Scanning problems, Fax problems, 105 | Samsung SCX-6555NX manual

CONDITION	SUGGESTED SOLUTIONS

Toner cartridge	• Your originals may contain pictures, solids,
produces fewer	or heavy lines. For example, your originals
copies than expected	may be forms, newsletters, books, or other
before running out of	documents that use more toner.
toner.	• The machine may be turned on and off
	frequently.
	• The scanner lid may be left open while
	copies are being made.

Scanning problems

CONDITION	SUGGESTED SOLUTIONS

The scanner does	• Make sure that you place the original to be
not work.	scanned face down on the scanner glass, or
	face up in the DADF.
	• There may not be enough available memory
	to hold the document you want to scan. Try
	the Prescan function to see if that works. Try
	lowering the scan resolution rate.
	• Check that the printer cable is connected
	properly.
	• Make sure that the printer cable is not
	defective. Switch the cable with a known
	good cable. If necessary, replace the cable.
	• Check that the scanner is configured
	correctly. Check scan setting in the
	SmarThru Configuration or the application
	you want to use to make certain that the
	scanner job is being sent to the correct port.
The unit scans very	• Check if the machine is printing received
slowly.	data. If so, scan the document after the
	received data has been printed.
	• Graphics are scanned more slowly than text.
	• Communication speed slows in scan mode
	because of the large amount of memory
	required to analyze and reproduce the
	scanned image. Set your computer to the
	ECP printer mode through BIOS setting. It
	will help to increase the speed. For details
	about how to set BIOS, refer to your
	computer user’s guide.

CONDITION	SUGGESTED SOLUTIONS

Message appears on	• There may be a copying or printing job in
your computer	progress. Try your job again when that job is
screen:	finished, try your job again.
• “Device can't be	• The selected port is currently being used.
set to the H/W	Restart your computer and try again.
mode you want.”	• The printer cable may be improperly
• “Port is being used	connected or the power may be off.
by another	• The scanner driver is not installed or the
program.”	operating environment is not set up properly.

•“Port is Disabled.” • Ensure that the machine is properly

•	“Scanner is busy	connected and the power is on, then restart
	receiving or	your computer.
	printing data.	• The USB cable may be improperly
	When the current	connected or the power may be off.
	job is completed,
	try again.”
•	“Invalid handle.”
•	“Scanning has
	failed.”

Fax problems

	CONDITION	SUGGESTED SOLUTIONS

The machine is not		• Unplug the power cord and plug it in again.
working, there is no		• Ensure that there is power being supplied to
display and the		the electrical outlet.
buttons are not
working.
No dial tone sounds.		• Check that the phone line is properly
		connected.
		• Check that the phone socket on the wall is
		working by plugging in another phone.

The numbers stored		Make sure that the numbers are stored in
in memory do not		memory correctly. Print a Fax Phone Book
dial correctly.		list. (See "In the multi-purpose tray" on
		page96)
The original does not		• Make sure that the paper is not wrinkled and
feed into the		you are inserting it in correctly. Check that
machine.		the original is the right size, not too thick or
		thin.
		• Make sure that the DADF is firmly closed.
		• The DADF rubber pad may need to be
		replaced. Contact a service representative.

Faxes are not		• The receiving mode should be set to Fax.
received		• Make sure that there is paper in the tray.
automatically.		• Check to see if the display shows any error
		message. If it does, clear the problem.
The machine does		• Make sure that the original is loaded in the
not send.		DADF or on the scanner glass.
		• Check the fax machine you are sending to,
		to see if it can receive your fax.

