Common PostScript problems, 106 | Samsung SCX-6555NX instruction

CONDITION	SUGGESTED SOLUTIONS

The incoming fax has	• The fax machine sending you the fax may
blank spaces or is of	be faulty.
poor-quality.	• A noisy phone line can cause line errors.
	• Check your machine by making a copy.
	• The toner cartridge may be empty. Replace
	the toner cartridge. (See "In the multi-
	purpose tray" on page96)
Some of the words	The fax machine sending the fax had a
on an incoming fax	temporary document jam.
are stretched.
There are lines on	Check your scan unit for marks and clean it.
the originals you	(See "In the multi-purpose tray" on page96)
sent.
The machine dials a	The other fax machine may be turned off, out
number, but the	of paper, or cannot answer incoming calls.
connection with the	Speak with the other machine operator and
other fax machine	ask her/him to solve out the problem.
fails.
Faxes do not store in	There may not be enough memory space to
memory.	store the fax. If the display shows the low Fax
	memory is full. Print or remove received fax
	Job message, delete any faxes you no longer
	need from the memory and then try to store the
	fax again. Please call for service.
Blank areas appear	You may have chosen the wrong paper
at the bottom of each	settings in the user option setting. For details
page or on other	about paper settings. (See "In the multi-
pages, with a small	purpose tray" on page96)
strip of text at the
top.

Common PostScript problems

The following situations are PS language specific and may occur when several printer languages are being used.

To receive a printed or screen-displayed message when PostScript errors occur, open the Print Options window and click the desired selection next to the PostScript errors section.

	PROBLEM	POSSIBLE	SOLUTION
	PROBLEM	CAUSE	SOLUTION
		CAUSE

	PostScript file	The PostScript	• Install the PostScript
	cannot be	driver may not be	driver, referring to
	printed.	installed correctly.	Software section.
			• Print a configuration page
			and verify that the PS
			version is available for
			printing.
			• If the problem persists,
			contact a service
			representative.

	“Limit Check	The print job was	You might need to reduce the
	Error” message	too complex.	complexity of the page or
	appears.		install more memory.

PROBLEM			POSSIBLE	SOLUTION
PROBLEM			CAUSE	SOLUTION
			CAUSE

A PostScript		The print job may		Make sure that the print job is
error page prints.		not be PostScript.		a PostScript job. Check to
				see whether the software
				application expected a setup
				or PostScript header file to be
				sent to the machine.
The optional tray		The printer driver		Open the PostScript driver
is not selected in		has not been		properties, select the Device
the driver.		configured to		Settings tab, and set the Tray
		recognize the		option of the Installable
		optional tray.		Options section to Installed.
The machine		It might take		Try to print with the latest
does not staple		longer to print		Adobe Reader program or
correctly when		when you print a		print with turning on "Print as
printing more		PDF file as an		Image" option from Acrobat
printing more		image.		printing options. It might take
than one copy		image.		printing options. It might take
than one copy				longer to print when you print
from Acrobat				longer to print when you print
from Acrobat				a PDF file as an image.
Reader with a				a PDF file as an image.
Reader with a
collate option.
(only in Window/
Macintosh)
The machine		Turning off		If you want to use the
does not staple		collation options		collation option, go to printer
correctly when		on applications		driver’s advanced option and
printing more		(including CUPS		turn the collation on.
printing more		pstops collation
than one copy		pstops collation
than one copy		option) may solve
with a collate		option) may solve
with a collate		this problem.
option. (only in		this problem.
option. (only in
Linux)

Common Windows problems

CONDITION			SUGGESTED SOLUTIONS

“File in Use”			Exit all software applications. Remove all
message appears			software from the StartUp Group, then restart
during installation.			Windows. Reinstall the printer driver.

“General Protection			Close all other applications, reboot Windows
Fault”, “Exception			and try printing again.
OE”, “Spool32”, or
“Illegal Operation”
messages appear.
“Fail To Print”, “A			These messages may appear during printing.
printer timeout error			Just keep waiting until the machine finishes
occurred.” messages			printing. If the message appears in standby
appear.			mode or after printing has been completed,
appear.			check the connection and/or whether an error
			check the connection and/or whether an error
			has occurred.

Refer to Microsoft Windows User’s Guide that came with your computer for further information on Windows error messages.

