Troubleshooting, Tips for Avoiding Paper Jams | Samsung SCX-6555NX

troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

This chapter includes:
•	Tips for avoiding paper jams	•	Understanding display messages
•	Clearing document jams	•	Solving other problems

•Clearing paper jams

TIPS FOR AVOIDING PAPER JAMS

By selecting the correct media types, most paper jams can be avoided. When a paper jam occurs, follow the steps outlined on page 89.

•Ensure that the adjustable guides are positioned correctly. (see "Loading paper" on page 38)

•Do not overload the tray. Ensure that the paper level is below the paper capacity mark on the inside of the tray.

•Do not remove paper from the tray while your machine is printing.

•Flex, fan, and straighten paper before loading.

•Do not use creased, damp, or highly curled paper.

•Do not mix paper types in a tray.

•Use only recommended print media. (See "In the multi-purpose tray" on page96)

•Ensure that the recommended side of the print media is facing down in the tray, or facing down in the multi-purpose tray.

•If paper jams occur frequently when you print on A5/B5-sized paper: Load the paper into the tray with the long edge facing the front of the tray. If load the paper this way, printing both sides of the paper (Duplex) is not supported.

In the printer properties window, set the page orientation to be rotated

90degrees. See Software section.

CLEARING DOCUMENT JAMS

When an original jams while passing through the DADF, the warming message appears on the display screen.

To avoid tearing the document, remove the jammed document gently and slowly.

To prevent document jams, use the scanner glass for thick, thin, or mixed paper-type originals.

1.Remove any remaining pages from the DADF.

2.Open the DADF cover.

3.Gently remove the jammed paper from the DADF.

If you see no paper in this area, refer to Roller misfeed. (See "In the multi-purpose tray" on page96)

4.Close the DADF cover. Then reload the pages you removed, if any, in the DADF.

89

Image 89

Samsung SCX-6555NX manual Troubleshooting, Tips for Avoiding Paper Jams, Clearing Document Jams

