Troubleshooting
If you have a problem with your camcorder, refer to this checklist. Consult your dealer or a Canon Service Center if the problem persists.
Power Source| Problem | Solution |
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• Camcorder will not turn on. | Battery pack is exhausted. Replace or charge the battery | 21 |
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• The camcorder switches off | pack. |
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by itself. | Attach the battery pack correctly. |
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•The disc compartment cover will not open.
•LCD/viewfinder switches on and off.
Battery pack will not charge. | Charge the battery pack in temperatures between 0 °C and | – |
| 40 °C (32 °F and 104 °F). |
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| Battery packs become hot with use and may not charge. The | – |
| charging will restart once the battery pack temperature is |
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| below 40 °C (104 °F). |
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| The battery pack is damaged. Use a different battery pack. | – |
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Buttons will not work. | Turn on the camcorder. |
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| Load a disc. | 31 |
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Abnormal characters appear | Disconnect the power source and reconnect it after a short |
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on the screen. The camcorder | time. If the problem still persists, disconnect the power source |
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does not operate properly. | and press the RESET button with a pointed item. Pressing the |
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| RESET button resets all settings. |
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| ” flashes on the screen. | Load a disc. | 31 |
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“ ” flashes on the screen. | Battery pack is exhausted. Replace or charge the battery | 21 |
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| pack. |
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The wireless controller will not | Set [WL.REMOTE] to [ON]. | 83 |
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work. | The battery of the wireless controller is exhausted. Replace | 25 |
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| the battery. |
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Video noise appears on | When using the camcorder in a room where a plasma TV is |
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screen. | located, keep a distance between the camcorder and the |
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| plasma TV. |
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Video noise appears on the | When using the camcorder in a room where a TV is located, |
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TV screen. | keep a distance between the compact power adapter and the |
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| power or antenna cables of the TV. |
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Even without a disc loaded, | The camcorder is checking if a disc is loaded or not. This is not |
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when closing the disc | a malfunction. |
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compartment cover a motor |
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sound can be heard. |
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The disc cannot be ejected. | Turn off the camcorder, disconnect the compact power |
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| adapter and remove the battery pack. Restore the power |
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| supply and try again. |
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| The camcorder has exceeded its operational temperature. |
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| Disconnect the compact power adapter and remove the |
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| battery pack and let the camcorder cool down before resuming |
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| use. |
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