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• Are you connected to a network? Yes /No
• Network, version, and network adapter:
• Programs and versions:
See your operating system documentation to determine the contents
of the computer’s start-up files. If the computer is connected to a
printer, print each file. Otherwise, record the contents of each file
before calling Dell.
• Error message, beep code, or diagnostic code:
• Description of problem and troubleshooting procedures you
performed:
Contacting Dell
NOTE: If you do not have an active Internet connection, you
can find contact information on your purchase invoice,
packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and
service options. Availability varies by country and product, and some
services may not be available in your area.
To contact Dell for sales, technical support, or customer service
issues:
1Visit support.dell.com.
2Verify your country or region in the Choose A Country/
Region drop-down menu at the bottom of the page.
3Click Contact Us on the left side of the page.
4Select the appropriate service or support link based on your
need.
5Choose the method of contacting Dell that is convenient for
you.