10
Getting HelpIf you experience a problem with your computer, you can complete
the following steps to diagnose and troubleshoot the problem:
NOTE: Call Dell Support from a telephone near or at the
computer so that the support staff can assist you with any
necessary procedures.
NOTE: Dell’s Express Service Code system may not be
available in all countries.
When prompted by Dell’s automated telephone system, enter your
Express Service Code to route the call directly to the proper support
personnel. If you do not have an Express Service Code, open the Dell
Accessories folder, double-click the Express Service Code icon, and
follow the directions.
NOTE: Some of the services mentioned below are not
always available in all locations outside the continental U.S.
Call your local Dell representative for information on
availability.
Technical Support and Customer Service
Dell’s support service is available to answer your questions about
Dell hardware. Our support staff use computer-based diagnostics to
provide fast, accurate answers.
Online Services
You can learn about Dell products and services on the following
websites:
• www.dell.com
•www.dell.com/ap (Asian/Pacific countries only)