Contents

Multi Functional Printer Special Features Features of your new laser MFPZoran IPS Emulation compatible with PostScript 136PS3 fonts Features Features by ModelsAbout this USER’S Guide Convention Description Example Finding More Information Quick Install GuideOnline User’s Guide Printer Driver Help Important Safety Symbols and Precautions Safety information Laser Safety Statement Mercury Safety Ozone SafetyPower Saver Perchlorate Warning FAX Branding Radio Frequency EmissionsRinger Equivalence Number FCC Information to the User You must earth this machine Replacing the Fitted Plug for UK onlyYou should also know that Openssl License Declaration of Conformity European CountriesApprovals and Certifications EC Certification Original Ssleay License Contents Using special copy features Copying originals Changing the settings for each copyUsing Scan and Fax Manager Set Scan Button tab Changing the scan feature settings Setting up a fax phonebook Adjusting the document settingsUsing the polling option Using Mailbox Setting up the end Fax tone Adding documents to a reserved delay fax jobMachine Setup Admin Setting screen Understanding display messages Solving other problems Cleaning your machine110 Accessories 111 How to purchase 112 Precautions to take when installing accessories 115 115 General specifications Printer Overview IntroductionFront view Rear view Control Panel Overview Introducing the Touch Screen and Useful Buttons Machine Setup buttonTouch screen Job Status button To access SyncThru Web Service Power Saver ButtonManaging Your Machine from the Website XOA button Off Understanding the Status LEDGreen Blinking Red Blinking Machine Status Menu OverviewMain screen Usage Page Report Admin SettingUsage Counters Detail Delete Delete All Contents Printer Driver FeaturesFeature PCL Postscript Supplied Software Setting UP the Network Setting UP the HardwareGetting started Supported operating systems System Requirements Configuring network protocol via the machineWindows Requirement Recommended Linux Installing the SoftwareMacintosh Altitude adjustment Machines Basic SettingsClick Machine Settings Click Altitude Adj Normal High Setting the date and time Setting the authentication passwordSetting job timeout Using energy saving feature Using the SetIP program Changing the default settingsInstalling the program Setting network values Understanding the Keyboard Loading Originals Loading originals and print mediaOn the scanner glass Dadf Selecting Print Media Type Size Dimensions Weighta Capacityb Specification on print media Mode Size Source Media sizes supported in each modeGuidelines for special print media Media Type Guidelines Changing the Size of the Paper in the Paper Tray Full Empty Loading Paper Multi-purpose tray Tips on using the multi-purpose tray Setting the Paper Size and Type Understanding the Copy Screen CopyingBasic tab Advanced tab Copying Originals Changing the Settings for Each CopyImage tab Changing the size of originals Copying on both sides of originals Duplex Reducing or enlarging copies Deciding the form of copy output Collated / Staple Using Special Copy FeaturesSelecting the type of originals Changing the darkness Poster copying Copying ID with the manual ID copy optionUp or 4-up copying N-up Booklet copying Clone copyingBook copying Transparency copying Cover copyingErasing edges Erasing background images Overlay copying Watermark copyingAuto crop copying Multi-Bin Scanning Basics ScanningUnderstanding the Scan Screen Press Scan to Email, Scan to PC or Scan to Server Scan to Server Scan to EmailScan to PC Output tab Scanning Originals and Sending Through Email Scan to EmailStoring email addresses Individual Entering email addresses by the keyboard Entering email addresses by the address bookGroup Global Set Scan Button tab Using Scan and FAX ManagerScan Assistant Scan Destination Setting up an e-mail account User authentication for network scanningScanning by a Network Connection Preparing for network scanning Setting up an SMB server Setting up an FTP serverClick Machine Settings and FTP Setup Click Server List Click Machine Settings and SMB Setup Click Server List Scanning Originals and Sending VIA SMB/ FTP Scan to Server Changing the Scan Feature Settings Original Size Color ModeOriginal Type Darkness Scan to Edge Scan PresetQuality File Format Printing a Document Canceling a Print JOBBasic printing Preparing to FAX Faxing optionalUnderstanding the FAX Screen Line port Micro filter DSL modem/Telephone line Press the Setup tab Fax Setup Machine ID & Fax No Setting the fax headerSending a FAX Sending a fax Sending a fax manually On Hook Dial Delaying a fax transmissionAutomatic resending Redialing the last number Receiving a FAX Receiving faxes in memory Adjusting the Document SettingsSetting UP a FAX Phonebook Setting up a fax phonebook using SyncThru Web Service Using the Polling OptionPress Machine Settings Fax Setup Fax Phone Book Storing individual fax numbers Speed Dial No Using Mailbox Faxing to a remote Mailbox Storing originals in Mailbox Printing a Report After Sending a FAX Adding Documents to a Reserved Delay FAX JOBSending a FAX in Toll Save Time Forwarding a Received FAX to Other Destination Setting UP the END FAX Tone About USB Memory Using USB memory deviceUnderstanding the USB Screen