Samsung SCX-6555NX manual Common PostScript problems, Common Windows problems, Software section

CONDITION	SUGGESTED SOLUTIONS
The incoming fax has	• The fax machine sending you the fax may
blank spaces or is of	be faulty.
poor-quality.	• A noisy phone line can cause line errors.
	• Check your machine by making a copy.
	• The toner cartridge may be empty. Replace
	the toner cartridge. (See "In the multi-
	purpose tray" on page96)
Some of the words	The fax machine sending the fax had a
on an incoming fax	temporary document jam.
are stretched.
There are lines on	Check your scan unit for marks and clean it.
the originals you	(See "In the multi-purpose tray" on page96)
sent.
The machine dials a	The other fax machine may be turned off, out
number, but the	of paper, or cannot answer incoming calls.
connection with the	Speak with the other machine operator and
other fax machine	ask her/him to solve out the problem.
fails.
Faxes do not store in	There may not be enough memory space to
memory.	store the fax. If the display shows the low Fax
	memory is full. Print or remove received fax
	Job message, delete any faxes you no longer
	need from the memory and then try to store the
	fax again. Please call for service.
Blank areas appear	You may have chosen the wrong paper
at the bottom of each	settings in the user option setting. For details
page or on other	about paper settings. (See "In the multi-
pages, with a small	purpose tray" on page96)
strip of text at the
top.

Common PostScript problems

The following situations are PS language specific and may occur when several printer languages are being used.

To receive a printed or screen-displayed message when PostScript errors occur, open the Print Options window and click the desired selection next to the PostScript errors section.

PROBLEM	POSSIBLE	SOLUTION
	CAUSE
PostScript file	The PostScript	• Install the PostScript
cannot be	driver may not be	driver, referring to
printed.	installed correctly.	Software section.
		• Print a configuration page
		and verify that the PS
		version is available for
		printing.
		• If the problem persists,
		contact a service
		representative.
“Limit Check	The print job was	You might need to reduce the
Error” message	too complex.	complexity of the page or
appears.		install more memory.

PROBLEM		POSSIBLE	SOLUTION
		CAUSE
A PostScript	The print job may		Make sure that the print job is
error page prints.	not be PostScript.		a PostScript job. Check to
			see whether the software
			application expected a setup
			or PostScript header file to be
			sent to the machine.
The optional tray	The printer driver		Open the PostScript driver
is not selected in	has not been		properties, select the Device
the driver.	configured to		Settings tab, and set the Tray
	recognize the		option of the Installable
	optional tray.		Options section to Installed.
The machine	It might take		Try to print with the latest
does not staple	longer to print		Adobe Reader program or
correctly when	when you print a		print with turning on "Print as
printing more	PDF file as an		Image" option from Acrobat
	image.		printing options. It might take
than one copy
			longer to print when you print
from Acrobat
			a PDF file as an image.
Reader with a
collate option.
(only in Window/
Macintosh)
The machine	Turning off		If you want to use the
does not staple	collation options		collation option, go to printer
correctly when	on applications		driver’s advanced option and
printing more	(including CUPS		turn the collation on.
	pstops collation
than one copy
	option) may solve
with a collate
	this problem.
option. (only in
Linux)
Common Windows problems
CONDITION		SUGGESTED SOLUTIONS
“File in Use”		Exit all software applications. Remove all
message appears		software from the StartUp Group, then restart
during installation.		Windows. Reinstall the printer driver.
“General Protection		Close all other applications, reboot Windows
Fault”, “Exception		and try printing again.
OE”, “Spool32”, or
“Illegal Operation”
messages appear.
“Fail To Print”, “A		These messages may appear during printing.
printer timeout error		Just keep waiting until the machine finishes
occurred.” messages		printing. If the message appears in standby
appear.		mode or after printing has been completed,
		check the connection and/or whether an error
		has occurred.

Refer to Microsoft Windows User’s Guide that came with your computer for further information on Windows error messages.

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