36
to be defective in materials or workmanship. If we are not able to
repair the product, we will replace it with a comparable product that
is new or refurbished.
When you contact us, we will issue a Return Material Authorization
Number for you to include with your return. You must return the
products to us in their original or equivalent packaging, prepay
shipping charges, and insure the shipment or accept the risk if the
product is lost or damaged in shipment. We will return the repaired
or replacement products to you. We will pay to ship the repaired or
replaced products to you if you use an address in Canada. Please
note that we are unable to ship repaired or replaced products to you
to an address outside of Canada.
If we determine that the issue is not covered under this warranty, we
will notify you and may inform you of service alternatives that are
available to you on a fee basis.
NOTE: Before you ship the product(s) to us, make sure to
back up the data on the hard drive(s) and any other storage
device(s) in the product(s). Remove any confidential,
proprietary, or personal information and removable media
such as floppy disks, CDs, or PC Cards. We are not
responsible for any of your confidential, proprietary, or
personal information; lost or corrupted data; or damaged or
lost removable media.
During the remaining years following the first year of all limited
warranties: We will replace any defective part with new or
refurbished parts, if we agree that it needs to be replaced. When you
contact us, we will require a valid credit card number at the time you
request a replacement part, but we will not charge you for the
replacement part as long as you return the original part to us within
30 days after we ship the replacement part to you. If we do not
receive the original part within 30 days, we will either invoice you or
charge to your credit card the then-current Dell standard price for
that part.
U721K_A00_bk0.book Page 36 Thursday, March 26, 2009 12:39 PM