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Canon MP360, MP370 No Power, Cannot Copy Or Print, XCannot Print At All, Cannot Print Correctly, XNothing Displays On The LCD (There Is No Power)

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No Power

XNothing Displays On The LCD (There Is No Power)

When you connect the power cord to the machine and wall outlet, and press [ON/OFF], the machine powers ON and a message is displayed on the LCD.

While the [Alarm] lamp flashes, the machine is initializing and you will not be able to use it. Wait until the [Alarm] lamp stops flashing.

If nothing is displayed on the LCD, check the cause of the following.

Cause	Action
The power cord is not correctly	Securely connect the power cord to the machine and wall outlet.
connected.

You have not pressed [ON/OFF]. The machine will power ON and the LCD will display a message

	when you connect the power cord and press [ON/OFF].

The wall outlet is not working	Connect an electrical appliance to the wall outlet and check whether
normally.	the wall outlet is working properly.

The power cord is connected to a If the table tap or extension cord has a power switch, check that it is

table tap or extension cord.	turned ON. If the machine does not power ON, disconnect it from the
	table tap or extension cord and connect the machine directly to the
	wall outlet.

The power cord is defective.

Either replace the power cord with another, suitably fused, or using a tester, check whether the cord is defective.

Cannot Copy Or Print

XCannot Print At All, Cannot Print Correctly

When Copying Or Printing From A Computer

Cause

Action

Ink has run low or out.

Check whether the ink tanks are empty. Replace the ink tanks if necessary.

The print head is dirty.	Clean the print head. (See page 85)

The [Alarm] lamp is flashing.	If it is flashing, see “When The [Alarm] Lamp Flashes,” on page
	106.

The ink tanks are not installed correctly.

Lift the scan unit until it locks into place, and open the inner cover, then check that the ink tanks are securely inserted. Also, check that the ink tanks are inserted in the correct slots. (See page 78)

The ink is not ejecting correctly, or	Print the nozzle check pattern (see page 83), or try a print head
the print head is misaligned.	cleaning (see page 85).

The paper is too thick.	Use 17 lb.–28 lb. (64 g/m2–105 g/m2) paper. (See page 15)

