Troubleshooting

Clearing Paper Jams

Troubleshooting

When a jam occurs inside the machine, the paper jam message appears on the LCD display. When <PAPER JAM> appears on the LCD display, remove jammed paper from inside the machine first, then from the paper cassette if necessary. Check the following if you experience repeated paper jams:

–Even the edge of the paper stack by a flat surface before loading it in the machine.

–Check that the paper you are using meets the requirements for use. (See “Print Media,” on p. 3-1.)

–Make sure you have removed any scraps of paper from inside the machine.

NOTE

Do not force jammed paper out of the machine. Contact Canon Customer Care Center for assistance if needed.

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Open the front cover.

Remove the toner cartridge.

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