106

Image 106

Samsung SCX-6555NX manual Common PostScript problems, Common Windows problems, 106, Problem Possible Solution Cause

Contents

Multi Functional Printer Zoran IPS Emulation compatible with PostScript Features of your new laser MFPSpecial Features 136PS3 fonts About this USER’S Guide Features by ModelsFeatures Convention Description Example Online User’s Guide Quick Install GuideFinding More Information Printer Driver Help Safety information Important Safety Symbols and Precautions Laser Safety Statement Power Saver Ozone SafetyMercury Safety Perchlorate Warning Ringer Equivalence Number Radio Frequency EmissionsFAX Branding FCC Information to the User You should also know that Replacing the Fitted Plug for UK onlyYou must earth this machine Approvals and Certifications Declaration of Conformity European CountriesOpenssl License EC Certification Original Ssleay License Contents Using Scan and Fax Manager Set Scan Button tab Copying originals Changing the settings for each copyUsing special copy features Changing the scan feature settings Using the polling option Adjusting the document settingsSetting up a fax phonebook Using Mailbox Machine Setup Adding documents to a reserved delay fax jobSetting up the end Fax tone Admin Setting screen 110 Accessories 111 How to purchase Cleaning your machineUnderstanding display messages Solving other problems 112 Precautions to take when installing accessories 115 General specifications 115 Front view IntroductionPrinter Overview Rear view Control Panel Overview Touch screen Machine Setup buttonIntroducing the Touch Screen and Useful Buttons Job Status button Managing Your Machine from the Website Power Saver ButtonTo access SyncThru Web Service XOA button Green Blinking Understanding the Status LEDOff Red Blinking Main screen Menu OverviewMachine Status Usage Counters Admin SettingUsage Page Report Detail Delete Delete All Feature PCL Postscript Printer Driver FeaturesContents Supplied Software Getting started Setting UP the HardwareSetting UP the Network Supported operating systems Windows Configuring network protocol via the machineSystem Requirements Requirement Recommended Macintosh Installing the SoftwareLinux Click Machine Settings Click Altitude Adj Machines Basic SettingsAltitude adjustment Normal High Setting job timeout Setting the authentication passwordSetting the date and time Using energy saving feature Installing the program Changing the default settingsUsing the SetIP program Setting network values Understanding the Keyboard On the scanner glass Loading originals and print mediaLoading Originals Dadf Selecting Print Media Specification on print media Type Size Dimensions Weighta Capacityb Guidelines for special print media Media sizes supported in each modeMode Size Source Media Type Guidelines Changing the Size of the Paper in the Paper Tray Loading Paper Full Empty Tips on using the multi-purpose tray Multi-purpose tray Setting the Paper Size and Type Basic tab CopyingUnderstanding the Copy Screen Advanced tab Image tab Changing the Settings for Each CopyCopying Originals Changing the size of originals Reducing or enlarging copies Copying on both sides of originals Duplex Selecting the type of originals Using Special Copy FeaturesDeciding the form of copy output Collated / Staple Changing the darkness Up or 4-up copying N-up Copying ID with the manual ID copy optionPoster copying Book copying Clone copyingBooklet copying Erasing edges Cover copyingTransparency copying Erasing background images Auto crop copying Watermark copyingOverlay copying Multi-Bin Understanding the Scan Screen ScanningScanning Basics Press Scan to Email, Scan to PC or Scan to Server Scan to PC Scan to EmailScan to Server Storing email addresses Scanning Originals and Sending Through Email Scan to EmailOutput tab Individual Group Entering email addresses by the address bookEntering email addresses by the keyboard Global Scan Assistant Using Scan and FAX ManagerSet Scan Button tab Scan Destination Scanning by a Network Connection User authentication for network scanningSetting up an e-mail account Preparing for network scanning Click Machine Settings and FTP Setup Click Server List Setting up an FTP serverSetting up an SMB server Click Machine Settings and SMB Setup Click Server List Changing the Scan Feature Settings Scanning Originals and Sending VIA SMB/ FTP Scan to Server Original Type Color ModeOriginal Size Darkness Quality Scan PresetScan to Edge File Format Basic printing Canceling a Print JOBPrinting a Document Understanding the FAX Screen Faxing optionalPreparing to FAX Line port Micro filter DSL modem/Telephone line Sending a FAX Setting the fax headerPress the Setup tab Fax Setup Machine ID & Fax No Sending a fax Automatic resending Delaying a fax transmissionSending a fax manually On Hook Dial Redialing the last number Receiving a FAX Setting UP a FAX Phonebook Adjusting the Document SettingsReceiving faxes in memory Press Machine Settings Fax Setup Fax Phone Book Using the Polling OptionSetting up a fax phonebook using SyncThru Web Service Storing individual fax numbers Speed Dial No Using Mailbox Storing originals in Mailbox Faxing to a remote Mailbox Sending a FAX in Toll Save Time Adding Documents to a Reserved Delay FAX JOBPrinting a Report After Sending a FAX Forwarding a Received FAX to Other Destination Setting UP the END FAX Tone