Plugging in a USB Memory Device Scan to USB Scanning to AN USB Memory Device Duplex Darkness To print a document from a USB memory device Printing from a USB Memory Device Machine Setup Machine status and advanced setupAdmin Setting screen Machine Status screen Option Description General SettingsBrowsing the MACHINE’S Status Within Job Offsetting to On, the output paper is AdjustmentContention Setting the Setup tab Optional Service FAX Setup Copy Setup Junk Fax Setup Speaker VolumeRing Volume Dial Tone Volume Authentication Network Setup Optional Service Printing a Report Maintenance Checking Document BOX Cleaning Your Machine Maintaining the Toner Cartridge Replace with new imaging unit appears on the display Maintaining the Imaging UnitExpected cartridge life Replacing the imaging unit Items Yield Average Maintenance Parts Clearing Document Jams TroubleshootingTips for Avoiding Paper Jams Roller misfeed Misfeed of exiting paper Message Location of JAM GO to Clearing Paper JamsTray Optional tray Optional high capacity feeder Page Paper exit area Fuser area or around the toner cartridge Paper jam in front of finisher Duplex unit areaStacker finisher Paper jam at exit of finisher Message Meaning Suggested SolutionsUnderstanding Display Messages Installed correctly Fuser error zzzInstall it End of life, Replace Installed. Install it Another problem Switch is locked orNot installed. Install Admin Setting to Touch screen problem Solving Other ProblemsPaper feeding problems Condition Suggested Solutions 101 Printing problemsCondition Possible Cause Suggested Solutions 102 Printing quality problems 103 104 Copying problems 105 Scanning problemsFax problems Common Windows problems Common PostScript problemsProblem Possible Solution Cause 106 107 Common Linux problems Not appear on 108Scanners list Not scan 109 Common Macintosh problems Accessories Ordering supplies and accessoriesSupplies 110 111 HOW to Purchase Precautions to Take When Installing Accessories Installing accessoriesInstalling a Memory Dimm Installing a memory module Replacing the Stapler Select Device SettingsActivating the added memory in the PS printer properties 113 114 Enabling FAX Feature After Installing the FAX Option KIT General Specifications SpecificationsPrinter Specifications 115 Scanner Specifications Copier SpecificationsFacsimile Specifications Optional 116 ADF Glossary FDI LED TCP/IP COUNTRY/REG Customer Care WEB Site ION Center Contact samsung worldwide 122 123 Index 124 Jam 125 ProblemsPage REV Software section Contents Using Windows PostScript Driver Using Smart Panel For a USB-connected Printing Select Typical installation for a local printer. Click Next Installing Printer SoftwareInstalling Software for Local Printing Custom Installation Select the components to be installed and click Next Select Custom installation. Click Next Installing Software for Network Printing Custom Installation Click Next Reinstalling Printer Software Removing Printer Software Select the components you want to reinstall and click Next Select your printer driver from the Name drop-down list Printing a Document Select Printers and Faxes Select your printer driver icon Printer SettingsPrinting to a file PRN Paper Tab Layout Tab First Graphics Tab Advanced Options Extras Tab Using Help Using a Favorite SettingAbout Tab Printer Tab Printing Multiple Pages on One Sheet of Paper N-Up Printing Advanced Printing Printing Booklets Printing Posters Printing a Reduced or Enlarged Document Printing on Both Sides of PaperFitting Your Document to a Selected Paper Size None Using an Existing Watermark Using WatermarksCreating a Watermark Editing a Watermark What is an Overlay? Using OverlaysUsing a Page Overlay Creating a New Page Overlay Advanced Using Windows PostScript Driver From the Direct Printing Utility window Overview Direct Printing UtilityPrinting Setting Up a Client Computer Setting Up a Host ComputerCheck the Share this printer box Double-clickPrinters and Faxes Using Samsung SmarThru Office Scanning Using Samsung SmarThru Office Working area Uninstalling Samsung SmarThru Office Scanning Using the WIA Driver Scanning Process with TWAIN- enabled SoftwareUsing Onscreen Help File Windows XP/Server Windows Understanding Smart Panel Using Smart Panel Changing the Smart Panel Program Settings Opening the Troubleshooting Guide Installing the Unified Linux Driver Installing the Unified Linux DriverInstalling the SmartPanel Getting Started Double click cdroot Linux smartpanel install.sh Uninstalling the Unified Linux Driver Opening the Unified Driver Configurator Using the Unified Driver ConfiguratorPrinters Configuration Ports Configuration Scanners Configuration Printing from Applications Configuring Printer Properties Click Properties Scanning a DocumentPrinting Files Adding Job Type Settings Using the Image Manager Tools Function Uninstalling software Installing SoftwareSelect Easy Install and click Install. Easy Install is Select Uninstall and click Uninstall For a Network-connected Setting Up the PrinterFor a USB-connected Click Add on the Printer List Printing a Document Changing Printer Settings Graphics Duplex Printing Printing Multiple Pages on One Sheet of Paper Start Applications and click Image Capture ScanningOffers Image Capture Index Windows 16 toner save 16 true-type option