Use only paper that
	meets the specifications required by the
	machine. (See "In the multi-purpose tray" on
	page96)
	• If an original does not feed into the machine,
	the DADF rubber pad may require to be
	replaced. Contact a service representative.

CONDITION	SUGGESTED SOLUTIONS
The paper keeps	• There is too much paper in the tray. Remove
jamming.	excess paper from the tray. If you are printing
	on special materials, use the multi-purpose
	tray.
	• An incorrect type of paper is being used. Use
	only paper that meets the specifications
	required by the machine. (See "In the multi-
	purpose tray" on page96)
	• There may be debris inside the machine. Open
	the front cover and remove the debris.
	• If an original does not feed into the machine,
	the DADF rubber pad may need to be
	replaced. Contact a service representative.
Transparencies	Use only transparencies specifically designed for
stick together in the	laser printers. Remove each transparency as it
paper exit.	exits from the machine.
Envelopes skew or	Ensure that the paper guides are against both
fail to feed correctly.	sides of the envelopes.

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