Troubleshooting

9

CHECK PRINTER

Cause

A problem has occurred in the machine.

 

 

Remedy

Reset the machine by opening the front cover and then closing it. If the

 

message persists, unplug the machine from the power supply and contact

 

Canon Authorized Service Facilities or the Canon Customer Care Center.

 

CHECK PRINTER COVER

 

 

 

 

Cause

The front cover is not closed completely.

 

 

Remedy

Check the front cover, and make sure that it is completely closed.

 

DOCUMENT TOO LONG

 

 

 

 

Cause

The document is longer than 1 m, or is not feeding correctly.

 

 

Remedy

Reduce the length of the document to within 1 m, and then copy it.

 

INSTALL CARTRIDGE

 

 

 

 

Cause

A cartridge is not installed or not installed correctly.

 

 

Remedy

Install the cartridge correctly. (See “Replacing the Cartridge,” on p. 8-14.)

MEMORY FULL

Cause 1 The machine's memory is full because the collate copy or 2 on 1 function was set when a large document is loaded.

Remedy Divide the document and copy each part separately.

If <MEMORY FULL> appears while scanning documents using the ADF, the document being scanned stops in the ADF. Press [Set] to make the document come out automatically. If the document does not come out, it may be jammed in the ADF. Follow the procedure in “Removing Jammed Paper from the ADF,” on p. 9-7to clear the paper jam in the ADF.

Cause 2 You tried to reserve more than 10 copy jobs.

Remedy The machine can store up to 10 copy jobs in memory. Wait until the current copy job completes, or use [Status Monitor] to delete the reserved copy jobs in memory.

9-10LCD Messages