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When you contact us via phone or web, we will issue a Return
Material Authorization Number for you to include with your return.
You must return the products to us in their original or equivalent
packaging, prepay shipping charges, and insure the shipment or
accept the risk if the product is lost or damaged in shipment. We will
return the repaired or replacement products to you. We will pay to
ship the repaired or replaced products to you if you use an address
in the United States (excluding Puerto Rico and U.S. possessions and
territories). Otherwise, we will ship the product to you freight collect.
If you purchased through Best Buy, you must have all original sales
receipts from your purchase to receive any warranty service at a
Best Buy store.
If we determine that the issue is not covered under this warranty, we
will notify you and inform you of service alternatives that are
available to you on a fee basis.
NOTE: Before you ship the product(s) to us, make sure to
back up the data on the hard drive(s) and any other storage
device(s) in the product(s). Remove any confidential,
proprietary, or personal information and removable media
such as floppy disks, CDs, or PC Cards. We are not
responsible for any of your confidential, proprietary, or
personal information; lost or corrupted data; or damaged or
lost removable media.
During the remaining years: For any remaining period of the limited
warranty, we will replace any defective part with new or refurbished
parts, if we agree that it needs to be replaced. When you contact us,
we will require a valid credit card number at the time you request a
replacement part, but we will not charge you for the replacement
part as long as you return the original part to us within 30 days after
we ship the replacement part to you. If we do not receive the original
part within 30 days, we will charge to your credit card the then-
current standard price for that part.
U721K_A00_bk0.book Page 27 Thursday, March 26, 2009 12:39 PM