If you think there is a problem with the camera, first check the following. If the items below do not solve your problem, contact a Canon Customer Support Help Desk as listed on the included customer support list.
Power
You pressed the power button, but nothing happened.
•Confirm that the batteries are properly inserted (p. 14).
•Confirm that the memory card slot/battery cover is securely closed (p. 15).
•Confirm that the batteries are charged (p. 16).
•Clean the terminals with a cotton swab and
Batteries are consumed quickly.
•Confirm that you are using the correct battery type (p. 16).
•In low temperatures, battery performance may be weak. Warm the batteries, such as by placing them in your pocket.
•If the battery terminals have become dirty, battery performance may be weak. Clean the terminals with a cotton swab and
Lens will not retract.
•Do not open the memory card slot/battery cover while the power is on. After closing the cover, turn the power on then back off (p. 14).
Image is distortedNTSCor not showing on TV.
• Set the video setting, or PAL, for your TV (p. 100).
Shooting
Screen does not display.
•Press the ⁄button to turn on the screen (p. 45).
Screen does not display properly while shooting.
•The display automatically brightens when shooting in dark conditions. Noise may appear and the movement of the subject on the screen may appear somewhat jagged. This has no effect on the recorded image (p. 45).
The following situations will not record on still images but will record on movies.
•When the camera is subjected to powerful light sources, the display may darken.
•Under fluorescent lighting, the screen may flicker.
•When shooting bright light sources, a bar of light (purplish red) may appear on the screen.
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