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4Return Policies; Exchanges. For direct Dell sales, Dell's
return policy can be found at http://www.dell.com/policy/
legal/warranty.htm and you agree to those terms. You must
contact us directly before you attempt to return Product to
obtain a Return Material Authorization Number for you to
include with your return. You must return Product to us in
their original or equivalent packaging. You are responsible
for risk of loss, shipping and handling fees for returning or
exchanging Product. Additional fees may apply. If you fail to
follow the return or exchange instructions and policies
provided by Dell, Dell is not responsible for Product that is
lost, damaged, modified or otherwise processed for
disposal or resale. At Dell's discretion, credit for partial
returns may be less than invoice or individual component
prices due to bundled or promotional pricing. For retail
sales, returns and exchanges are governed by the policies
of the retailer where you purchased the Product.
5Service and Support. Service offerings may vary from
Product to Product. In addition to this Agreement's terms
and conditions, Dell and/or your third-party service provider
may provide such service and support to you in the United
States in accordance with the term and conditions located
at http://www.dell.com/service_contracts or as otherwise
delivered to you. Dell and/or your third-party service
provider may in their discretion revise their general and
optional service and support programs and the terms and
conditions that govern them without prior notice to you. Dell
has no obligation to provide service or support until Dell has
received full payment for the Product or service/support
contract you purchased. Dell is not obligated to provide
third-party branded service or support, or service or
support for any products or services that you purchased
through a third-party and not Dell. It is your responsibility to
backup all existing data, software, and programs before
receiving services or support (including telephone support).
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