Buffalo Tools Smoke Alarm manual Customer Service, Equipment Return, Step, Ordering Information

Customer Service

Section 4.0

4.1 Equipment Return

For the quickest response to your service needs, please follow these procedures:

Step 1:

Step 2:

Write down model and the serial number of the Dell PlumeSafe Smoke Evacuation System.

Call Customer Service at the toll free or local number listed and describe the problem.

Step 3: If the problem cannot be resolved over the phone and the equipment must be returned for repair, you must obtain a “Return Goods Authorization” (R.G.A.) number from Customer Service before returning the system.

Step 4: If you have the original packing for your Dell PlumeSafe Smoke Evacuation System, use it to properly return your unit. If you do not have the original packing material, ask Customer Service for advice on how to pack the unit for return shipment.

Step 5: Freight for all returned goods should be prepaid by the shipper.

Return to:

BUFFALO FILTER

595 Commerce Drive

Buffalo, New York 14228

Attn: Technical Services

R.G.A. Number ____________________

4.2 Ordering Information

To reorder filters and tubing, obtain replacement parts or to return a unit for service, call Customer Service at:

800-343-2324 OR

(716) 835-7000

or contact your authorized BUFFALO FILTER Distributor/Representative.

BUFFALO FILTER Dell PlumeSafe Smoke Evacuation System versions available:

•100-120 VAC 50/60 Hz

Available accessories:

•ViroSafe Dell Filters

•Footswitch

•Asico Fixation Handpiece

•3/8” x 10’ Tubing

•BTD600 Isolation Transformer for 220/240V 50/60Hz Operation and specific connector cord

4.1

BUFFALO FILTER® Dell PlumeSafe® Smoke Evacuation System