APPENDIX
TROUBLESHOOTING
If the machine stops operating correctly, check the following possible problems before requesting service. You can solve most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at [http://solutions.brother.com].
If the problem persists, contact your dealer or the nearest authorized service center.
Symptom | Possible cause | How to put it right | Reference | ||
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| The machine is not plugged in. | Plug the machine in. | page 8 | |
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The sewing |
| The main power switch is turned off. | Turn on the main power switch. | page 8 | |
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| The bobbin winder shaft is pushed to | Move the bobbin winder shaft to the |
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machine does | page 11 | ||||
not work. | the right. | left. | |||
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| You have not used the foot control- | Use the foot controller properly. | page 9 | |
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| You have not inserted the needle | Insert the needle properly. | page 16 | |
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| The needle clamp screw is loose. | Use the oval screwdriver to firmly | page 17 | |
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| tighten the screw. | |||
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| The needle is bent or blunt. | Replace the needle. | page 16 | |
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| You have not used the right combi- | Choose a thread and needle that are | page 15 | |
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| nation of fabric, thread and needle. | appropriate for the type of fabric. | ||
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| The presser foot you are using is not | Attach the presser foot that is correct | page 30, 31, | |
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| appropriate for the type of stitch that | for the type of stitch that you want to | ||
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| 33, 34, 35 | |||
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| you want to sew. | sew. | ||
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The needle |
| The upper thread tension is too tight. | Loosen the upper thread tension. | page 24 | |
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| You are pulling the fabric too much. | Lightly guide the fabric. | – | ||
breaks. | |||||
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| The area around the hole in the nee- | Replace the needle plate. |
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| Contact your retailer or the nearest | – | ||
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| dle plate is scratched. | authorized service center. |
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| The area around the hole in the | Replace the presser foot. |
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| Contact your retailer or the nearest | – | ||
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| presser foot is scratched. | |||
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| authorized service center. |
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| Replace the bobbin case. |
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| The bobbin case is scratched. | Contact your retailer or the nearest | – | |
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| authorized service center. |
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| You have not used a bobbin that has | Incorrect bobbins will not work |
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| properly. Only use a bobbin that has | page 10 | ||
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| been designed for this machine. | |||
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| been designed for this machine. |
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| You have not threaded the upper |
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| thread properly. (for example, you |
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| have not fitted the spool properly, or | Correct the upper threading. | page 13 | |
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| the thread has come out of the guide |
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| above the needle.) |
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| There are knots or tangles in the | Remove any knots or tangles. | – | |
The upper | thread. | ||||
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thread breaks. |
| The needle is not appropriate for the | Choose a needle that is appropriate | page 15 | |
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| thread you are using. | for the type of stitch. | ||
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| The upper thread tension is too tight. | Loosen the upper thread tension. | page 24 | |
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| The thread is tangled, for example, | Remove the tangle thread. If the |
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| thread is tangled in the shuttle race, | page 40 | ||
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| in the shuttle race. | |||
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| clean the shuttle race. |
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