Troubleshooting

 

 

 

 

 

Problem

Possible Cause

 

 

Try This

 

 

 

 

 

Cannot install the

CD-ROM drive not

 

 

Windows

printer driver

working properly

 

 

Use Windows Explorer to confirm that the CD-ROM is

(continued)

 

 

 

operating normally:

 

 

 

 

 

 

 

 

1. From the Desktop, double-click My Computer,

 

 

 

 

then CD-ROM.

 

 

 

 

2. If the files do not appear, refer to your Windows

 

 

 

 

documentation for more information.

 

 

 

 

Macintosh

 

 

 

 

 

 

 

 

Open the Apple System Profiler, click Devices and

 

 

 

 

Volumes, then open the CD-ROM.

 

 

 

 

 

 

 

 

 

 

Computer cannot

Verify that the correct cable (USB or parallel) is connected to

 

detect a printer port

both your printer and your computer, and that the

 

 

connection is secure.

 

 

Verify that the computer is turned on and the POWER light is

 

 

a steady (non-blinking) green.

 

 

If this does not handle the problem, exit the installation

 

 

procedure and reinstall the software again.

 

 

Also see the S800 Reference Guide on the Setup Software &

 

 

Reference Guide CD-ROM for more information.

 

 

 

 

 

Troubleshooting Printer Hardware

Problem

Possible Cause

Try This

 

 

 

Paper jams in the

Media jammed during

1. Gently pull the jammed paper out of the sheet feeder slot

printer

automatic or manual

or the paper output slot, whichever is easier.

 

feed

If the paper tears and some of it is left in the printer, turn

 

 

 

 

the printer off, open the front cover, and remove the

 

 

pieces of paper.

 

 

If the paper will not pull out of the printer easily, do not

 

 

force it.

 

 

2. Reload paper into either the manual or automatic sheet

 

 

feeder, then press RESUME on the printer.

 

 

If you turn the printer off, your print job data will be lost.

 

 

Print the job again.

 

 

Use a standard paper size whenever possible to prevent

 

 

jams.

 

 

 

37

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Image 41
Canon 800 manual Troubleshooting Printer Hardware

800 specifications

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