
CONDITION | SUGGESTED SOLUTIONS |
|
|
Back of printouts | Check for leaking toner. Clean the inside of the |
are dirty | machine. Contact a service representative. |
Solid Color or | • The imaging unit may not be installed |
Black pages | properly. Remove the cartridge and reinsert |
A | it. |
• The imaging unit may be defective and need | |
replacing. Remove the imaging unit and | |
install a new one. (See "In the | |
tray" on page96) | |
• The machine may require repair. Contact a | |
service representative. | |
Loose toner | • Clean the inside of the machine. Contact a |
| service representative. |
| • Check the paper type and quality. (See "In |
| the |
| • Remove the imaging unit and then, install a |
| new one. (See "In the |
| page96) |
| • If the problem persists, the machine may |
| require repair. Contact a service |
| representative. |
Character Voids | Character voids are white areas within parts of | ||
|
|
| characters that should be solid black: |
|
| A | • If you are using transparencies, try another |
|
| type of transparency. Because of the | |
|
| composition of transparencies, some | |
|
| character voids are normal. | |
|
| • You may be printing on the wrong surface | |
|
| of the paper. Remove the paper and turn it | |
|
| around. | |
|
|
| • The paper may not meet paper |
|
|
| specifications. (See "In the |
|
|
| |
|
|
| tray" on page96) |
|
|
|
|
Horizontal stripes | If horizontally aligned black streaks or smears | ||
|
|
| appear: |
•The imaging unit may be installed improperly. Remove the cartridge and
reinsert it.
•The imaging unit may be defective. Remove the toner cartridge and install a
new one. (See "In the
• If the problem persists, the machine may require repair. Contact a service representative.
CONDITION | SUGGESTED SOLUTIONS |
|
|
Curl | If the printed paper is curled or paper does not |
| feed into the machine: |
| • Turn the stack of paper over in the tray. |
| Also try rotating the paper 180° in the tray. |
| • Change the printer option and try again. Go | ||
| to printer properties, click Paper tab, and | ||
| set type to Thin Paper. Refer to the | ||
| Software section for details. | ||
|
|
| |
An unknown | Your printer is probably being used at an | ||
image repetitively | altitude of 1,000 m (3,281 ft) or above. | ||
appears on a next | The high altitude may affect the print quality | ||
few sheets or | such as loose toner or light imaging. You can | ||
loose toner, light | set this option through Paper or Printer tab in | ||
print, or | printer driver’s properties. (See "In the multi- | ||
purpose tray" on page96) | |||
contamination | |||
|
| ||
occurs. |
|
| |
|
| ||
Copying problems | |||
|
|
| |
CONDITION | SUGGESTED SOLUTIONS | ||
|
|
| |
Copies are too light | Use Light and Dark arrows to darken or | ||
or too dark. | lighten the backgrounds of copies. | ||
|
| ||
Smears, lines, | • If the defects are on the original, press | ||
marks, or spots | Light and Dark arrows to lighten the | ||
appears on copies. | background of your copies. |
•If there are no defects on the original, clean the scan unit. (See "In the
Copy image is | • Ensure that the original is face down on the |
skewed. | scanner glass or face up in the DADF. |
| • Check that the copy paper is loaded |
| correctly. |
|
|
Blank copies print | Ensure that the original is face down on the |
out. | scanner glass or face up in the DADF. |
|
|
Image rubs off the | • Replace the paper in the tray with paper |
copy easily. | from a new package. |
| • In high humidity areas, do not leave paper |
| in the machine for extended periods of |
| time. |
|
|
Frequent copy paper | • Fan the stack of paper, then turn it over in |
jams occur. | the tray. Replace the paper in the tray with |
| a fresh supply. Check/adjust the paper |
| guides, if necessary. |
| • Ensure that the paper is the proper paper |
| weight. 75 g/m2 bond paper is |
| recommended. |
| • Check for copy paper or pieces of copy |
| paper remaining in the machine after a |
| paper jam has been cleared. |