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Troubleshooting

Chapter 11

Contents

Page Copyright Disclaimer Exif Print Trademarks XHow To Use The Documentation Provided X Contents Introduction Document Handling Paper Handling Copying Appendix XReading The Document Page 1 Introduction XFeatures Of Your Machine XMain Components And Their Functions zRear view and interior Power connector USB connector (for computer) Access lamp [ON/OFF] key [Photo Index Sheet] key [Menu] key and [SCAN] key [COPY] key [Alarm] lamp LCD (Liquid Crystal Display) XMenu Flow Page 2 Document Handling XDocument Requirements XLoading Documents 3 Paper Handling XRecommended Paper And Requirements Page Page Photo Paper Pro guidelines Page Paper Types You Cannot Use Handling Paper XSetting The Paper Thickness Lever XSetting The Paper Size And Type XLoading Paper 1Set the paper thickness lever to the right Open the multi-purposetray, then pull out the tray extension Prepare the envelopes for loading Page 4 Copying XDocuments You Can Copy XMaking Copies XAdjusting Image Quality (Resolution) XAdjusting Exposure (Density) XReducing Or Enlarging A Copy 4Use [W] or [X] to select the copy ratio 2Use [W] or [X] to select <ZOOM 4Use [W] or [X] to select a copy ratio between 25% and 400% XAdvanced Copy Features Load the first document on the platen glass 5 Press [Menu] repeatedly until <5.SPECIAL COPY> appears 6Press [Set] 7Press [Color] for color copying, or [Black] for black & white copying 8Load the second document on the platen glass 9Press [Color] for color copying, or [Black] for black & white copying 6Use [W] or [X] to select <BORDERLESS COPY 8Press [Color] 6Use [W] or [X] to select <IMAGE REPEAT 8Use [W] or [X] to select <AUTO> or <MANUAL zIf you select <AUTO>: zIf you select <MANUAL>: 6Use [W] or [X] to select <MIRROR IMAGE 8Press [Color] for color copying, or [Black] for black & white copying 6Use [W] or [X] to select <ENTIRE IMAGE Photo Printing From XCompatible Memory Cards XInserting/Removing A Memory Card 1Press [ON/OFF] to turn OFF the machine 2Remove the memory card from the card slot XConvenient Printing Functions zTo enable/disable vivid photo printing: • <VIVID PHOTO> is displayed on the LCD zTo enable/disable date printing: XPrinting By Using The Photo Index Sheet 4Use [W] or [X] to select <PRINT zIf 30 or fewer images are stored on the memory card: zIf 31 or more images are stored on the memory card: zIf you select <ALL PAGES>: zIf you select <LAST IMAGE>: • The machine prints the Photo Index Sheets Fill in the appropriate circles 9Load the paper selected on the Photo Index Sheet in the multi-purposetray 10 Move the paper thickness lever to the left 11Load the Photo Index Sheet on the platen glass XPrinting All Images 9Use [W] or [X] to select the paper type Select whether to enable borderless printing or not. (See page 42) Select whether to enable date printing or not. (See page 44) Select whether to enable vivid photo printing or not. (See page 43) 16Press [Set] XIndex Printing Insert the memory card. (See page 40) 5Use [W] or [X] to select <INDEX 14 Press [Set] 15Press [Color] 5Use [W] or [X] to select <SINGLE IMAGE 7Use [W] or [X] to select the image number 8Press [Set] 10Press [Set] 11Use [W] or [X] to select the paper size 12Press [Set] 13Use [W] or [X] to select the paper type 20Press [Set] 21Press [Color] 5Use [W] or [X] to select <SELECT RANGE Use [W] or [X] to select <IMAGE NUMBER> or <DATE zIf you select <IMAGE NUMBER>: zIf you select <DATE>: 9Use [W] or [X] to select the paper size 11Use [W] or [X] to select the paper type 18Press [Set] 19Press [Color] 4Press [Color] •The machine starts printing according to the DPOF settings Chapter Photo Printing Directly 6 From A Digital Camera (MP370) XPaper Types For A Digital Camera Display the image you want to print in the replay mode Ensure that the digital camera is turned OFF Turn ON the machine, and load the paper in the multi-purpose Printing Directly From A Digital Camera 5Press [SET] on the digital camera •The print setting menu is displayed on the LCD of the digital camera •The machine starts printing Page 7 Becoming Familiar With The Software XInstalling The Software XSystem Requirements Operating System CPU Required RAM XSoftware Components XUsing The MP Toolbox To Scan Images XUninstalling, Reinstalling The Software 1Close any open software applications, including virus checkers If prompted, restart your computer Disconnect the USB cable from the computer and the machine 8 Printing From Your Computer XBefore Printing XPrinting Documents XCanceling Printing XChanging Print Settings Confirm, then click [OK] to apply the changes and close the dialog box In