Problem | Cause | Solution |
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“File not found on CD- | The program is | Delete the CDMENU.EXE file from your |
ROM” error when | loaded from the hard | hard disk drive and restart the |
starting the | disk drive. | Menu program from the compact disc |
Menu. |
| labeled “User Software.” |
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Cannot install CAPT | USB class driver is | Perform the following steps. |
using a USB port. | not properly installed. | 1) Make sure the printer is connected to your |
(Windows 98/Me/2000/ |
| computer using a USB cable and the printer is |
XP/Server 2003) |
| turned on. |
|
| 2) For Windows 98/Me/2000, open the |
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| System dialog box from the Control Panel. |
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| For Windows XP*/Server 2003, click |
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| Performance and Maintenance in the |
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| Control Panel click See basic |
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| information about your computer in the |
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| Performance and Maintenance folder. The |
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| System Properties dialog box appears. |
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| 3) For Windows 98/Me, select the Device |
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| Manager tab |
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| Serial Bus controllers. |
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| For Windows 2000/XP/Server 2003, select |
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| the Hardware tab click Device Manager |
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| |
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| controllers. |
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| 4) Locate the USB class driver under |
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| Universal Serial Bus controllers. Delete |
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| ONLY the USB class driver specified for your |
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| operating system. (If the USB class driver is |
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| displayed under Other devices, delete ONLY |
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| one of the following, depending on your |
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| operating system: Canon |
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| Canon CAPT USB Printer, or Unknown.) |
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| For Windows 98, select Canon |
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| click Delete. For Windows Me, select |
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| Canon CAPT USB Printer click |
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| Delete. For Windows 2000/XP/Server 2003, |
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| select USB Printing Support or Canon |
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| CAPT USB Printer uninstall from the |
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| Action menu. |
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| 5) Close the Control Panel and unplug the |
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| USB cable. |
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| 6) Restart Windows. |
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* The procedure for Windows XP is given for Category View Mode.
.
Never delete other devices or device drivers. Windows may not operate properly.
IMPORTANT
5
Troubleshooting