General Guidelines
The table below provides basic solutions for problems you may encounter with the printer. We suggest you consult this table to troubleshoot the problems before calling for service repairs.
Symptom | Check Items | Corrective Actions |
|
|
|
The printer will not print | Check the Ready indicator. | Using the information on page |
from the computer. |
| has occurred and clear the error. |
| Check if a status page can be printed. | If the status page was printed successfully, there |
|
| may be a problem with the connection to the |
|
| computer. Refer to the Installation Guide and check |
|
| the connection. |
| Check that the indicators display in a | Turn the power switch Off (O) and then On ( ) |
| recognized combination. Refer to | again. Print the job again. |
| Indicators on page |
|
| information. |
|
Print quality is poor. |
| Refer to Print Quality Problems on page |
Paper is jammed. |
| Refer to Cleaning Paper Jams on page |
The indicators are off and | Check the power cord. | Connect both ends of the power cord securely. Try |
the fan is not working. |
| replacing the power cord. Refer to Installation Guide |
|
| for information. |
| Check the power switch is in the | Refer to the Installation Guide for more information. |
| On ( ) position. |
|
The printer prints a status | Check program files and application | Try printing another file or using another print |
page but data from the | software. | command. If the problem occurs with a specific file or |
computer is not being |
| application, check the printer settings for that |
printed. |
| application. |
| Check the interface cable. | Connect both ends of the interface cable securely. |
|
| Try replacing the printer cable. Refer to the |
|
| Installation Guide for more information. |
Tips
Printer problems may be solved easily by following the tips below. When you have encountered a problem that cannot be solved following the guidelines above, try the following:
•Restart the computer you are using to send print jobs to the printer.
•Obtain and use the latest version of the printer driver. The latest versions of printer drivers and utilities are available at: http://www.kyoceramita.com/download/.
•Make sure that the procedures for printing are correctly followed in the application software. Consult the documentation supplied with the application software.
Troubleshooting |
