Samsung SCX-6555NX manual Copying problems, Software section for details

CONDITION	SUGGESTED SOLUTIONS
Back of printouts	Check for leaking toner. Clean the inside of the
are dirty	machine. Contact a service representative.

Solid Color or	• The imaging unit may not be installed
Black pages	properly. Remove the cartridge and reinsert
A	it.
	• The imaging unit may be defective and need
	replacing. Remove the imaging unit and
	install a new one. (See "In the multi-purpose
	tray" on page96)
	• The machine may require repair. Contact a
	service representative.
Loose toner	• Clean the inside of the machine. Contact a
	service representative.
	• Check the paper type and quality. (See "In
	the multi-purpose tray" on page96)
	• Remove the imaging unit and then, install a
	new one. (See "In the multi-purpose tray" on
	page96)
	• If the problem persists, the machine may
	require repair. Contact a service
	representative.

Character Voids		Character voids are white areas within parts of
		characters that should be solid black:
	A	• If you are using transparencies, try another
		type of transparency. Because of the
		composition of transparencies, some
		character voids are normal.
		• You may be printing on the wrong surface
		of the paper. Remove the paper and turn it
		around.
		• The paper may not meet paper
		specifications. (See "In the multi-purpose
		tray" on page96)
Horizontal stripes		If horizontally aligned black streaks or smears
		appear:

•The imaging unit may be installed improperly. Remove the cartridge and

reinsert it.

•The imaging unit may be defective. Remove the toner cartridge and install a

new one. (See "In the multi-purpose tray" on page96)

• If the problem persists, the machine may require repair. Contact a service representative.

CONDITION	SUGGESTED SOLUTIONS
Curl	If the printed paper is curled or paper does not
	feed into the machine:
	• Turn the stack of paper over in the tray.
	Also try rotating the paper 180° in the tray.

	• Change the printer option and try again. Go
	to printer properties, click Paper tab, and
	set type to Thin Paper. Refer to the
	Software section for details.
An unknown	Your printer is probably being used at an
image repetitively	altitude of 1,000 m (3,281 ft) or above.
appears on a next	The high altitude may affect the print quality
few sheets or	such as loose toner or light imaging. You can
loose toner, light	set this option through Paper or Printer tab in
print, or	printer driver’s properties. (See "In the multi-
	purpose tray" on page96)
contamination
occurs.
Copying problems
CONDITION	SUGGESTED SOLUTIONS
Copies are too light	Use Light and Dark arrows to darken or
or too dark.	lighten the backgrounds of copies.
Smears, lines,	• If the defects are on the original, press
marks, or spots	Light and Dark arrows to lighten the
appears on copies.	background of your copies.

•If there are no defects on the original, clean the scan unit. (See "In the multi-purpose tray" on page96)

Copy image is	• Ensure that the original is face down on the
skewed.	scanner glass or face up in the DADF.
	• Check that the copy paper is loaded
	correctly.
Blank copies print	Ensure that the original is face down on the
out.	scanner glass or face up in the DADF.
Image rubs off the	• Replace the paper in the tray with paper
copy easily.	from a new package.
	• In high humidity areas, do not leave paper
	in the machine for extended periods of
	time.
Frequent copy paper	• Fan the stack of paper, then turn it over in
jams occur.	the tray. Replace the paper in the tray with
	a fresh supply. Check/adjust the paper
	guides, if necessary.
	• Ensure that the paper is the proper paper
	weight. 75 g/m2 bond paper is
	recommended.
	• Check for copy paper or pieces of copy
	paper remaining in the machine after a
	paper jam has been cleared.

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