Problem 6 Pages are missing.

Solutions

When the scanner driver’s [Scanning Side] setting is

 

[Skip Blank Page], documents with very little black may

 

be unintentionally skipped. Click the [Setting] button

 

and decrease the [Set the likelihood of skipping blank

 

page] value, or select another scan mode setting such

 

as [Simplex] or [Duplex]. If pages are skipped due to

 

the document double feeding, see “Problem 7

 

Documents jam (or double-feed)”.

Problem 7 Documents jam (or double-feed).

Solutions

(1) If the roller has been installed correctly, clean it if

 

necessary.

 

(2) Proper scanning may not be possible when

 

document pages stick together due to static

 

electricity. Fan the documents before you load

 

them.

 

(3) Set the scanner to Bypass mode, and manually

 

feed the scanner one page at a time.

Problem 8 Scanned images are saved in TIFF instead of JPEG

 

format.

Solutions

When documents are scanned with CapturePerfect

 

while [Color Mode] is set to [Detect automatically] in the

 

scanner driver, documents detected as black and white

 

are automatically saved in TIFF format, even if the file

 

type is specified as JPEG format. This occurs because

 

JPEG format does not support black and white binary

 

format images. If you want to save all images in JPEG

 

format, change the scanning [Color Mode] to either [24-

 

bit Color] or [256-level Gray].

Problem 9 Each scanned image of a multi-page document is

 

saved as a separate document.

Solutions

• With CaptureOnTouch, you can scan multiple pages

 

into one image file when TIFF or PDF file format is

 

selected. To do this, select [File type], click the

 

button, and select [Save all pages as one file] in the

 

displayed dialog box.

 

• When you select [Scan Batch to File] from the [Scan]

 

menu in CapturePerfect, a dialog box appears with a

 

pull-down menu at the bottom that allows you to

 

select [Single Page], [Multi Page (All Pages)], or [Multi

 

Page (Specified Pages)]. If you select [Single Page],

 

each page of a multi-page document is saved as a

 

separate image file. To save multiple pages to a

 

single image file, select [Multi Page (All Pages)] or

 

[Multi Page (Specified Pages)].

Problem 10 All of the placed documents have been scanned, but the scanned image does not appear on the application.

Solutions

When [Panel-Feeding] or [Automatic Feeding] is

 

selected as the feeding method on the scanner driver's

 

setting screen, a scanning operation will not continue

 

after all of the documents are fed, as the scanner

 

awaits additional documents to be fed. You can finish

 

the operation and send the scanned images to the

 

application by pressing the Stop button on the

 

operating panel.

Problem 11 Scanned images of multiple pages cannot be saved in a single JPEG or BMP (PICT) file.

Solutions

Multiple scanned images cannot be saved in a single

 

JPEG or BMP (PICT) file. Save the images in either

 

multi-page TIFF or PDF format.

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