Troubleshooting
If you have a problem with your camcorder, refer to this checklist. Consult your dealer
or a Canon Service Center if the problem persists.
Power SourceProblem | Cause | Solution |
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Camcorder will not turn | Battery pack is exhausted. | Replace or charge the | 13 | |
on. |
| battery pack. |
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| Battery pack is not correctly | Attach the battery pack | 13 | |
| attached. | correctly. |
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The camcorder switches | Battery pack is exhausted. | Replace or charge the | 13 | |
off by itself. |
| battery pack. |
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| Power save function has | Turn on the camcorder. | 25 | |
| been activated. |
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Cassette compartment | Battery pack is exhausted. | Replace or charge the | 13 | |
will not open. |
| battery pack. |
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| Cassette compartment cover | Open the cassette | 16 | |
| is not fully open. | compartment cover fully. |
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Cassette compartment | Battery pack is exhausted. | Replace or charge the | 13 | |
stopped during loading/ |
| battery pack. |
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unloading. | The camcorder | Consult a Canon Service | – | |
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| malfunctions. | Center. |
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LCD/viewfinder switches | Battery pack is exhausted. | Replace or charge the | 13 | |
on and off. |
| battery pack. |
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Battery pack will not | Battery packs will not | Charge the battery pack in | – | |
charge. | charge outside the | temperatures between 32 ºF |
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| temperature range of 32 ˚F | and 104 ºF (0 ºC and 40 ºC). |
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| and 104 ˚F (0 ˚C and 40˚C). |
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| Battery packs become hot | Wait until the battery pack | – | |
| with use and may not | temperature is below 104 ˚F |
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| charge. | (40 ˚C) and retry charging. |
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| The battery pack is | Use a different battery pack. | – | |
| damaged. |
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