Troubleshooting

If you think there is a problem with the camera, first check the following. If the items below do not solve your problem, contact a Canon Customer Support Help Desk.

Power

Nothing happens when the power button is pressed.

•Confirm that the battery pack is charged (=12).

•Confirm that the battery pack is inserted facing the correct way (=13).

•Confirm that the memory card/battery cover is fully closed (=13).

•Dirty battery terminals reduce battery performance. Try cleaning the terminals with a cotton swab and reinserting the battery pack a few times.

The battery pack runs out of power quickly.

•Battery performance decreases at low temperatures. Try warming the battery pack a little by putting it in your pocket, for example, ensuring that the terminals do not touch any metal objects.

•If these measures do not help and the battery pack still runs out of power soon after charging, it has reached the end of its life. Purchase a new battery pack.

The lens is not retracted.

•Do not open the memory card/battery cover while the camera is on. Close the cover, turn the camera on, and then turn it off again (=13).

The battery pack is swollen.

•Battery swelling is normal and does not pose any safety concerns. However, if battery swelling prevents the battery pack from fitting in the camera, contact a Canon

Customer Support Help Desk.

Display on a TV

Camera images look distorted or not displayed on a TV (=98).

Shooting

Cannot shoot.

•In Playback mode (=69), press the shutter button halfway (=22).

Strange display on the screen under low light (=23).

Strange display on the screen when shooting.

Note that the following display problems are not recorded in still images but are recorded in movies.

•The screen may darken under bright light.

•The screen may flicker under fluorescent or LED lighting.

•Purplish banding may appear on the screen if you compose a shot that includes a bright light source.

No date stamp is added to images.

•Configure the [Date Stamp ] setting (=14). Note that date stamps are not added to images automatically, merely because you have configured the [Date/Time] setting (=35).

•Date stamps are not added in shooting modes (=126) in which this setting cannot be configured (=35).

[h] flashes on the screen when the shutter button is pressed, and shooting is not possible (=30).

[] is displayed when the shutter button is pressed halfway (=30).

•Set [IS Mode] to [Continuous] (=64).

•Raise the flash and set the flash mode to [h] (=62).

•Increase the ISO speed (=53).

•Mount the camera on a tripod or take other measures to keep it still. In this case, you should set [IS Mode] to [Off] (=64).

Shots are out of focus.

•Press the shutter button halfway to focus on subjects before pressing it all the way down to shoot (=22).

•Make sure subjects are within focusing range (=130).

•Set [AF-assist Beam] to [On] (=40).

•Confirm that unneeded functions such as macro are deactivated.

•Try shooting with focus lock or AF lock (=59, 62).

Cover

Before Use

Common Camera Operations

Basic Guide

Advanced Guide

1

Camera Basics

2

Auto Mode

3

Other Shooting

Modes

4

P Mode

5 ModeTv, Av, and M

6

Playback Mode

7

Setting Menu

8

Accessories

9

Appendix

Index

114