Chapter 4 Troubleshooting
56
When the Scanned Image is Not Normal
If there is a problem with the scanned image (the image is not clear or there are smudges or
stripes in the image), the problem is probably caused by one of the following. Check the
circumstances and apply the appropriate solution.
●The scanner’s scanning plate or lense are soiled.
If the carrier’s glass plate or the lens is soiled, the soiling also appears on the scanned
image.
➝Clean the carrier’s glass plate and the lens. Refer to “Maintenance and Troubleshoot-
ing” in the Microfilm Scanner 800II Instructions for information on how to clean the lens.
For information on cleaning the carrier glass plate, refer to the instructions provided
with the carrier.
●The scanner settings are incorrect.
When the scanner settings are not correct, the scanned image is unclear or dull and dark.
➝Check the Brightness settings.
●Scanning Utility 800 does not run correctly.
If documents are not scanned correctly even when the scanner settings are adjusted,
Scanning Utility 800 may not be running correctly.
➝Re-install Scanning Utility 800. (See “Installing Scanning Utility 800” on P.6.)
●Other causes
If the solutions given above to not solve the problem, contact an authorized Canon ser-
vice center.