•Are you connected to a network? Yes /No
•Network, version, and network adapter:
•Programs and versions:
See your operating system documentation to determine the contents of the computer’s
•Error message, beep code, or diagnostic code:
•Description of problem and troubleshooting procedures you performed:
Contacting Dell
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and
To contact Dell for sales, technical support, or customer service issues:
1Visit support.dell.com.
2Verify your country or region in the Choose A Country/ Region
3Click Contact Us on the left side of the page.
4Select the appropriate service or support link based on your need.
5Choose the method of contacting Dell that is convenient for you.
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