105

Image 105

Samsung SCX-6555NX manual Scanning problems, Fax problems, 105

Contents

Multi Functional Printer Special Features Features of your new laser MFPZoran IPS Emulation compatible with PostScript 136PS3 fonts Features Features by ModelsAbout this USER’S Guide Convention Description Example Finding More Information Quick Install GuideOnline User’s Guide Printer Driver Help Important Safety Symbols and Precautions Safety information Laser Safety Statement Mercury Safety Ozone SafetyPower Saver Perchlorate Warning FAX Branding Radio Frequency EmissionsRinger Equivalence Number FCC Information to the User Replacing the Fitted Plug for UK only You should also know thatYou must earth this machine Openssl License Declaration of Conformity European CountriesApprovals and Certifications EC Certification Original Ssleay License Contents Using special copy features Copying originals Changing the settings for each copyUsing Scan and Fax Manager Set Scan Button tab Changing the scan feature settings Setting up a fax phonebook Adjusting the document settingsUsing the polling option Using Mailbox Setting up the end Fax tone Adding documents to a reserved delay fax jobMachine Setup Admin Setting screen Understanding display messages Solving other problems Cleaning your machine110 Accessories 111 How to purchase 112 Precautions to take when installing accessories 115 115 General specifications Printer Overview IntroductionFront view Rear view Control Panel Overview Introducing the Touch Screen and Useful Buttons Machine Setup buttonTouch screen Job Status button To access SyncThru Web Service Power Saver ButtonManaging Your Machine from the Website XOA button Off Understanding the Status LEDGreen Blinking Red Blinking Menu Overview Main screenMachine Status Usage Page Report Admin SettingUsage Counters Detail Delete Delete All Contents Printer Driver FeaturesFeature PCL Postscript Supplied Software Setting UP the Network Setting UP the HardwareGetting started Supported operating systems System Requirements Configuring network protocol via the machineWindows Requirement Recommended Installing the Software MacintoshLinux Altitude adjustment Machines Basic SettingsClick Machine Settings Click Altitude Adj Normal High Setting the date and time Setting the authentication passwordSetting job timeout Using energy saving feature Using the SetIP program Changing the default settingsInstalling the program Setting network values Understanding the Keyboard Loading Originals Loading originals and print mediaOn the scanner glass Dadf Selecting Print Media Type Size Dimensions Weighta Capacityb Specification on print media Mode Size Source Media sizes supported in each modeGuidelines for special print media Media Type Guidelines Changing the Size of the Paper in the Paper Tray Full Empty Loading Paper Multi-purpose tray Tips on using the multi-purpose tray Setting the Paper Size and Type Understanding the Copy Screen CopyingBasic tab Advanced tab Copying Originals Changing the Settings for Each CopyImage tab Changing the size of originals Copying on both sides of originals Duplex Reducing or enlarging copies Deciding the form of copy output Collated / Staple Using Special Copy FeaturesSelecting the type of originals Changing the darkness Copying ID with the manual ID copy option Up or 4-up copying N-upPoster copying Clone copying Book copyingBooklet copying Transparency copying Cover copyingErasing edges Erasing background images Overlay copying Watermark copyingAuto crop copying Multi-Bin Scanning Basics ScanningUnderstanding the Scan Screen Press Scan to Email, Scan to PC or Scan to Server Scan to Email Scan to PCScan to Server Output tab Scanning Originals and Sending Through Email Scan to EmailStoring email addresses Individual Entering email addresses by the keyboard Entering email addresses by the address bookGroup Global Set Scan Button tab Using Scan and FAX ManagerScan Assistant Scan Destination Setting up an e-mail account User authentication for network scanningScanning by a Network Connection Preparing for network scanning Setting up an SMB server Setting up an FTP serverClick Machine Settings and FTP Setup Click Server List Click Machine Settings and SMB Setup Click Server List Scanning Originals and Sending VIA SMB/ FTP Scan to Server Changing the Scan Feature Settings Original Size Color ModeOriginal Type Darkness Scan to Edge Scan PresetQuality File Format Canceling a Print JOB Basic printingPrinting a Document Preparing to FAX Faxing optionalUnderstanding the FAX Screen Line port Micro filter DSL modem/Telephone line Press the Setup tab Fax Setup Machine ID & Fax No Setting the fax headerSending a FAX Sending a fax Sending a fax manually On Hook Dial Delaying a fax transmissionAutomatic resending Redialing the last number Receiving a FAX Adjusting the Document Settings Setting UP a FAX PhonebookReceiving faxes in memory Setting up a fax phonebook using SyncThru Web Service Using the Polling OptionPress Machine Settings Fax Setup Fax Phone Book Storing individual fax numbers Speed Dial No Using Mailbox Faxing to a remote Mailbox Storing originals in Mailbox Printing a Report After Sending a FAX Adding Documents to a Reserved Delay FAX JOBSending a FAX in Toll Save Time Forwarding a Received FAX to Other Destination Setting UP the END FAX Tone About USB Memory Using USB memory