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How to Return a Product: Before returning a product, you must first
contact Dell customer service and obtain a Credit Return
Authorization (CRA) number before the end of the applicable return
period. Dell will not accept returns without a CRA number. To find the
appropriate phone number or to send an e-mail to customer service
to request a CRA number, go to www.dell.com/contact, or see
"Contacting Dell" or "Getting Help" in your customer documentation.
You must ship the product to Dell within 5 days of the date that Dell
issues the Credit Return Authorization number, as follows:
• Ship back all products you are seeking to return to Dell and
for which you received a CRA number. For partial returns,
your credit may be less than the invoice or individual
component price due to bundled or promotional pricing or
any unadvertised discounts or concessions.
• Return the products in their original packaging, in as-new
condition, along with any media, documentation, and any
other items that were included in your original shipment.
• Ship the product at your expense, and insure the shipment
or accept the risk of loss or damage during shipment.
Upon receipt of your return, Dell will issue a credit or a refund of the
purchase price paid, less shipping and handling and any applicable
restocking fees.
NOTE: Before you return the product to Dell, make sure to
back up any data on the hard drive(s) and on any other
storage device in the product. Remove any and all
confidential, proprietary and personal information, as well
as removable media, such as floppy disks, CDs, and PC
Cards. Dell is not responsible for any of your confidential,
proprietary or personal information; lost or corrupted data;
or damaged or lost removable media that may be included
with your return.