Troubleshooting Guide

Movie Playback Problems

The movie cannot be played back.

Movies edited with a personal computer cannot be played back with the camera.

Movies shot with Canon Log gamma or shot in H, A:8/7cannot be played back by another EOS DIGITAL camera.

When the movie is played back, camera operation noise can be heard.

If you operate the camera’s dials or lens during movie shooting, the operation noise will also be recorded. Using an external microphone (commercially available) is recommended (p.40).

The movie has still moments.

During autoexposure movie shooting, if there is a drastic change in the exposure level, the recording will stop momentarily until the brightness stabilizes. If this happens, shoot in the <a> mode (p.23).

No image appears on the TV screen.

Use the stereo AV cable that came with the camera (zp.276). Make sure the stereo AV cable or HDMI cable’s plug is inserted all the way in (zp.273, 276).

Set the video OUT system (NTSC/PAL) to the same video system as the TV set (zp.276).

Even if you playback an image when [z5: HDMI output + LCD] is set to [Mirroring], the image will not appear on the TV specified as HDMI output.

There are multiple movie files for a single movie shoot.

If the movie file size reaches 4 GB for a single movie shoot (single clip), another movie file will be created automatically (p.37).

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