Troubleshooting

 

 

 

 

Problem

Solution

 

Media is not fed correctly.

Is the print head or platen roller dirty?

 

 

Although the print head generally remains clean under

 

 

normal use, dust or dirt from the platen roller may become

 

 

stuck to the print head.

 

 

If this occurs, clean the print head or platen roller.

 

 

For details, see Print Head Maintenance or Platen Roller

 

 

Maintenance on page 51.

 

 

Are the sensors in the correct position?

 

 

Check that the sensors are correctly positioned. For details,

 

 

see Checking the Sensor Position on page 17.

 

 

Has the paper size information been registered with the

 

 

printer?

 

 

If the paper size information has not been registered with

 

 

the printer, the media will not be fed correctly.

 

 

For details, see Registering Paper Size Information With

 

 

the Printer on page 9.

7

 

 

A data transmission error appears on

Is the correct port selected?

 

your computer.

Check that the correct port is selected.

 

 

 

 

Is the printer in cooling mode (the POWER indicator is

 

 

blinking in orange)?

 

 

Wait until the indicator stops blinking, and then try printing

 

 

again.

 

 

Is someone printing via the network?

 

 

If you try to print while other users are printing large

 

 

amounts of data, the printer will be unable to accept your

 

 

print job until ongoing printing is finished. In such a

 

 

situation, execute the print job again after the other jobs are

 

 

completed.

 

 

 

 

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