Troubleshooting

9

Paper Feeding Problems

Paper does not feed correctly.

QDoes the cassette or multi-purpose feeder contain an appropriate quantity of sheets?

AMake sure the paper stack in the cassette or multi-purpose feeder does not exceed the capacity of the cassette or multi-purpose feeder. (See “Loading Paper,” on p. 2-3.)

Q Is paper loaded correctly?

AMake sure the paper stack in the cassette or multi-purpose feeder is loaded properly, and that the paper guides are adjusted correctly. (See “Loading Paper,” on p. 2-3.)

Q Is the cassette inserted into the machine correctly?

APush the cassette into the machine as far as it will go, and make sure the cassette is not tilted or inserted at an angle.

Paper feeds skewed. (Printing is skewed.)

Q Is paper loaded correctly?

AMake sure the paper stack in the cassette or multi-purpose feeder is loaded properly, and that the paper guides are adjusted correctly. (See “Loading Paper,” on p. 2-3.)

A Make sure the paper exit path is clear.

Multiple sheets feed into the machine at the same time.

Q Is paper loaded correctly?

AMake sure the paper stack in the cassette or multi-purpose feeder is loaded properly, and that the paper guides are adjusted correctly. (See “Loading Paper,” on p. 2-3.)

Q Have you fanned the paper stack before loading it in the cassette?

ABe sure to fan the paper stack before loading it in the cassette. This keeps the sheets of paper from sticking together.

9-12Paper Feeding Problems