BT 1025 manual Telephone problems Possible cause Solution

Telephone problems	Possible cause	Solution
• Handset does not ring, but IN USE	The handset ringer may be set to its	Increase the handset ringer volume.
light show on handset.	minimum setting.

•Base unit does not ring but lights show on base unit.

Telephone is not connected to the telephone line.

The base ringer is set to off.

Line fault or faulty socket.

Plug the telephone into the telephone socket.

Set the base ringer settings to a higher volume.

Try the telephone on another socket or another line. If the telephone works, contact BT or your telephone network operator for repairs to the line or socket.

• Base unit rings too loudly / softly. Base unit setting is too High or Low. Set the ringer setting accordingly.

•Neither base or handset ring, but lights show on base and handset.

The ringer volumes on both the handset and base unit could be set to minimum.

Check the REN (see page 34). If you connect too many telephones or devices to your line, they may not all operate correctly.

Increase the ringer volume on the base unit and handset.

If the REN exceeds 4, disconnect one or more telephones or devices.

HELP

If your telephone is connected to an	Check with your telephone engineer
extension socket, it may have been	that the extension socket has been
connected incorrectly.	installed correctly.

•Callers are faint.

•Interference.

•Buzzing.

•Whooshing.

The base unit telescopic aerial is not extended as high as possible.

You are moving out of range.

Radio channel interference.

Extend the base unit telescopic aerial as far as possible.

Move closer to the base unit.

Press the CHANNEL button on the handset, to select a clearer channel.

•Echoing.

•Tinniness.

Radio channel interference.

The base unit or the handset are too close to electrical equipment or metal obstructions.

Press the CHANNEL button on the handset, to select a clearer channel.

Relocate the base unit or move around with the handset until reception improves.

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