Canon MF5700 General Problems

Troubleshooting

9

General Problems

The machine has no power.

Q Is the power cord plugged in securely?

ACheck that the power cord is plugged securely into the machine and into the wall outlet. Insert the power cord straight into the power socket on the back of the machine. Do not insert it at an angle. Otherwise, the machine may not be properly connected to the power source and may not turn on. If this happens, disconnect the power cord, and reconnect it correctly after a minute or more. (See the Set-Up Instructions (for MF5730/MF5750 users) or Set-Up Instructions for the Machine (for MF5770 users).)

Nothing appears in the LCD.

Q Is the power cord plugged in securely?

ACheck that the power cord is plugged securely into the machine and into the wall outlet. Insert the power cord straight into the power socket on the back of the machine. Do not insert it at an angle. Otherwise, the machine may not be properly connected to the power source and may not turn on. If this happens, disconnect the power cord, and reconnect it correctly after a minute or more. (See the Set-Up Instructions (for MF5730/MF5750 users) or Set-Up Instructions for the Machine (for MF5770 users).) If the LCD remains blank, unplug the machine and wait approximately 3 minutes to 5 minutes until the temperature inside the machine lowers, then plug it in again. If the LCD remains blank, unplug the machine, and contact Canon Authorized Service Facilities or the Canon Customer Care Center.

Q Does the Energy Saver key go off?

AWhen the Energy Saver key lights up, the energy saver mode activates. To restore the machine from the energy saver mode, press [Energy Saver].

9-20General Problems

Contents

Page Page Manuals for the Machine Set-UpInstructions for the Machine for Networking and Printing Basic Guide How This Manual Is Organized Chapter Introduction Paper Handling Document Handling Contents Chapter 1 Introduction Chapter 2 Paper Handling Chapter 3 Document Handling Chapter 4 Printing from Your Computer Chapter 5 Copying Chapter 6 Scanning Chapter 7 Status Monitor Chapter 8 Maintenance Chapter 9 Troubleshooting Chapter 10 Machine Settings Chapter 11 Appendix Symbols Used in This Manual Keys Used in This Manual Messages Displayed in the LCD Illustrations Used in This Manual FCC (Federal Communications Commission) Laser Safety CDRH Regulations Trademarks Copyright Disclaimers Legal Limitations on the Usage of Your Product and the Use of Images About the Part Containing Mercury (Applicable Only to the USA) Installation Power Supply Handling Maintenance and Inspections Page Consumables Other Warnings Page Introduction1 For Canadian Users Main Components of the Machine Page Page Operation Panel ■MF5770 a b c fgh k l m ■MF5750 k l p q r ■MF5730 a b Standby Display ■Copy Mode ■Scan Mode Setting the Energy Saver Mode Manually Restoring from the Energy Saver Mode Manually Paper Handling Printing Areas Loading Paper in the Cassette ●When Loading Legal Size Paper: 4 Load the paper stack in the cassette with the print side down Loading Paper in the Multi-PurposeFeeder 1 Slide the paper guides to the mark of the desired paper size 2 Insert the paper square into the multi-purposefeeder with the print side up Loading an Envelope in the Multi-PurposeFeeder Page Specifying the Paper Size Specifying the Paper Type Orientation of the Document and the Paper Loading Paper Type and Paper Output Area Face Down Paper Output Area Face Up Paper Output Area Page Document Handling Scanned Area of a Document Placing a Document on the Platen Glass Loading Documents in the ADF Adjust the document guides to the width of the document Load the documents face up in the ADF The Paper Path of the ADF Printing from Your Computer Page Printing Documents 1 Load paper in the cassette or the multi-purposefeeder 2 Open the document in an application 3 Select the command to print 5 Click [Preference] or [Properties] Canceling Printing Page Page Copying Adjust any necessary settings for your document Press [COPY] Use the numeric keys to enter the number of copies Place the document on the platen glass or load it in the ADF Making Copies 5 Press [Start] Enlarging/Reducing Using Preset Copy Ratios Enlarging/Reducing Using Custom Copy Ratios Adjusting the Image Quality (Resolution) Adjusting the Exposure (Density) Adjusting Manually Press [Exposure] to select the manual mode Press [((-)]or [)(+)] to adjust the copy exposure ➞ press [Set] Collate Copy 3 Use the numeric keys to enter the number of copies you want 4 Press [Start] When Placing a Document on the Platen Glass 1 Place the first page of a document on the platen glass 5 Place the next page of the document on the platen glass 2 on 1 Copy Page Reserve Copy 4 Adjust any necessary settings for your document Page Scanning6 Scanning Methods 1 Place the document on the platen glass or load it in the ADF 2 Press [SCAN] ➞ [Start] on the machine Page Page Status Monitor Confirming and Deleting a Fax Job Confirming Transmission Results Confirming and Deleting a Print Job Confirming and Deleting a Report Job Page Maintenance8 Cleaning the Exterior Cleaning the Scanning Area Cleaning the ADF Area Page When to Replace the Cartridge 1 Remove the cartridge from the machine 2 Rock the cartridge 5 or 6 times to distribute the toner evenly Print Yield Handling and Storing the Cartridge Storing Partially Used Cartridges Recycling Used Cartridges The Clean Earth Campaign U.S.A. PROGRAM ■Option A-1:Single Box Return ■Option B: Volume Box Return ■Option A-2:Multiple Box Return ■Option A: UPS Pick-up ■Option B: MBE Drop off CANADA PROGRAM-CANADAPROGRAMME ■Option A: Single Box Return ■Option B: Volume Box Return (eight or more cartridges) Page Replacing the Cartridge 1 Open the front cover 2 Remove the cartridge from the machine 3 Remove the new cartridge from its protective bag 4 Rock the cartridge 5 or 6 times to distribute the toner evenly 7 Close the front cover Close the front cover Open the front cover Unplug the power cord Repacking and Transporting Your Machine 7 Detach the cassette extension from the cassette 8 Insert the cassette in the machine 9 Push in the output tray, and close the document feeder tray Carrying the Machine by the Sides Transporting the Machine by Car Troubleshooting9 Removing Jammed Paper from Inside the Machine 2 Remove the cartridge Page Page 8 Carefully pull the jammed paper straight out through the rollers Close the front cover Pull out the cassette completely ●When Feeding Paper from the Cassette: ●When Feeding Paper from the Multi-PurposeFeeder: 13 Insert the cartridge back into the machine, then close the front cover Removing Jammed Paper from the ADF Page LCD Messages Page Page Paper Feeding Problems Page Page Copying Problems Print Quality Problems Page Printing Problems Scanning Problems General Problems If You Cannot Solve the Problem •Product name MF5730/MF5750/MF5770 •Serial number •CARPS software version number •Place of purchase Page Machine Settings PAPER SETTINGS COMMON SETTINGS Page COPY SETTINGS PRINTER SETTINGS TIMER SETTINGS Page Appendix11 Page Page Symbols