the [Print] dialog box, click [Properties] In the [Properties] dialog box, on the [Main] tab, click [Print Advisor] 9 ScanningPC XAbout Scanning Images XBefore Scanning XScanning Methods Load the document on the platen glass. (See page 14) On the Windows desktop, double-click[Canon MP Toolbox 4.1] •The MP Toolbox opens Click the MP Toolbox button to be used Save-1 If the settings screen appears, change the settings as necessary Click [Start] • The document is scanned 1Load the document on the platen glass. (See page 14) 3Select the scanner driver Software Guide 5Click [Scan] Press [SCAN] • The machine switches to scan mode Press [Color] for color scanning, or [Black] for black & white scanning 10 Maintenance XReplacing Ink Tanks 1Make sure the power is turned ON 2Lift the scan unit until it locks into place 3Open the inner cover 6Insert the ink tank into the empty slot on the print head If you need to replace another ink tank, repeat steps 4 to 9Return the scan unit to its original position •The LCD displays a message asking if you replaced an ink tank 10Press [W] •The LCD displays a message asking if you replaced the black ink tank 11If you replaced the black ink tank, press [W]. If you did not, press [X] 4Use [W] or [X] to select <2.INK COUNT RESET If you replaced the black ink tank, press [W]. If you did not, press [X] • The LCD displays a message asking if you replaced the color ink tank If you replaced the color ink tank, press [W]. If you did not, press [X] • The ink counter is now reset XMaintaining The Print Head Load letter- or A4-sizeplain paper in the multi-purposetray 3Use [W] or [X] to select <2.MAINTENANCE 4Press [Set] •The machine prints a nozzle check pattern zIf the lines are broken, or white lines are present in pattern : zIf the pattern is not uniform: zIf white vertical lines are obvious in pattern : Use [W] or [X] to select <2.MAINTENANCE Use [W] or [X] to select <2.CLEANING> or <3.HEAD REFRESHING> as necessary Use [W] or [X] to select <4.ALIGN PRINT HEAD • The machine prints a print head position pattern 9Press [Set] 10Repeat steps 8 and 9 for columns B to K Use [W] or [X] to select <6.CALIBRATION •The machine starts calibrating •When calibration completes, the machine switches to the standby mode Use [W] or [X] to select <7.POWER SAVE TIMER 4Use [W] or [X] to select the time to switch the machine to Power Save mode XCleaning Your Machine 11 Troubleshooting PC Problems Installing And Uninstalling Software zUninstallation of the MP Drivers takes too long (Windows XP) zThe message <Version conflict> appears on your computer (Windows 98) zCannot use the software after upgrading to Windows XP zIn [Device Manager], green mark [?] is displayed (Windows Me) Paper Is Jammed Page No Power Cannot Copy Or Print Page X Paper Curls XOutputting Stops In-progress Memory Card Problems (MP370) XPCCannot Write To A Memory Card From PC XPCRemovable Disk Does Not Appear In Windows Explorer XPCThe [Unplug/Eject] Icon Does Not Appear (Windows 2000) XPCIn Windows Explorer, You Cannot Display [Thumbnails] (Windows 2000) XPCThe Memory Card Is Recognized As A Drive Other Than [Removable Disk] XPCComputer Cannot Be Started PC Problems Printing From Your Computer PC Problems Scanning Page You Tried To Create A XWhen You Click A Button On The MP Toolbox, An Unwanted Application Opens XCannot Scan Correctly With Multi-Scan XScanned Image Is Displayed Large (Small) On The Computer Screen The Cover Cannot Be Closed XWhen The [Alarm] Lamp Flashes zIf a message appears: Check the message appearing on the LCD Follow the instructions and correct the error 3Press [Set] to resume operation XLCD Messages Page Page XCannot Print Properly From A Digital Camera (MP370) 12 Appendix How To Change Settings, And Explanation Of Their Content XAccessing The Machine Settings Settings (MP370) Page Page Settings For Paper Types Paper type settings available PC Displaying Electronic Manuals Stored On The Setup CD-ROM zCopying manual to your computer: As you copy them, a zNot copying manual to your computer: XPCAbout The Software Guide XPCAbout The Photo Application Guide XPCUsing The Online Help XPCUsing The Utility Software XSafety Information zMaintenance zHandling zOthers Page Page Page zPrint head/Ink tanks XLegal Limitations On Use Of Your Product And Use Of Images XUsers In The U.S.A Specifications Printable areas • Paper printable areas: •Photo Paper Pro printable area: •Envelope printable areas: Ink tank colors/capacity Copy speed No. of copies Density adjustment Zoom Interface Paper Layout Features Printing method Compatibility Scanning speed Effective scanning width Scanning resolution Scanning image processing Index Numerics