Understanding the USB Screen Using USB memory deviceAbout USB Memory Plugging in a USB Memory Device Scanning to AN USB Memory Device Scan to USB Duplex Darkness Printing from a USB Memory Device To print a document from a USB memory device Admin Setting screen Machine status and advanced setupMachine Setup Machine Status screen Browsing the MACHINE’S Status General SettingsOption Description Contention AdjustmentWithin Job Offsetting to On, the output paper is Setting the Setup tab Optional Service Copy Setup FAX Setup Ring Volume Speaker VolumeJunk Fax Setup Dial Tone Volume Network Setup Authentication Optional Service Printing a Report Maintenance Cleaning Your Machine Checking Document BOX Maintaining the Toner Cartridge Expected cartridge life Maintaining the Imaging UnitReplace with new imaging unit appears on the display Replacing the imaging unit Maintenance Parts Items Yield Average Tips for Avoiding Paper Jams TroubleshootingClearing Document Jams Misfeed of exiting paper Roller misfeed Tray Clearing Paper JamsMessage Location of JAM GO to Optional tray Optional high capacity feeder Page Fuser area or around the toner cartridge Paper exit area Stacker finisher Duplex unit areaPaper jam in front of finisher Understanding Display Messages Message Meaning Suggested SolutionsPaper jam at exit of finisher Install it End of life, Replace Fuser error zzzInstalled correctly Installed. Install it Not installed. Install Switch is locked orAnother problem Admin Setting to Paper feeding problems Solving Other ProblemsTouch screen problem Condition Suggested Solutions Condition Possible Cause Suggested Solutions Printing problems101 Printing quality problems 102 103 Copying problems 104 Fax problems Scanning problems105 Problem Possible Solution Cause Common PostScript problemsCommon Windows problems 106 Common Linux problems 107 Scanners list 108Not appear on Not scan Common Macintosh problems 109 Supplies Ordering supplies and accessoriesAccessories 110 HOW to Purchase 111 Installing a Memory Dimm Installing accessoriesPrecautions to Take When Installing Accessories Installing a memory module Activating the added memory in the PS printer properties Select Device SettingsReplacing the Stapler 113 Enabling FAX Feature After Installing the FAX Option KIT 114 Printer Specifications SpecificationsGeneral Specifications 115 Facsimile Specifications Optional Copier SpecificationsScanner Specifications 116 Glossary ADF FDI LED TCP/IP Contact samsung worldwide COUNTRY/REG Customer Care WEB Site ION Center 122 Index 123 Jam 124 Problems 125Page REV Software section Contents Using Windows PostScript Driver Using Smart Panel For a USB-connected Printing Installing Software for Local Printing Installing Printer SoftwareSelect Typical installation for a local printer. Click Next Custom Installation Select Custom installation. Click Next Select the components to be installed and click Next Installing Software for Network Printing Custom Installation Click Next Reinstalling Printer Software Select the components you want to reinstall and click Next Removing Printer Software Printing a Document Select your printer driver from the Name drop-down list Printing to a file PRN Printer SettingsSelect Printers and Faxes Select your printer driver icon Layout Tab Paper Tab Graphics Tab First Extras Tab Advanced Options About Tab Using a Favorite SettingUsing Help Printer Tab Advanced Printing Printing Multiple Pages on One Sheet of Paper N-Up Printing Printing Posters Printing Booklets Fitting Your Document to a Selected Paper Size Printing on Both Sides of PaperPrinting a Reduced or Enlarged Document None Creating a Watermark Using WatermarksUsing an Existing Watermark Editing a Watermark Using a Page Overlay Using OverlaysWhat is an Overlay? Creating a New Page Overlay Using Windows PostScript Driver Advanced Printing Overview Direct Printing UtilityFrom the Direct Printing Utility window Check the Share this printer box Setting Up a Host ComputerSetting Up a Client Computer Double-clickPrinters and Faxes Scanning Using Samsung SmarThru Office Using Samsung SmarThru Office Uninstalling Samsung SmarThru Office Working area Using Onscreen Help File Scanning Process with TWAIN- enabled SoftwareScanning Using the WIA Driver Windows XP/Server Windows Using Smart Panel Understanding Smart Panel Opening the Troubleshooting Guide Changing the Smart Panel Program Settings Installing the SmartPanel Installing the Unified Linux DriverInstalling the Unified Linux Driver Getting Started Uninstalling the Unified Linux Driver Double click cdroot Linux smartpanel install.sh Printers Configuration Using the Unified Driver ConfiguratorOpening the Unified Driver Configurator Scanners Configuration Ports Configuration Configuring Printer Properties Printing from Applications Printing Files Scanning a DocumentClick Properties Using the Image Manager Adding Job Type Settings Tools Function Select Easy Install and click Install. Easy Install is Installing SoftwareUninstalling software Select Uninstall and click Uninstall For a USB-connected Setting Up the PrinterFor a Network-connected Click Add on the Printer List Changing Printer Settings Printing a Document Graphics Printing Multiple Pages on One Sheet of Paper Duplex Printing Offers Image Capture ScanningStart Applications and click Image Capture Index Windows 16 toner save 16 true-type option