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Canon MP360, MP370 11 Troubleshooting, PC Problems Installing And Uninstalling Software, XMP Toolbox Only, XMP Drivers Only, XMP Drivers/MP Toolbox

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Chapter

11 Troubleshooting

PC Problems Installing And Uninstalling Software

XMP Drivers/MP Toolbox

Cause	Action
Software is not installed correctly.	If you have not followed the installation procedure correctly,
	reinstall the software. If there was an error during installation and
	installation was not completed, restart your computer and reinstall
	the software.

Other applications are open.	Close all applications and reinstall the software.

The computer has an old version of	Uninstall the earlier version of the software following the
the software installed. (Canon	instructions in the Software Guide of that version, and reinstall the
MultiPASS is registered as a	new version.
startup item in the Start menu
program.)

XMP Toolbox Only

Cause		Action
Installation is not completed, and	Follow this procedure:
unnecessary files remain.	1.	To prepare for forced re-installation, on the Windows desktop,
		double-click [My Computer]. Open the CD-ROM icon, then
		double-click [Frclnst.exe] or [Frclnst] in the
		[\MP\English\Toolbox\Setup\Frclnst.exe] folder.
	2.	Then double-click [Setup.exe] or [Setup] in the
		[\MP\English\Toolbox\Setup.exe] folder to reinstall.

XMP Drivers Only

Cause

Action

Windows 2000 Service Pack 1 (SP1) is not installed on the computer.

Install Windows 2000 Service Pack 1 (SP1) or later. To acquire Service Pack, contact Microsoft Corporation.