deviceUnderstanding the USB Screen Plugging in a USB Memory Device Scan to USB Scanning to AN USB Memory Device Duplex Darkness To print a document from a USB memory device Printing from a USB Memory Device Machine Setup Machine status and advanced setupAdmin Setting screen Machine Status screen General Settings Browsing the MACHINE’S StatusOption Description Within Job Offsetting to On, the output paper is AdjustmentContention Setting the Setup tab Optional Service FAX Setup Copy Setup Junk Fax Setup Speaker VolumeRing Volume Dial Tone Volume Authentication Network Setup Optional Service Printing a Report Maintenance Checking Document BOX Cleaning Your Machine Maintaining the Toner Cartridge Maintaining the Imaging Unit Expected cartridge lifeReplace with new imaging unit appears on the display Replacing the imaging unit Items Yield Average Maintenance Parts Troubleshooting Tips for Avoiding Paper JamsClearing Document Jams Roller misfeed Misfeed of exiting paper Clearing Paper Jams TrayMessage Location of JAM GO to Optional tray Optional high capacity feeder Page Paper exit area Fuser area or around the toner cartridge Duplex unit area Stacker finisherPaper jam in front of finisher Message Meaning Suggested Solutions Understanding Display MessagesPaper jam at exit of finisher Installed correctly Fuser error zzzInstall it End of life, Replace Installed. Install it Another problem Switch is locked orNot installed. Install Admin Setting to Touch screen problem Solving Other ProblemsPaper feeding problems Condition Suggested Solutions Printing problems Condition Possible Cause Suggested Solutions101 102 Printing quality problems 103 104 Copying problems Scanning problems Fax problems105 Common Windows problems Common PostScript problemsProblem Possible Solution Cause 106 107 Common Linux problems Not appear on 108Scanners list Not scan 109 Common Macintosh problems Accessories Ordering supplies and accessoriesSupplies 110 111 HOW to Purchase Precautions to Take When Installing Accessories Installing accessoriesInstalling a Memory Dimm Installing a memory module Replacing the Stapler Select Device SettingsActivating the added memory in the PS printer properties 113 114 Enabling FAX Feature After Installing the FAX Option KIT General Specifications SpecificationsPrinter Specifications 115 Scanner Specifications Copier SpecificationsFacsimile Specifications Optional 116 ADF Glossary FDI LED TCP/IP COUNTRY/REG Customer Care WEB Site ION Center Contact samsung worldwide 122 123 Index 124 Jam 125 ProblemsPage REV Software section Contents Using Windows PostScript Driver Using Smart Panel For a USB-connected Printing Installing Printer Software Installing Software for Local PrintingSelect Typical installation for a local printer. Click Next Custom Installation Select the components to be installed and click Next Select Custom installation. Click Next Installing Software for Network Printing Custom Installation Click Next Reinstalling Printer Software Removing Printer Software Select the components you want to reinstall and click Next Select your printer driver from the Name drop-down list Printing a Document Printer Settings Printing to a file PRNSelect Printers and Faxes Select your printer driver icon Paper Tab Layout Tab First Graphics Tab Advanced Options Extras Tab Using Help Using a Favorite SettingAbout Tab Printer Tab Printing Multiple Pages on One Sheet of Paper N-Up Printing Advanced Printing Printing Booklets Printing Posters Printing a Reduced or Enlarged Document Printing on Both Sides of PaperFitting Your Document to a Selected Paper Size None Using an Existing Watermark Using WatermarksCreating a Watermark Editing a Watermark What is an Overlay? Using OverlaysUsing a Page Overlay Creating a New Page Overlay Advanced Using Windows PostScript Driver Overview Direct Printing Utility PrintingFrom the Direct Printing Utility window Setting Up a Client Computer Setting Up a Host ComputerCheck the Share this printer box Double-clickPrinters and Faxes Using Samsung SmarThru Office Scanning Using Samsung SmarThru Office Working area Uninstalling Samsung SmarThru Office Scanning Using the WIA Driver Scanning Process with TWAIN- enabled SoftwareUsing Onscreen Help File Windows XP/Server Windows Understanding Smart Panel Using Smart Panel Changing the Smart Panel Program Settings Opening the Troubleshooting Guide Installing the Unified Linux Driver Installing the Unified Linux DriverInstalling the SmartPanel Getting Started Double click cdroot Linux smartpanel install.sh Uninstalling the Unified Linux Driver Using the Unified Driver Configurator Printers ConfigurationOpening the Unified Driver Configurator Ports Configuration Scanners Configuration Printing from Applications Configuring Printer Properties Scanning a Document Printing FilesClick Properties Adding Job Type Settings Using the Image Manager Tools Function Uninstalling software Installing SoftwareSelect Easy Install and click Install. Easy Install is Select Uninstall and click Uninstall For a Network-connected Setting Up the PrinterFor a USB-connected Click Add on the Printer List Printing a Document Changing Printer Settings Graphics Duplex Printing Printing Multiple Pages on One Sheet of Paper Scanning Offers Image CaptureStart Applications and click Image Capture Index Windows 16 toner save 16 true-type option