Problem | Cause | Solution |
|
|
|
Printout is wrong | There is a communications | - Make sure that your cable connections |
| problem between the printer | are secure. |
| and your computer. | - Make sure that your parallel interface |
|
| cable is less than 9.9 feet (3.0 m) or |
|
| USB interface cable is less than 16.5 |
|
| feet (5.0 m) long. |
|
| - Make sure that you are not using a |
|
| switch box. |
|
| - Check that you have selected the correct |
|
| printer driver in Windows. |
|
|
|
| The wrong printer is selected | Make sure that the Canon |
| in the Printers folder. | selected in the Printers (in Windows XP/ |
|
| Server 2003, Printers and Faxes) folder. |
|
|
|
| You might need to modify | See your computer’s documentation for |
| your BIOS setup. | details. Try changing the parallel port |
|
| mode or the parallel port address to see if |
|
| this solves the problem. |
|
|
|
Printer locks up | Your system setup has a | - Verify that you have a |
system | problem. | shielded interface cable. |
|
| - The problem might be your BIOS. |
|
| Verify that your BIOS setup is correct. |
|
| (See your computer’s documentation |
|
| for details.) |
|
| - Verify that your physical memory is |
|
| working correctly. |
|
| - If you have a Toshiba laptop, change |
|
| this line in your CONFIG.SYS file: |
|
| c:\winutils\mxtime.exe |
|
| to: |
|
| REM c:\winutils\mxtime.exe |
|
|
|
Computer | Your computer is sending | - Make sure that the printer is not paused. |
indicates a device | data to the printer but the | - Check that the printer’s interface cable |
printer is not responding. | is securely connected to both the printer | |
| The printer might be off, | and the computer. |
| offline, or not connected to | - Make sure that paper is properly loaded |
| the computer. | in the paper source. |
|
| - Reset the printer and computer. |
|
| - Try the print operation again. |
|
| - Try a different cable. |
|
|
|
5
Troubleshooting