Troubleshooting

If you think the P-touch is not printing correctly, but you cannot determine the problem with the lighting condition of the power button, refer to the following list of possible problems and perform the necessary operations.

Problem

Cause

Solution

 

 

 

The P-touch does not

• The interface cable is loose.

Check that the interface cable is correctly connected, the tape

print.

 

• The tape cassette is not in-

cassette is correctly installed, and that the tape compartment

A printing error is

serted correctly.

cover is closed.

indicated.

 

• The tape compartment cover

 

 

 

is open.

 

 

 

 

While printing, striped

There is no tape in the tape cas-

Insert a new tape cassette, and then either press the feed/cut

tape appears.

sette.

button or turn the P-touch off, then on again.

 

 

 

The power button does

The power supply cable is loose.

Check that the power supply cable is correctly connected. If the

not light up or flash.

 

power button still does not light up or flash, contact your serv-

 

 

 

ice representative.

 

 

 

A blank horizontal line

The print head and roller are

Clean the print head and roller according to the procedure in

appears

through the

dirty.

Cleaning the Print Head and Roller on page 27.

printed label.

 

 

 

 

 

A data transmission error

The wrong port is selected.

Windows®

appears on the computer.

 

Under “Print to the following port” in the printer Properties dialog

 

 

 

box, select “PTUSB:” for a USB connection or select “PTCOMn:”

 

 

 

(where “n” is 1 if the P-touch is connected to the computer’s

 

 

 

COM1 port or 2 if the P-touch is connected to the computer’s

 

 

 

COM2 port) for a serial connection.*

 

 

 

Mac

 

 

 

For a serial connection, select in the Chooser the port where the

 

 

 

P-touch is connected.

 

 

 

 

 

 

The baud rates of the computer

Windows®

 

 

and the P-touch are not the

Start up the Change Baud Rate Wizard, and then select the same

 

 

same. (Only for a serial connec-

baud rate as the P-touch.

 

 

tion)

Mac

 

 

 

The Macintosh may not support the P-touch’s default baud rate of

 

 

 

115,200 bps. After changing the baud rate of the P-touch accord-

 

 

 

ing to Changing the P-touch’s Baud Rate on page 31, select a

 

 

 

baud rate of 57,600 bps in the Print dialog box.

 

 

 

(Windows® only)

The computer does not support

The P-touch’s default baud rate of 115,200 bps is not supported

The baud rate cannot be

the P-touch’s default baud rate

by some computers.

set using

the Change

of 115,200 bps.

After changing the baud rate of the P-touch according to Chang-

Baud Rate Wizard.

 

ing the P-touch’s Baud Rate on page 31, start up the Change

 

 

 

Baud Rate Wizard, and select a baud rate of 57,600 or 9,600

 

 

 

bps.

 

 

 

 

 

 

Error 99

Check the following:

 

 

The computer cannot detect the

• Is the P-touch turned on?

 

 

P-touch.

• Is the interface cable correctly connected?

 

 

 

• Has the COM port where the P-touch is connected been se-

 

 

 

lected with the Change Baud Rate Wizard? (Many PCs have

 

 

 

more than one COM port.)

 

 

 

 

 

 

Error 1,5

The COM ports on some PCs are turned off as a default. Check

 

 

The computer’s serial port can-

the computer’s manual or ask the computer manufacturer, and

 

 

not be used.

then turn on the COM port.

 

 

 

<Checking the COM port (Windows® 95/98)>

 

 

 

Double-click “System” in the Control Panel window. Click the

 

 

 

Device Manager tab, and then click the plus sign next to “Ports

 

 

 

(COM & LPT)”. Check that COM1 and COM2 are listed and

 

 

 

that there is no error symbol displayed.

 

 

 

 

*If two or more of the same P-touch models are connected through their USB ports, select “PTUSB (PT-9200DX- XXXXXXXXX):” (where XXXXXXXXX is the serial number) instead of “PTUSB:”.

*The serial number is written above the barcode on the silver label attached to the bottom of the P-touch.

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