Troubleshooting

If you have a problem with your camcorder, refer to this section. Sometimes what you think is a malfunction of the camcorder may have the simplest of solutions - please read the “CHECK THIS FIRST” box before going on to the more detailed problems and solutions. Consult your dealer or a Canon Service Center if the problem persists.

CHECK THIS FIRSTPower supply

• Is the battery charged? Is the compact power adapter correctly connected to the camcorder? ( 15)

Recording

•Did you turn the camcorder on and correctly set it to recording

mode? ( 21) If you are recording on a memory card, is one cor- rectly inserted into the camcoder? ( 30)

Playback

•Did you turn the camcorder on and correctly set it to playback

mode? ( 39, 70) If you are playing back recordings from a memory card, is one correctly inserted into the camcorder? ( 30) Does it contain any recordings?

Power source

The camcorder will not turn on or it turns off by itself.

-The battery pack is exhausted. Replace or charge the battery pack.

-Remove the battery pack and reattach it correctly.

Cannot charge the battery pack.

-Make sure the camcorder is off so charging can start.

-The temperature of the battery pack is outside the charging range. If the battery pack’s tem- perature is below 0 °C, warm it before charging it; if it is above 40 °C, let the battery pack cool down before charging it.

-Charge the battery pack in temperatures between 0 °C and 40 °C.

-The battery pack is faulty. Replace the battery pack.

-The camcorder cannot communicate with the battery pack attached. Such battery packs cannot be charged using this camcorder.

A noise can be heard from the compact power adapter.

-A faint sound can be heard while the compact power adapter is connected to a power outlet. This is not a malfunction.

98 Š Additional Information