PC Problems Printing From Your Computer

Cause

Action

The background of the BJ Status Monitor picture is yellow or red.

Follow the instructions in the BJ Status Monitor.

(See Software Guide, located on your Setup CD-ROM) If <Service error 5100> appears:

Clear the paper jam (see page 92) or foreign object that is preventing the print head holder from moving, then cancel printing from your computer and press [Set].

If the message remains, press [ON/OFF] to turn the machine OFF, then press again to turn it ON.

Trying to print in DOS.

You can only print in Windows.

 

 

Not enough memory in the

If other applications are open, close them to increase the available

application.

memory. Refer to the application’s manual to check the amount of

 

memory required.

 

 

The page setting or print setting in

Correct the setting, then try to print again. For details, see Software

the application is incorrect.

Guide, located on your Setup CD-ROM.

 

 

The hard disk does not have

Delete unnecessary files to increase the available disk space.

enough available space.

 

 

 

There is a problem with the printer

Uninstall the printer driver and reinstall it. (See Software Guide,

driver.

located on your Setup CD-ROM)

 

 

The printer cable is too long.

Avoid using USB cables longer than 16 3/8 feet (5 m).

Density is set too high.

The printout may curl or smudge if density is set too high in the printer driver. In the Properties dialog box, on the [Main] tab, click [Manual] in [Color Adjustment], then click [Set]. In the [Manual Color Adjustment] dialog box, reduce the density with the Intensity slider. (See Software Guide, located on your Setup CD-ROM)

When printing a specific

Edit the document and try printing again. If this does not work, there

document, meaningless characters

is a problem with the application software. Contact the application

and symbols are printed.

software manufacturer.

 

 

Print settings are not set correctly

In the Properties dialog box, on the [Main] tab, click [Settings] and

in the printer driver.

select the appropriate driver settings.

 

 

You are printing outside the

Change the margin settings in the application to keep the document

printable area.

within the recommended printable area.

 

 

The [Media Type] setting is

In the Properties dialog box, on the [Main] tab, set [Media Type] to

incorrect.

the paper type to be printed. Depending on the content printed, even

 

if the setting is correct, the printout may smudge. (See Software

 

Guide, located on your Setup CD-ROM)

 

 

A cause other than the above is

Restart the computer.

suspected.

 

 

 

100

Troubleshooting

Chapter 11