90

Troubleshooting

Chapter 11

Contents

Page Copyright Disclaimer Exif Print Trademarks XHow To Use The Documentation Provided X Contents Introduction Document Handling Paper Handling Copying Appendix XReading The Document Page 1 Introduction XFeatures Of Your Machine XMain Components And Their Functions zRear view and interior Power connector USB connector (for computer) Access lamp [ON/OFF] key [Photo Index Sheet] key [Menu] key and [SCAN] key [COPY] key [Alarm] lamp LCD (Liquid Crystal Display) XMenu Flow Page 2 Document Handling XDocument Requirements XLoading Documents 3 Paper Handling XRecommended Paper And Requirements Page Page Photo Paper Pro guidelines Page Paper Types You Cannot Use Handling Paper XSetting The Paper Thickness Lever XSetting The Paper Size And Type XLoading Paper 1Set the paper thickness lever to the right Open the multi-purposetray, then pull out the tray extension Prepare the envelopes for loading Page 4 Copying XDocuments You Can Copy XMaking Copies XAdjusting Image Quality (Resolution) XAdjusting Exposure (Density) XReducing Or Enlarging A Copy 4Use [W] or [X] to select the copy ratio 2Use [W] or [X] to select <ZOOM 4Use [W] or [X] to select a copy ratio between 25% and 400% XAdvanced Copy Features Load the first document on the platen glass 5 Press [Menu] repeatedly until <5.SPECIAL COPY> appears 6Press [Set] 7Press [Color] for color copying, or [Black] for black & white copying 8Load the second document on the platen glass 9Press [Color] for color copying, or [Black] for black & white copying 6Use [W] or [X] to select <BORDERLESS COPY 8Press [Color] 6Use [W] or [X] to select <IMAGE REPEAT 8Use [W] or [X] to select <AUTO> or <MANUAL zIf you select <AUTO>: zIf you select <MANUAL>: 6Use [W] or [X] to select <MIRROR IMAGE 8Press [Color] for color copying, or [Black] for black & white copying 6Use [W] or [X] to select <ENTIRE IMAGE Photo Printing From XCompatible Memory Cards XInserting/Removing A Memory Card 1Press [ON/OFF] to turn OFF the machine 2Remove the memory card from the card slot XConvenient Printing Functions zTo enable/disable vivid photo printing: • <VIVID PHOTO> is displayed on the LCD zTo enable/disable date printing: XPrinting By Using The Photo Index Sheet 4Use [W] or [X] to select <PRINT zIf 30 or fewer images are stored on the memory card: zIf 31 or more images are stored on the memory card: zIf you select <ALL PAGES>: zIf you select <LAST IMAGE>: • The machine prints the Photo Index Sheets Fill in the appropriate circles 9Load the paper selected on the Photo Index Sheet in the multi-purposetray 10 Move the paper thickness lever to the left 11Load the Photo Index Sheet on the platen glass XPrinting All Images 9Use [W] or [X] to select the paper type Select whether to enable borderless printing or not. (See page 42) Select whether to enable date printing or not. (See page 44) Select whether to enable vivid photo printing or not. (See page 43) 16Press [Set] XIndex Printing Insert the memory card. (See page 40) 5Use [W] or [X] to select <INDEX 14 Press [Set] 15Press [Color] 5Use [W] or [X] to select <SINGLE IMAGE 7Use [W] or [X] to select the image number 8Press [Set] 10Press [Set] 11Use [W] or [X] to select the paper size 12Press [Set] 13Use [W] or [X] to select the paper type 20Press [Set] 21Press [Color] 5Use [W] or [X] to select <SELECT RANGE Use [W] or [X] to select <IMAGE NUMBER> or <DATE zIf you select <IMAGE NUMBER>: zIf you select <DATE>: 9Use [W] or [X] to select the paper size 11Use [W] or [X] to select the paper type 18Press [Set] 19Press [Color] 4Press [Color] •The machine starts printing according to the DPOF settings Chapter Photo Printing Directly 6 From A Digital Camera (MP370) XPaper Types For A Digital Camera Display the image you want to print in the replay mode Ensure that the digital camera is turned OFF Turn ON the machine, and load the paper in the multi-purpose Printing Directly From A Digital Camera 5Press [SET] on the digital camera •The print setting menu is displayed on the LCD of the digital camera •The machine starts printing Page 7 Becoming Familiar With The Software XInstalling The Software XSystem Requirements Operating System CPU Required RAM XSoftware Components XUsing The MP Toolbox To Scan Images XUninstalling, Reinstalling The Software 1Close any open software applications, including virus checkers If prompted, restart your computer Disconnect the USB cable from the computer and the machine 8 Printing From Your Computer XBefore Printing XPrinting Documents XCanceling Printing XChanging Print Settings Confirm, then click [OK] to apply the changes and close the dialog box In the [Print] dialog box, click [Properties] In the [Properties] dialog box, on the [Main] tab, click [Print Advisor] 9 ScanningPC XAbout Scanning Images XBefore Scanning XScanning Methods Load the document on the platen glass. (See page 14) On the Windows desktop, double-click[Canon MP Toolbox 4.1] •The MP Toolbox opens Click the MP Toolbox button to be used Save-1 If the settings screen appears, change the settings as necessary Click [Start] • The document is scanned 1Load the document on the platen glass. (See page 14) 3Select the scanner driver Software Guide 5Click [Scan] Press [SCAN] • The machine switches to scan mode Press [Color] for color scanning, or [Black] for black & white scanning 10 Maintenance XReplacing Ink Tanks 1Make sure the power is turned ON 2Lift the scan unit until it locks into place 3Open the inner cover 6Insert the ink tank into the empty slot on the print head If you need to replace another ink tank, repeat steps 4 to 9Return the scan unit to its original position •The LCD displays a message asking if you replaced an ink tank 10Press [W] •The LCD displays a message asking if you replaced the black ink tank 11If you replaced the black ink tank, press [W]. If you did not, press [X] 4Use [W] or [X] to select <2.INK COUNT RESET If you replaced the black ink tank, press [W]. If you did not, press [X] • The LCD displays a message asking if you replaced the color ink tank If you replaced the color ink tank, press [W]. If you did not, press [X] • The ink counter is now reset XMaintaining The Print Head Load letter- or A4-sizeplain paper in the multi-purposetray 3Use [W] or [X] to select <2.MAINTENANCE 4Press [Set] •The machine prints a nozzle check pattern zIf the lines are broken, or white lines are present in pattern : zIf the pattern is not uniform: zIf white vertical lines are obvious in pattern : Use [W] or [X] to select <2.MAINTENANCE Use [W] or [X] to select <2.CLEANING> or <3.HEAD REFRESHING> as necessary Use [W] or [X] to select <4.ALIGN PRINT HEAD • The machine prints a print head position pattern 9Press [Set] 10Repeat steps 8 and 9 for columns B to K Use [W] or [X] to select <6.CALIBRATION •The machine starts calibrating •When calibration completes, the machine switches to the standby mode Use [W] or [X] to select <7.POWER SAVE TIMER 4Use [W] or [X] to select the time to switch the machine to Power Save mode XCleaning Your Machine 11 Troubleshooting PC Problems Installing And Uninstalling Software zUninstallation of the MP Drivers takes too long (Windows XP) zThe message <Version conflict> appears on your computer (Windows 98) zCannot use the software after upgrading to Windows XP zIn [Device Manager], green mark [?] is displayed (Windows Me) Paper Is Jammed Page No Power Cannot Copy Or Print Page X Paper Curls XOutputting Stops In-progress Memory Card Problems (MP370) XPCCannot Write To A Memory Card From PC XPCRemovable Disk Does Not Appear In Windows Explorer XPCThe [Unplug/Eject] Icon Does Not Appear (Windows 2000) XPCIn Windows Explorer, You Cannot Display [Thumbnails] (Windows 2000) XPCThe Memory Card Is Recognized As A Drive Other Than [Removable Disk] XPCComputer Cannot Be Started PC Problems Printing From Your Computer PC Problems Scanning Page You Tried To Create A XWhen You Click A Button On The MP Toolbox, An Unwanted Application Opens XCannot Scan Correctly With Multi-Scan XScanned Image Is Displayed Large (Small) On The Computer Screen The Cover Cannot Be Closed XWhen The [Alarm] Lamp Flashes zIf a message appears: Check the message appearing on the LCD Follow the instructions and correct the error 3Press [Set] to resume operation XLCD Messages Page Page XCannot Print Properly From A Digital Camera (MP370) 12 Appendix How To Change Settings, And Explanation Of Their Content XAccessing The Machine Settings Settings (MP370) Page Page Settings For Paper Types Paper type settings available PC Displaying Electronic Manuals Stored On The Setup CD-ROM zCopying manual to your computer: As you copy them, a zNot copying manual to your computer: XPCAbout The Software Guide XPCAbout The Photo Application Guide XPCUsing The Online Help XPCUsing The Utility Software XSafety Information zMaintenance zHandling zOthers Page Page Page zPrint head/Ink tanks XLegal Limitations On Use Of Your Product And Use Of Images XUsers In The U.S.A Specifications Printable areas • Paper printable areas: •Photo Paper Pro printable area: •Envelope printable areas: Ink tank colors/capacity Copy speed No. of copies Density adjustment Zoom Interface Paper Layout Features Printing method Compatibility Scanning speed Effective scanning width Scanning resolution Scanning image processing Index Numerics